MWEB Uncapped ADSL Feedback

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All is not sorted out yet.
I'm in the Joburg / Ekhuruleni area, have a 384kbps line and should be getting download speeds of up to 40kbps, however at best I can only reach 25kbps and at worst 9kbps.
It's got nothing to do with my router and since others were / are having the same issue since night as well, it's not only me. Please can you sort this out already and get things back to normal. It's so unnecessary to keep having to deal with these MWEB technical issues.
 
Viper87 said:
All is not sorted out yet.
I'm in the Joburg / Ekhuruleni area, have a 384kbps line and should be getting download speeds of up to 40kbps, however at best I can only reach 25kbps and at worst 9kbps.
It's got nothing to do with my router and since others were / are having the same issue since night as well, it's not only me. Please can you sort this out already and get things back to normal. It's so unnecessary to keep having to deal with these MWEB technical issues.
Click to expand...

Good Morning Viper87, what are you downloading?

Also note that it is business hours and your download speeds will be affected by shaping.
 
Firstly, good morning MWEB Guy.
Secondly...Really MWEB Guy? Really? Shaping since last night? Well after business hours have concluded? Really?
I'm downloading normal files from normal sites that have never been shaped before....none of this torrent or news server stuff.
 
Last edited:
Viper87 said:
Firstly, good morning MWEB Guy.
Secondly...Really MWEB Guy? Really? Shaping since last night? Well after business hours have concluded? Really?
I'm downloading normal files from normal sites that have never been shaped before....none of this torrent or news server stuff.
Click to expand...

Please provide me examples of the files you are downloading?
 
Hi MwebGuy,

Somefing wong. I get intermittent connectivity to some international sites. For instance just did a ping to www.jaguarpc.com and it's dead as I dodo, however works on afrihost account. It comes and goes - on one second off the next.
 
Tracing route to jaguarpc.com [69.73.138.32]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 192.168.2.1
2 6 ms 7 ms 6 ms 41-132-36-1.dsl.mweb.co.za [41.132.36.1]
3 10 ms 8 ms 8 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 9 ms 8 ms 9 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 203 ms 202 ms 203 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 200 ms 203 ms 201 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 198 ms 197 ms 195 ms 176.67.177.131
8 199 ms 200 ms 194 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
9 205 ms 199 ms 199 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 269 ms 274 ms 268 ms te0-0-0-4.ccr21.lon13.atlas.cogentco.com [154.54
.57.110]
11 268 ms 272 ms 268 ms te0-5-0-4.ccr21.jfk02.atlas.cogentco.com [154.54
.44.229]
12 281 ms 275 ms 275 ms te0-3-0-6.ccr21.dca01.atlas.cogentco.com [154.54
.41.5]
13 290 ms 296 ms 290 ms te0-2-0-6.ccr21.atl01.atlas.cogentco.com [154.54
.2.45]
14 295 ms 299 ms 296 ms te4-1.mag02.atl01.atlas.cogentco.com [154.54.81.
26]
15 297 ms 292 ms 292 ms vl3577.na31.b000442-8.atl01.atlas.cogentco.com [
38.20.62.218]
16 807 ms 861 ms 1534 ms 38.122.18.211
17 299 ms 344 ms 293 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
18 843 ms 383 ms * total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
19 * 372 ms * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
20 * 785 ms 1502 ms total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
21 * * 447 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
22 * * * Request timed out.
23 * * 526 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
24 * 927 ms * total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
25 * * 602 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
26 * * * Request timed out.
27 709 ms * * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
28 * * * Request timed out.
29 770 ms * * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
30 883 ms * 1213 ms total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
 
Brenden_E said:
Hi MwebGuy,

Somefing wong. I get intermittent connectivity to some international sites. For instance just did a ping to www.jaguarpc.com and it's dead as I dodo, however works on afrihost account. It comes and goes - on one second off the next.
Click to expand...

