MWEB Uncapped ADSL Feedback

[froot]

I currently have a 1Mb/s ADSL line with uncapped internet from a different ISP, but the new Mweb offer is looking very attractive.
However, I do have a query or two about the Mweb service.
I use a VPN connection during weekdays (8AM – 5PM) to connect to my work and my average usage is under 30GB per month, currently around 28GB/month (1GB/day).

• Could you please advise me on what your average user’s data usage is per month on the 1024Kb/s uncapped account?
• Will I be throttled or restricted in any way if I continue with this average usage on the Mweb service?

Thnx

From many many previous quotes:
Mweb doesn't throttle, ever. They shape protocols according to network load, etc (like p2p, etc).
30GB a month is peanuts for their 1Mb package. From Mweb Guy: "as long as you don't abuse or try to bypass shaping, we're happy".

 

[MWEBHelp]

Would like to thank Ann and Anisha from MWeb for sorting out the billing of the free router chop chop. Took 1 phone call and about 3minutes.
Someone from customer relations will phone tomorrow to confirm the amount has been reversed.
Now thats snappy service.

Hi reactor_sa

Positive feedback is always welcome

Thank you for taking the time to post your experience you had with us

 

[MWEBHelp]

Allo well done MWEB; are the 4mb users in store for any price changes?

Hi Linoman

We believe that our 4Mbps and 10Mbps products are already competitively priced and as such chose to focus on the 384kbps and 1Mbps products. This is in line with our aim to make 1Mbps Uncapped ADSL the entry-level uncapped product in South Africa. We’ve also enabled all our 384Kbps Uncapped ADSL customers for 1Mbps speeds, for R20 less per month.

 

[CactusJack6942]

I understand Telkom will soon be starting to upgrade the current 384Kb/s ADSL lines to 1Mb/s and then the current 1Mb/s lines to 2Mb/s speeds.

If I change now to Mweb and use their 1Mb/s uncapped account, will the account price go up if/when Telkom upgrade the current 1Mb/s lines to 2Mb/s?

 

[MWEBHelp]

I understand Telkom will soon be starting to upgrade the current 384Kb/s ADSL lines to 1Mb/s and then the current 1Mb/s lines to 2Mb/s speeds.

If I change now to Mweb and use their 1Mb/s uncapped account, will the account price go up if/when Telkom upgrade the current 1Mb/s lines to 2Mb/s?

Hi CactusJack6942

If Telkom does upgrade 1Mbps ADSL Lines to 2Mbps, ISP’s may decide to introduce a new product at 2Mbps at a different price; but this will vary from ISP to ISP - at this stage we can’t foresee what will happen with regards to pricing in the future. We will however, not increase prices on existing products without customer consent. Please be assured that we will always continue trying to deliver the best value to our customers.

 

[Death Master 88]

Hi MWEB Guy.

Am I allowed to have a VPN Connection to my Home Network using my Company's Network as it says in your T & C's that only 1 concurrent connection is allowed?

I used to VPN via Telkom Data, but just want to confirm before I do it.

 

[TmanSA]

Hi Mweb Guy

Facebook is dead, can not even traceroute it... cnn.com working 100%

Kind Regards

 

[MWEBHelp]

Hi MWEB Guy.

Am I allowed to have a VPN Connection to my Home Network using my Company's Network as it says in your T & C's that only 1 concurrent connection is allowed?

I used to VPN via Telkom Data, but just want to confirm before I do it.

Hi Death Master

You will be able to make use of this, just remeber as long as you abide by our FUP then you should not have any trouble.

 

[TmanSA]

Tried using another DNS aswell, same result..

 

[froot]

Tried using another DNS aswell, same result..

Works fine for me? Using pppoe so using Mweb DNS.

 

[TmanSA]

Not for me its dead weird.... all other sites works except facebook

 

[Death Master 88]

Hi Death Master

You will be able to make use of this, just remeber as long as you abide by our FUP then you should not have any trouble.

Thanks for clarifying.

The VPN will be only used for business related. I sometimes have to work on my business network or home network.

 

[MWEBHelp]

Hi Mweb Guy

Facebook is dead, can not even traceroute it... cnn.com working 100%

Kind Regards

I have tested this from our test machine and I am able to access facebook without any trouble.

 

[TmanSA]

will try and reboot my router and see if it helps, will let u know when i am done

 

[TmanSA]

nope did not work still not able to access ?

 

[froot]

nope did not work still not able to access ?

What is the result of "ping facebook.com"? Do you get an IP address from it? Same with traceroute.

 

[TmanSA]

it looks like dns facebook does not resolve..

 

[MWEBHelp]

nope did not work still not able to access ?

I have tested it once again and I can not replicate your problem, also I have not picked up on anybody else experiencing this.

 

[TmanSA]

Found the problem Mweb Guy... Cleared the DNS on my mac, and back up and running again....

 

[MWEBHelp]

Found the problem Mweb Guy... Cleared the DNS on my mac, and back up and running again....

Thank you for the update.