MWEB Uncapped ADSL Feedback - Part 3

MWEBHelp said:
How do you measure your speeds on video streaming sites? Have you already contacted Telkom to recreate your port in an attempt to better your experience?
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measuring speeds on a video stream is simple, by setting the quality higher, if it cant supply the demand it will buffer, this is obvious :)

I can ask telkom to do a port recreate however, if I swap to my other line (as I said I have 2x10MB ADSL connections at home) it performs the same and vice versa for the Afrihost account, running fine on both lines.

Seeing as none else is experiencing this, I honestly have no idea whats going on then.

Lets hope it gets better in the coming weeks.
 
nerevar said:
measuring speeds on a video stream is simple, by setting the quality higher, if it cant supply the demand it will buffer, this is obvious :)

I can ask telkom to do a port recreate however, if I swap to my other line (as I said I have 2x10MB ADSL connections at home) it performs the same and vice versa for the Afrihost account, running fine on both lines.

Seeing as none else is experiencing this, I honestly have no idea whats going on then.

Lets hope it gets better in the coming weeks.
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Good morning, thank for the added information.

Please continue to test for the next few days and let me know.
 
Hi Mwebhelp
I see my account has been changed to 4mb but my line is still at 2mb. How do I get the line upped' ?
 
ChrisGeo said:
Hi Mwebhelp
I see my account has been changed to 4mb but my line is still at 2mb. How do I get the line upped' ?
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Good Evening ChrisGeo, should I arrange that a sales consultant call you regarding the line upgrade?
 
Having weird internet issues, If I try load sites it says "resolving site" for about 30 seconds then loads but the whole process is so slow. If I try a speedtest it is a mission to get to the test part yet once the tests are done, the speeds, etc are fine.
 
Shadow07 said:
Having weird internet issues, If I try load sites it says "resolving site" for about 30 seconds then loads but the whole process is so slow. If I try a speedtest it is a mission to get to the test part yet once the tests are done, the speeds, etc are fine.
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Good Evening, does that happen with all your devices or is it specific to one device?
 
It appears to be a telkom problem, not surprising. My line syncs and then drops then syncs, and so on. At least they picked it up on their side and said they sending a repair team to fix the problem.
 
Shadow07 said:
It appears to be a telkom problem, not surprising. My line syncs and then drops then syncs, and so on. At least they picked it up on their side and said they sending a repair team to fix the problem.
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Afternoon, thanks for the feedback.

Please do let us know if you require our assistance.

Have a good day!!
 
A tech specialist phoned again today to check if everything was fine. I told him that, for the last two nights, everything was fine. Thanks for checking back with me.
 
ldmelsa said:
A tech specialist phoned again today to check if everything was fine. I told him that, for the last two nights, everything was fine. Thanks for checking back with me.
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Its always a pleasure ;)
 
Hi there. Again having high pings during the night with my Mweb account. On my Telkom account I have 0 issues and ping is low. I'm in Pretoria Area.

Had the same issue about a month or so ago and was an issue with MWEB
 
nelis said:
Hi there. Again having high pings during the night with my Mweb account. On my Telkom account I have 0 issues and ping is low. I'm in Pretoria Area.

Had the same issue about a month or so ago and was an issue with MWEB
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Hi, I've booked a Tech specialist callback for you to help you troubleshoot. Your MWEB ticket ref is: MWB2901778
 
MWEBHelp said:
Hi nelis it is scheduled for Friday
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So tonight my internet works fine except my origin friends list and some other services don't load. On a Telkom account it works 100% but on mweb it doesn't want to work. This has been a big issue.
 
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