MWEB UNCAPPED is CRAP!!!!!!!!

[Ekstasis]

It means that things like torrents and NNTP and certain types of file-sharing sites will generally be slower on uncapped, especially during the day.

As mentioned as well, there is a higher priority for capped users (as in, bandwidth is spread more thinly for uncapped users).

MWEB uncapped has been pretty good, as far as I am concerned. Torrents don't work brilliantly during the day (depending on network load), but tend to fly at night, which is a good time to do downloading in any case. General surfing is pretty good especially recently, as well.

It means that instead of getting the max speed for your line, they crop it to 2/3 or even 1/2. So a 4 Meg line acts like a 2 Meg one and 384 gets reduced to Dialup. (I remember it well).

O my! So uncapped is basically a must?

 

[farimir]

I cannot understand why so many people have a need to defend mweb. Yes, they at times do deliver a good product, but these threads a littered with people having problems. Look at the pic I posted and ask yourself if you would be happy with those kinds of speeds on a 4 Meg line. I am not expecting full bandwidth, but I am expecting something better than 8390 B/s. That is slower than my dial-up used to be. So for me to update my OS takes an entire day (380MB). That is not fair my friends. Unfortunately the problem is not with my DSL line.

 

[copacetic]

I think by "night" you mean after 1.30 or 2am. Then at around 6.30 - 7am it slows right down again.

It's highly restrictive to have torrents, games, YouTube and some other things crawling during the day. Even overnight, the speeds are still not as high as they should be.

Works well enough for me.

The bottom line for me is this: Is there anything better for the same price?

 

[copacetic]

I cannot understand why so many people have a need to defend mweb. Yes, they at times do deliver a good product, but these threads a littered with people having problems. Look at the pic I posted and ask yourself if you would be happy with those kinds of speeds on a 4 Meg line. I am not expecting full bandwidth, but I am expecting something better than 8390 B/s. That is slower than my dial-up used to be. So for me to update my OS takes an entire day (380MB). That is not fair my friends. Unfortunately the problem is not with my DSL line.

I am not defending them for the sake of it, I'm just pointing out that compared to my personal experience, the speeds you are getting are definitely anomalous, and clearly there is a problem, which is why I asked what steps you have taken to investigate with MWEB.

I know all to well, getting all pissed off and shouting about your ISP, but after calming down, I've found them pretty helpful.

Also, and I ask this because I am genuinely curious, do you think there's an ISP where you will get better internet for the same price?

There really are not many options to choose from.

 

[AfricanTech]

I'm pretty happy with my uncapped - just saying...

 

[Hummercellc]

Mweb guy, Could Mweb not create a Uncapped option with less shaping and lower contention ratio's for double the price? Basically a Standard, Silver, Gold, Platinum & Unshaped system type thing.

Based on 4meg
Standard = Current Shaped Product @R539
Silver = Current Shaped Package with no AUP @ R739 (Just a thumb suck)
Gold = Half the shaping/Half the Contention Ratio of current shaped package with AUP = R1079
Platinum = Half the shaping/Half the Contention Ratio of current shaped package with no AUP = R1399 (Just a thumb suck)
Unshaped = No Shaping, No AUP = R1999


Or even just one more package in between the current shaped and unshaped,

Like a semi-shaped account @ R1299 which is shaped between 6:00am to 6:00pm and unshaped between 6:00pm to 6:00am. so in essence it's two accounts in one and switches.
Basically 12hours shaped (business hours) 12hours unshaped (off-peak)

Just a thought

 

[farimir]

I am not defending them for the sake of it, I'm just pointing out that compared to my personal experience, the speeds you are getting are definitely anomalous, and clearly there is a problem, which is why I asked what steps you have taken to investigate with MWEB.

I know all to well, getting all pissed off and shouting about your ISP, but after calming down, I've found them pretty helpful.

Also, and I ask this because I am genuinely curious, do you think there's an ISP where you will get better internet for the same price?

There really are not many options to choose from.

copacetic,

I totally understand what you are saying. Not attacking you, you seem reasonable in what you are saying. To be honest, I have not taken steps to try and resolve it with MWEB as I do not think this should be happening in the first place. I have pm'ed my details to MWEBGuy at about 17:30, no response yet (not even confirmation of receipt) which is not good service to me at all.

