MWEB Uncapped ADSL Feedback

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Is anyone else having "cut-outs" this morning? Everything's normal then boom - no connectivity whatsoever for 2-3 minutes. Then back.
 
Seeyou said:
Is anyone else having "cut-outs" this morning? Everything's normal then boom - no connectivity whatsoever for 2-3 minutes. Then back.
Click to expand...

Hi Seeyou

Send me your MWEB details so that I can have alook into this for you.

Regards
MWEB Guy
 
Hi Mweb guy

My internet is a bit faster is workable now, one of ur tech's phoned me, it looks like the problem lies on Telkom side... He did log a call with telkom, so we will see, I know from the last two months that telkom has problems with water in their cable is this area, And last night it did rain....

Kind Regards
 
TmanSA said:
Hi Mweb guy

My internet is a bit faster is workable now, one of ur tech's phoned me, it looks like the problem lies on Telkom side... He did log a call with telkom, so we will see, I know from the last two months that telkom has problems with water in their cable is this area, And last night it did rain....

Kind Regards
Click to expand...

Thank you for the update TmanSA

Regards
MWEB Guy
 
I just spoke to some technician and he told me that your connection is not as stable when you download to much.
 
nelis said:
I just spoke to some technician and he told me that your connection is not as stable when you download to much.
Click to expand...

So let me get this straight.... when you don't need your internet a lot, you have a super stable line... but as soon as you really need that BF3 patch, your line goes down the tube? :D
 
MWEB Guy said:
Hi Seeyou

Send me your MWEB details so that I can have alook into this for you.

Regards
MWEB Guy
Click to expand...

Hasn't happened for an hour or so now, so perhaps whatever the problem was has been sorted. Will PM you if it happens again, thanks.
 
Seeyou said:
Hasn't happened for an hour or so now, so perhaps whatever the problem was has been sorted. Will PM you if it happens again, thanks.
Click to expand...

Thanks for the update and yes please let me know if this happens again.

Regards
MWEb Guy
 
yeah my connection drops every 4h 41m. They did send me screenshots as proof
 
nelis said:
I just spoke to some technician and he told me that your connection is not as stable when you download to much.
Click to expand...

HI nelis

I will escalate this to our business support to have a look into this for you.

Regards
MWEB Guy
 
Hey

There's something wrong with my connection. It always time out whenever I try to visit some website like cricinfo.com :(
 
Kitty09 said:
Hey

There's something wrong with my connection. It always time out whenever I try to visit some website like cricinfo.com :(
Click to expand...

Hi Kitty09

Please provide me with trace routes to the sites that are being affected.

Regards
MWEB Guy
 
Hey

Cricinfo.com (Tracert complete)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.cricinfo.com

Tracing route to a1850.g.akamai.net [92.122.49.235]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 30 ms 25 ms 27 ms 41-133-122-1.dsl.mweb.co.za [41.133.122.1]
3 54 ms 57 ms 59 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
4 58 ms 55 ms 59 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 239 ms 242 ms 240 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 212 ms 215 ms 212 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
7 234 ms 233 ms 236 ms 176.67.177.131
8 233 ms 230 ms 232 ms 176.67.177.133
9 213 ms 211 ms 207 ms linxnap.netarch.akamai.com [195.66.224.168]
10 232 ms 232 ms 231 ms a92-122-49-235.deploy.akamaitechnologies.com [92
.122.49.235]

Trace complete.

C:\Windows\system32>
Click to expand...

Cricinfo is not down, according to www.downforeveryoneorjustme.com.
 
MWEB Guy said:
Thank you, please see the inbox message I sent you.

Regards
MWEb Guy
Click to expand...

May we also know what going on with Cricinfo.com?

My tracert

Tracing route to cricinfo.com [80.168.92.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 1 ms 1 ms 1 ms 192.*.*.*
3 322 ms 186 ms 328 ms 41-133-120-1.dsl.mweb.co
4 262 ms 104 ms 99 ms tengig-0-0-0-100.vic-ipc
3.206]
5 249 ms 188 ms 312 ms vl-92.vic-hscore-2.mweb.
6 377 ms 516 ms 426 ms tengig0-7-0-2.12.vic-p-2
242]
7 * 330 ms 289 ms pos0-3-0-0.lon-up-1.mweb
8 * 541 ms 557 ms 176.67.177.131
9 733 ms 439 ms 272 ms 149.6.98.5
10 344 ms 420 ms 632 ms te7-6.ccr01.lon01.atlas.
165]
11 362 ms 317 ms 479 ms te0-2-0-4.ccr21.lon13.at
.57.114]
12 335 ms 479 ms 263 ms gi4-12-1G.asr1.EWR2.gblx
13 * 319 ms 355 ms ae5.scr3.LON3.gblx.net [
14 397 ms 290 ms 387 ms po1-20G.ar7.LON3.gblx.ne
15 391 ms 444 ms 333 ms 204.245.36.118
16 447 ms 552 ms 663 ms ge-3-1-t6-cr2.router.uk.
]
17 708 ms 691 ms 497 ms ten0-0-0-t40-cr1.router.
17]
18 492 ms 728 ms 641 ms ten0-0-0-t40-cr2.router.
62]
19 210 ms * 605 ms ten0-0-0-tcl2-cr1.router
.22]
20 604 ms 567 ms 640 ms g8-1-tcl2-ar1.router.uk.

21 634 ms * 626 ms 80.168.92.140
Click to expand...
 
Last edited:
wily me said:
May we also know what going on with Cricinfo.com?

My tracert
Click to expand...

I have tested this on our test PC and I am not able to access this site. I have also tested this with a 3G connection and no response from the website.

Regards
MWEB Guy
 
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