Brenden_E said:
Tracing route to jaguarpc.com [69.73.138.32]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 192.168.2.1
2 6 ms 7 ms 6 ms 41-132-36-1.dsl.mweb.co.za [41.132.36.1]
3 10 ms 8 ms 8 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 9 ms 8 ms 9 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 203 ms 202 ms 203 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [196.22.169.
241]
6 200 ms 203 ms 201 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 198 ms 197 ms 195 ms 176.67.177.131
8 199 ms 200 ms 194 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
9 205 ms 199 ms 199 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 269 ms 274 ms 268 ms te0-0-0-4.ccr21.lon13.atlas.cogentco.com [154.54
.57.110]
11 268 ms 272 ms 268 ms te0-5-0-4.ccr21.jfk02.atlas.cogentco.com [154.54
.44.229]
12 281 ms 275 ms 275 ms te0-3-0-6.ccr21.dca01.atlas.cogentco.com [154.54
.41.5]
13 290 ms 296 ms 290 ms te0-2-0-6.ccr21.atl01.atlas.cogentco.com [154.54
.2.45]
14 295 ms 299 ms 296 ms te4-1.mag02.atl01.atlas.cogentco.com [154.54.81.
26]
15 297 ms 292 ms 292 ms vl3577.na31.b000442-8.atl01.atlas.cogentco.com [
38.20.62.218]
16 807 ms 861 ms 1534 ms 38.122.18.211
17 299 ms 344 ms 293 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
18 843 ms 383 ms * total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
19 * 372 ms * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
20 * 785 ms 1502 ms total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
21 * * 447 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
22 * * * Request timed out.
23 * * 526 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
24 * 927 ms * total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
25 * * 602 ms ae1-213.atl11.ip4.tinet.net [173.241.130.53]
26 * * * Request timed out.
27 709 ms * * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
28 * * * Request timed out.
29 770 ms * * ae1-213.atl11.ip4.tinet.net [173.241.130.53]
30 883 ms * 1213 ms total-server-solutions-gw.ip4.tinet.net [173.241
.130.54]
Click to expand...

Good MOrning, I have tested this at our test bench. The tracer resolves and I can access the website itself.

I have changed a setting on your account (testing), please reboot your router and let me know if your problem persists.
 
Hmmm. There seems to be something fishy going on. I'm pinging 300ms+ to MWeb.co.za and its coming through in AION aswell

Code: 
>ping www.mweb.co.za -t

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=262ms TTL=119
Reply from 196.2.63.110: bytes=32 time=66ms TTL=119
Reply from 196.2.63.110: bytes=32 time=103ms TTL=119
Reply from 196.2.63.110: bytes=32 time=100ms TTL=119
Reply from 196.2.63.110: bytes=32 time=114ms TTL=119
Request timed out.
Reply from 196.2.63.110: bytes=32 time=1282ms TTL=119
Reply from 196.2.63.110: bytes=32 time=677ms TTL=119
Reply from 196.2.63.110: bytes=32 time=509ms TTL=119
Reply from 196.2.63.110: bytes=32 time=307ms TTL=119
Reply from 196.2.63.110: bytes=32 time=89ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1022ms TTL=119
Reply from 196.2.63.110: bytes=32 time=330ms TTL=119
Reply from 196.2.63.110: bytes=32 time=214ms TTL=119
Reply from 196.2.63.110: bytes=32 time=858ms TTL=119
Reply from 196.2.63.110: bytes=32 time=816ms TTL=119
Reply from 196.2.63.110: bytes=32 time=255ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1124ms TTL=119
Reply from 196.2.63.110: bytes=32 time=399ms TTL=119
Reply from 196.2.63.110: bytes=32 time=344ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1173ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1091ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1266ms TTL=119
Reply from 196.2.63.110: bytes=32 time=427ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1283ms TTL=119
Reply from 196.2.63.110: bytes=32 time=347ms TTL=119
Reply from 196.2.63.110: bytes=32 time=722ms TTL=119
Reply from 196.2.63.110: bytes=32 time=499ms TTL=119
Reply from 196.2.63.110: bytes=32 time=435ms TTL=119
Reply from 196.2.63.110: bytes=32 time=598ms TTL=119
Reply from 196.2.63.110: bytes=32 time=194ms TTL=119
Reply from 196.2.63.110: bytes=32 time=336ms TTL=119
Reply from 196.2.63.110: bytes=32 time=707ms TTL=119
Reply from 196.2.63.110: bytes=32 time=313ms TTL=119
Reply from 196.2.63.110: bytes=32 time=342ms TTL=119
Reply from 196.2.63.110: bytes=32 time=686ms TTL=119
Reply from 196.2.63.110: bytes=32 time=592ms TTL=119
Reply from 196.2.63.110: bytes=32 time=710ms TTL=119
Reply from 196.2.63.110: bytes=32 time=673ms TTL=119
Reply from 196.2.63.110: bytes=32 time=72ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1012ms TTL=119
Reply from 196.2.63.110: bytes=32 time=91ms TTL=119
Reply from 196.2.63.110: bytes=32 time=104ms TTL=119