It wasn't like this all the time but the last 3 months has been really frustrating, but it also has been difficult to determine the source of the problem due to problems with seacom, sat3 and newlands data centre. I think it is unfair to expect customers of MWEB to diagnose their own problems. MWEB should maintain a certain level of service and see to it that my account is in order on their side. I expect them to notfiy me of problems, even ones not under their control. That would be good service!

I know that there are not many options, but that doesn't mean we should except the status quo. I however will try the Webafrica Uncapped offer as honestly at the moment it can't be worse than MWEB for me.

 

[farimir]

Current Speeds

 

[copacetic]

copacetic,

I totally understand what you are saying. Not attacking you, you seem reasonable in what you are saying. To be honest, I have not taken steps to try and resolve it with MWEB as I do not think this should be happening in the first place. I have pm'ed my details to MWEBGuy at about 17:30, no response yet (not even confirmation of receipt) which is not good service to me at all.

It wasn't like this all the time but the last 3 months has been really frustrating, but it also has been difficult to determine the source of the problem due to problems with seacom, sat3 and newlands data centre. I think it is unfair to expect customers of MWEB to diagnose their own problems. MWEB should maintain a certain level of service and see to it that my account is in order on their side. I expect them to notfiy me of problems, even ones not under their control. That would be good service!

I know that there are not many options, but that doesn't mean we should except the status quo. I however will try the Webafrica Uncapped offer as honestly at the moment it can't be worse than MWEB for me.

I feel that MWEB guy's presence on the forum is something of an added extra, and to expect the poor dude to be active on a Friday evening, is not all that reasonable if you think about it.

Best bet is to contact him, but also phone the normal channels of support, as is the case with most ISP's.

No service provider can get it right all the time, and we must not forget that the majority of people using these services are probably perfectly happy. We just happen to have most of the complainers here, due to the nature of this website.

As pointed out as well, the issue is not necessarily with MWEB. If you are able to try another ISP, then do so, so at least when you communicate to MWEB you can insist it's an issue with them, and not with your exchange or something.

Honestly, I've just come to the conclusion that uncapped in this country is a bit of a difficult balancing act with any ISP in SA. They are struggling against a huge variety of challenges, and I think we can all agree that any given ISP is going to do their utmost to provide the best service possible, as it's a tough market.

Engage with them when there are issues, instead of assuming things should just work. Nothing ever just works all the time. What's important is a given company's willingness to resolve the issue, you must at least give them that chance.

It's not as though the grass will be greener, although WebAfrica is sounding like a good alternative to try if you come to no resolution.

*edit*

I've been downloading a game client the entire day. Full speeds the whole time here.

 

[MWEBHelp]

I have pm'ed my details to MWEBGuy at about 17:30, no response yet (not even confirmation of receipt) which is not good service to me at all.

Hi farimir,

To clear up what you mentioned, I have received the information you sent and responded via PM with further information. Please can you check and inform me if you have not received anything from me, if not, I will resend it.

Kind regards,
MWEB Guy

 

[Lounger]

And this is allowed in terms of their contract? How can they offer you something, you pay for it and then they take part of it away? Am I missing something, as this sounds like a clear breach of contract?

It is about manipulating a service to squeeze as much revenue out of it as possible. (contrary to net neutrality)

I cannot understand why so many people have a need to defend mweb. Yes, they at times do deliver a good product, but these threads a littered with people having problems. Look at the pic I posted and ask yourself if you would be happy with those kinds of speeds on a 4 Meg line. I am not expecting full bandwidth, but I am expecting something better than 8390 B/s. That is slower than my dial-up used to be. So for me to update my OS takes an entire day (380MB). That is not fair my friends. Unfortunately the problem is not with my DSL line.

People tend to defend what they've chosen and purchased. There are also what Mweb calls, brand advocates online who are 'employed' to take part in campaigns and support their products,

 

[copacetic]

It is about manipulating a service to squeeze as much revenue out of it as possible. (contrary to net neutrality)


People tend to defend what they've chosen and purchased. There are also what Mweb calls, brand advocates online who are 'employed' to take part in campaigns and support their products,

I ain't in that group I can assure you. I left MWEB, and was very disappointed in the alternative I chose. I will try WebAfrica in a second if I have any issues with MWEB.

 

[farimir]

MWEB Guy


I have recieved your pm, thank you for that and have replied. If you need anything else from me, just let me know.

