Mweb uncapped ADSL is truly uncapped: ASA

Capped refers to packages that allow you a predetermined amount of data, but terminate connection once you reached this predetermined limit.

Uncapped refers to packages where your connection is never terminated, irrespective of how much data you use. However, it is accepted that instances of throttling or shaping may well occur at some threshold levels to ensure sustainability of the service for all customers.

Unlimited refers to instances where there are literally no limits, i.e. no throttling or shaping and no restrictions on use.
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Can anyone argue those definitions?
 
If the thresholds are undefined (some magic number generated at Mweb at random) how can it be enforced as those numbers aren't stated in the AUP? How can they define abuse without a set number? What if the average user starts using 500GB per month, would they all be throttled? Or only the top 3%?
 
Uhm, this is a Mweb description:

http://www.mweb.co.za/portal_content/uploads/Products_Services/uncapped/MWEB_Uncapped_ADSL.pdf (PDF)

Uncapped ADSL is an unlimited broadband Internet connection that provides always-on connectivity and uncapped data so you can enjoy no restriction on the amount of data you transfer in a month

The ASA is in the wrong here, protecting Mweb. The ASA should clearly understand that this will be now applicable to our IT business, though we do not operate like Mweb.
 
Fudzy said:
Can anyone argue those definitions?
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It should still be considered capped if there is some threshold at which the service is effectively rendered unusable. Because that is typically the net result of throttling. What is called uncapped is more accurately called indeterminately capped.
 
MyBroadband should look into ASA, why they allow policies above advertising. Mweb clearly advertise uncapped as unlimited, how in all possibility can policies overwrite advertising? This is highly misleading and the Advertising Standards Authority should respond on this and how come Mweb may use uncapped and unlimited within the same broadband product on which they based an decision.

Seems that the ASA wants to be correct above all wrong.
 
they don't tell us who made the complaint and on what grounds. The ruling is available here:
http://asasa.org.za/ResultDetail.aspx?Ruling=6711
I have hitherto left the matter on the ISPA track because it isn't the description of uncapped that is at issue but the description of of unthrottled and non-compliance with the ISPA guidelines

Regardless for the reasons already set in this thread an appeal must be prosecuted and I will have a look into proceeding further because frankly reading the ruling is a rehash of the distinction between uncapped and unlimited appearing in the ISPA guidelines and that is not the issue at all.
 
ASA is in the wrong, I will agree. If they are advertising uncapped, unlimited internet connection with no restrictions, then a customer should get that... Regardless if they download 1GB a month, or 1TB a week... But this is the norm with advertising. They'll advertise an overview, but the fine print of the policies are what people don't see, and that is where everybody burns their hands.... Remember, the ISP is a business, and like most businesses, do everything to attract customers...

Thank goodness I'm not with them...
 
Some uncapped is better than other uncapped.

They can call it Ultra-Unlimited for all I care, their throttling still sucks.
Even Afrihost is a better ISP.
 
So just don't use 'unlimited'... And then it says unlimited hahhahahahaha

Someone at ASA gonna get smacked!
 
Malasius said:
who actually still uses mweb anyway? lol
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I do at work, but max 50GB a month gives me a nice fast connection. Would have jumped ship a while ago to AH, but the one month cancellation thing irritates me se I just leave it then.
 
saa044 said:
I do at work, but max 50GB a month gives me a nice fast connection. Would have jumped ship a while ago to AH, but the one month cancellation thing irritates me se I just leave it then.
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I migrated from MWeb uncapped to AH unthrottled unshaped 100GB capped with zero issues. Did I mention I'm now getting the full 10mbps my line syncs at? I had been renting my ADSL line from Telkom so no problem there either. I just took the hit with the cost of their BS 1 month thing (like that is not the most absurd bull**** ever...) and did it. Never looked back. Totally worth the R300 or so I lost. Have already made that back from savings.

AH Client Zone ftw. I phoned Afrihost exactly twice. To find out how to do it myself and then later to get the correct router account credentials. Easy as pie. You can even recreate your port and do some automated optimization of your line yourself whenever you feel like it.
 
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According to the ASA, the one complainant had used enough data to fill roughly 174 DVDs (around 817GB), while the other could fill just under 64 DVDs (300GB) with the amount of data they had downloaded.
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Does anyone still use DVD's? On what planet are DVD's used as a form of measurement??? :confused:
Let me calculate exacly how much data the complainant used on my abacus. :D

Fixed:
According to the ASA, the one complainant had used enough data to fill roughly 1/3 of a 3TB external hard drive (around 817GB), while the other could fill just over 1/10 of a 3TB external hard drive (300GB) with the amount of data they had downloaded.
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Also, I'm pretty sure that uploads were part of that 817GB's.
 
Fulcrum29 said:
Uhm, this is a Mweb description:

http://www.mweb.co.za/portal_content/uploads/Products_Services/uncapped/MWEB_Uncapped_ADSL.pdf (PDF)

Uncapped ADSL is an unlimited broadband Internet connection that provides always-on connectivity and uncapped data so you can enjoy no restriction on the amount of data you transfer in a month

The ASA is in the wrong here, protecting Mweb. The ASA should clearly understand that this will be now applicable to our IT business, though we do not operate like Mweb.
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That looks like an old document, doesn't E&OE come into effect here?
 
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