MWEB Uncapped ADSL Feedback

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Trace Route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ron>tracert pop3.mweb.co.za
Unable to resolve target system name pop3.mweb.co.za.

C:\Users\Ron>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 20 ms 28 ms 68 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1775 ms 1626 ms 1125 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 25 ms 29 ms 73 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 133 ms 58 ms 58 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
6 61 ms 66 ms 56 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 142 ms 139 ms 107 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
8 61 ms 57 ms 59 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Hummercellc said:
Trace Route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ron>tracert pop3.mweb.co.za
Unable to resolve target system name pop3.mweb.co.za.

C:\Users\Ron>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 20 ms 28 ms 68 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1775 ms 1626 ms 1125 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 25 ms 29 ms 73 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 133 ms 58 ms 58 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
6 61 ms 66 ms 56 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 142 ms 139 ms 107 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
8 61 ms 57 ms 59 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Thank you, I will add this to the escalation.
Regards
MWEB Guy
 
Hazard said:
Hi MWEB guy... what is MWEB DNS addresses?
Click to expand...

Hi Hazard,

We do not have DNS's to provide our customer's as we automatically assign them to your connection.

Regards,

MWEB Guy
 
hello

I hope that this can be sorted asap as this has been going on for 1 week and 2 days now. My line is intermittent

let me explain myself

1. I have 2 adsl lines one connected to a cisco router (business adsl) and the other to either a D-link or a linksys router.
2. I connect my linksys or D-link router to a dedicated untangle firewall. So I have to enter the adsl details in the untangle firewall and use telkom guest account on my router.
3. So whenever I connect any of the 2 lines to the D-link or cisco router it doesn't work but when connected to the Cisco router it works.
3. Also when I connect my account directly into the router my internet is intermittent.
4. Telkom was at my house and connected a R12K equipment on my line and he couldn't found anything wrong.
5. When my internet disconnects my router internet and adsl light is still on even if I check for 1min.

My conclusion is that something is wrong with my account. Please mail me proof that everything is fine or I will have to look for another ISP. Even the premier department can't help me. Openweb look promising.

please call me asap. Will pm you my number
 
nelis said:
hello

I hope that this can be sorted asap as this has been going on for 1 week and 2 days now. My line is intermittent

let me explain myself

1. I have 2 adsl lines one connected to a cisco router (business adsl) and the other to either a D-link or a linksys router.
2. I connect my linksys or D-link router to a dedicated untangle firewall. So I have to enter the adsl details in the untangle firewall and use telkom guest account on my router.
3. So whenever I connect any of the 2 lines to the D-link or cisco router it doesn't work but when connected to the Cisco router it works.
3. Also when I connect my account directly into the router my internet is intermittent.
4. Telkom was at my house and connected a R12K equipment on my line and he couldn't found anything wrong.
5. When my internet disconnects my router internet and adsl light is still on even if I check for 1min.

My conclusion is that something is wrong with my account. Please mail me proof that everything is fine or I will have to look for another ISP. Even the premier department can't help me. Openweb look promising.

please call me asap. Will pm you my number
Click to expand...

Hi Nelis
I have received and replied to your inbox message.

Regards
MWEB Guy
 
Still up the creek!!

http://www.speedtest.net/result/1753178229.png
http://www.speedtest.net/result/1753181217.png
Speedtest to MTN won't even start

pop3.mweb.co.za still cannot be resolved (196.28.76.80) so no email.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ron>ping 196.28.76.80

Pinging 196.28.76.80 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.28.76.80:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Ron>tracert 196.28.76.80

Tracing route to 196.28.76.80 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 10.0.0.2
2 18 ms 25 ms 23 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1265 ms 1565 ms 1160 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 1660 ms * 1125 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 1255 ms 2343 ms 1290 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Trace complete.

C:\Users\Ron>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 15 ms 18 ms 20 ms 41-133-244-1.dsl.mweb.co.za [41.133.244.1]
3 1243 ms 1141 ms 1096 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 1360 ms 1254 ms 1557 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 * 1279 ms 1371 ms 197-80-4-139.jhb.mweb.co.za [197.80.4.139]
6 1081 ms 1179 ms 1268 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
7 1857 ms 1346 ms 1057 ms 196-28-178-34.adsl.mweb.co.za [196.28.178.34]
8 1775 ms 1389 ms 1180 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Ron>

Both my ADSL 4 meg lines are giving the same results....
 
Hi Hummercellc

I have updated the escaltion for you.
A consultant will contact you.

Regards
MWEB Guy
 
Smiley_lauf said:
Would it be fair to recommend a Google DNS 8.8.8.8/8.8.4.4? It seems to work quite well, and Google services load so much faster.
Click to expand...

Hi
Yes you could, but please be aware that this can cause issues with sites loading.
So if you make use of this then please keep that in mind.
Regards
MWEB Guy
 
Hi mweb guy... I need the DNS for my linux server... I have my own DNS server running and need MWEB's DNS server addresses to use as forwarders....

I used to do this with Telkom but would like MWEBS DNS please
 
MWEB Guy said:
Hi Hazard,

We do not have DNS's to provide our customer's as we automatically assign them to your connection.

Regards,

MWEB Guy
Click to expand...

Hazard said:
Hi mweb guy... I need the DNS for my linux server... I have my own DNS server running and need MWEB's DNS server addresses to use as forwarders....

I used to do this with Telkom but would like MWEBS DNS please
Click to expand...


Hi Hazard,

As mentioned before. We do not have DNS's that we provide our customer's as it is assigned automatically to your connection.

Regards,

MWEB Guy
 
Mweb guy, could you please refresh my account as well? My line's been dropping connectivity quite frequently the past two hours or so :(
 
Azure Wrath said:
Mweb guy, could you please refresh my account as well? My line's been dropping connectivity quite frequently the past two hours or so :(
Click to expand...

Hi Azure Wrath,

I have refreshed your account.

Regards,

MWEB Guy
 
Mweb Guy

I cant access Mweb Message Centre anymore.

The mweb page loads and it asks me for my username and password, which I type in.. then I get a runtime error...

Thanks
 
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