MWEB UNCAPPED is CRAP!!!!!!!!

Donovan said:
To summarize how M-Web "fixes" my line:
  • I complain on the forum or log a call
  • Within a few hours or a day, they call and they are super friendly and willing to help. I send through trace routes and pings. Then more trace routes and pings. Then I reset the router a few times, and confirm a few settings.
  • ... the line is still slow.
  • Start again with the complaint part.

    In my last e-mail I gave detailed explanations and included all of the above. I copied the technical support address and M-Web guy. Yet, when I got called, I had to re-explain everything. Didn't they read the mail and trace routes?
Click to expand...

  • They don't deviate from the script & this is the extent of every fix.
 
I feel I need to give some feedback wrt my situation. I made contact with MWEB Guy and after a "reset" of my account and leaving router off for 20mins my internet has been flying all weekend. Even tested http downloads this morning and still going strong. I will check it again later in the day.

This is how I remember it to be and this is the kind of service I expect and am willing to pay for. I am giving it till the end of the week to see if the speed continue. I do not know enough of the technical workings of an ISP and cannot understand why a "reset" would be needed to sort out account speed problems. If this is the case, then there should be an automated system to "reset" all accounts on a regular basis so that people always enjoy good speeds and service. I don't know, maybe someone can explain. It seems a bit unfair to get clients to diagnose problems.
 
farimir said:
I feel I need to give some feedback wrt my situation. I made contact with MWEB Guy and after a "reset" of my account and leaving router off for 20mins my internet has been flying all weekend. Even tested http downloads this morning and still going strong. I will check it again later in the day.

This is how I remember it to be and this is the kind of service I expect and am willing to pay for. I am giving it till the end of the week to see if the speed continue. I do not know enough of the technical workings of an ISP and cannot understand why a "reset" would be needed to sort out account speed problems. If this is the case, then there should be an automated system to "reset" all accounts on a regular basis so that people always enjoy good speeds and service. I don't know, maybe someone can explain. It seems a bit unfair to get clients to diagnose problems.
Click to expand...
Clients should be able to reset their own ADSL ports. That would put MWEB 'technicians' out of business. :D
 
Well, I am sitting here with 171ms in WoW with vent running. I am pretty damn happy with the service on the 1MB uncapped package.

Not denying some of you are having problems, but just remember this happens with every ISP. I would say out of all the ISPs I have had dealings with in the past, MWEB have had the best in terms of service and reliability.
 
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