 

[MWEBHelp]

MWEB Guy


I have recieved your pm, thank you for that and have replied. If you need anything else from me, just let me know.

Thanks farimir,

I have responded as well, please keep me posted with regards to the information I provided you.

Kind regards,
MWEB Guy

 

[SabreWolfy]

My throughput on Mweb 16Mbps (4x4 bonded) at the office ...

You just need to watch that all your DSL lines are performing properly, if any of them go dodgy, it degrades the whole bonded bundle.

Just sayin'

 

[Donovan]

I agree, it's *****ing crap. Sometimes I just give up and switch to browsing using 3G on my cellphone. Currently I'm downloading at 6KB/s on a 4Mbit line. Sure it's P2P, but it's also after 19:00 on a Saturday night - surely it cannot be THAT busy? And don't even get me started on Gmail, browsing, youtube, etc.

I've mailed and logged calls and we're getting called back tomorrow. I'll give it to M-Web support staff, they are really friendly and helpful and seem to want to help fix the problem, but they NEVER ACTUALLY FIX ANYTHING. My service hasn't worked properly in around 8 or 9 weeks now... I'm giving it till next friday to be working absolutely perfectly and if it isn't, I'm canceling. Stuff it, I can only put up with so much of this cr*p.

I previously had line with Telkom, with M-Web as the provider, and had problems. Then I switched my line to M-Web to eliminate the blame game between Telkom and M-Web, and they still can't fix the problem.

I would strongly, STRONGLY recommend not getting this product if you want any value for money whatsoever.

 

[copacetic]

I would strongly, STRONGLY recommend not getting this product if you want any value for money whatsoever.

Except it works for others. Have your opinion, but you can't ignore all the people who aren't having issues, whilst telling people the service is a waste of their money.

 

[MWEBHelp]

I agree, it's *****ing crap. Sometimes I just give up and switch to browsing using 3G on my cellphone. Currently I'm downloading at 6KB/s on a 4Mbit line. Sure it's P2P, but it's also after 19:00 on a Saturday night - surely it cannot be THAT busy? And don't even get me started on Gmail, browsing, youtube, etc.

I've mailed and logged calls and we're getting called back tomorrow. I'll give it to M-Web support staff, they are really friendly and helpful and seem to want to help fix the problem, but they NEVER ACTUALLY FIX ANYTHING. My service hasn't worked properly in around 8 or 9 weeks now... I'm giving it till next friday to be working absolutely perfectly and if it isn't, I'm canceling. Stuff it, I can only put up with so much of this cr*p.

I previously had line with Telkom, with M-Web as the provider, and had problems. Then I switched my line to M-Web to eliminate the blame game between Telkom and M-Web, and they still can't fix the problem.

I would strongly, STRONGLY recommend not getting this product if you want any value for money whatsoever.

Good afternoon Donovan, please note that even though your line is with us it is still on the Telkom backbone. We only mediate support between Telkom and yourself. Our technicians are scheduled to call you tomorrow and I hope that they can provide you the assistance you require to resolve your problem.

In the interim, I would like to delete your current session and recreate your port. Please let me know If I can go ahead and do this?

 

[Donovan]

To summarize how M-Web "fixes" my line:

• I complain on the forum or log a call
• Within a few hours or a day, they call and they are super friendly and willing to help. I send through trace routes and pings. Then more trace routes and pings. Then I reset the router a few times, and confirm a few settings.
• ... the line is still slow.
• Start again with the complaint part.
  
  In my last e-mail I gave detailed explanations and included all of the above. I copied the technical support address and M-Web guy. Yet, when I got called, I had to re-explain everything. Didn't they read the mail and trace routes?

 

[MWEBHelp]

To summarize how M-Web "fixes" my line:

• I complain on the forum or log a call
• Within a few hours or a day, they call and they are super friendly and willing to help. I send through trace routes and pings. Then more trace routes and pings. Then I reset the router a few times, and confirm a few settings.
• ... the line is still slow.
• Start again with the complaint part.
  
  In my last e-mail I gave detailed explanations and included all of the above. I copied the technical support address and M-Web guy. Yet, when I got called, I had to re-explain everything. Didn't they read the mail and trace routes?

• 
  
  I could retrieve the email you sent us and it has been logged on your open query. I will provide your feedback to the manegement of the agent who has contacted you to ensure this does not happen.