Ping statistics for 196.2.63.110:
    Packets: Sent = 43, Received = 42, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
    Minimum = 66ms, Maximum = 1283ms, Average = 536ms
 
Hi XennoX

Thanks for bringing this to my attention.
I'll look into this from my side for you and PM you as soon as I have some info.

Kind regards
MWEB Guy
 
MWEB Guy, my control panel issue was sorted today and I'm back on the old account (as well as the old DSL account).

I was a little concerned when she said, "Some settings may need to be changed on your router but you'll have to speak to the technical department if you have any problems" (or something to that effect). I soon found out what she meant when I got around to turning my PC on and realised that the new [email protected] account was dead :p

Had to go through old e-mails to find what the old one's username was :p

But all the same, my problem is sorted and I'm once again a very happy subscriber.

Thank you so much for your help and to everyone involved.

:love:
 
International OK ??? Getting timeouts and slow loads on some pages at the moment !
 
Fjorko said:
International OK ??? Getting timeouts and slow loads on some pages at the moment !
Click to expand...

International is fine here. No time-outs, no lag and Skype video is as smooth as silk.

Only criticism is that I can't stream video on Mweb tonight >.<'

Vimeo, Kotaku, Steam trailers, YouTube, you name it. All of it buffers and all of it is sloooooow.
 
Yeah - I see it's only on a particular page at the moment. Rest looks fine - probably didn't need to post that !. Cheers !
 
Can u assist MWEBGuy?

Sent request to mweb sales and info, no response, just automailer promising 2 day max response. Now day 4. I will PM you account number. Thanks. Mortiiy

1) I am unable to access my account via the mweb website. I see a moment’s Logme-in screen, then that vanish and I am on the products page although top right says I am logged in. Pop-ups are enabled.

2) I need to change my product with Mweb. Where do I go for this? Changing from 1

3) I do not get monthly invoices from Mweb via this email??
 
Mortiiy said:
Can u assist MWEBGuy?

Sent request to mweb sales and info, no response, just automailer promising 2 day max response. Now day 4. I will PM you account number. Thanks. Mortiiy

1) I am unable to access my account via the mweb website. I see a moment’s Logme-in screen, then that vanish and I am on the products page although top right says I am logged in. Pop-ups are enabled.

2) I need to change my product with Mweb. Where do I go for this? Changing from 1

3) I do not get monthly invoices from Mweb via this email??
Click to expand...

Hi Mortiiy

I received the PM, thanks. I will look into this from our side and provide you feedback as soon as possible.

Kind regards
MWEB Guy
 
MWEB Guy said:
Hi Mortiiy

I received the PM, thanks. I will look into this from our side and provide you feedback as soon as possible.

Kind regards
MWEB Guy
Click to expand...

Thanks man, your a star. I vote you for CEO.
Mortiiy
 
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