MWeb Uncapped Issue

R

razor-ramone

New Member
Joined
Nov 24, 2011
Messages
5
Reaction score
0
Hello guys,

I've had a peculiar problem that I've been unable to resolve. Unfortunately no one is able to diagnose what may be causing the issue.

To the problem at hand. I've been on MWeb's 4mbps Uncapped offering for a few months now. My problem is not a conventional one. My connection performs sufficiently well and I'm yet to have a problem in this regard. PSN and most online services work well, however I cannot play Warcraft 3 online (Dota). I cannot even connect to Battle.net. Strangely enough, if I switch to my prepaid Afrihost account, everything works flawlessly. I've spent countless hours on the phone with MWeb consultants to no avail. Truth be told, they are clueless.

I'm at my wits end, and on the verge of canceling my account. What's the point of having an account that necessitates I have to have two accounts. What's worse is that no one seems to have answers for me. My line performance is actually better with MWeb, as my pings are considerably lower than with any other ISPs I have tried.

Is there anyone that could help me? I'm very frustrated and would be grateful for any assistance in finding a resolution.

Thank You
 
always worked here :/

do you dail up your afrihost account or put in the router, can make a difference.

i take it your mweb is logged in on your router.
 
I change the account in the router CGI. Not sure how that could affect it though.

Yes, you assume right, I use the router to authenticate, so I have always-on ADSL.
 
razor-ramone said:
Hello guys,

I've had a peculiar problem that I've been unable to resolve. Unfortunately no one is able to diagnose what may be causing the issue.

To the problem at hand. I've been on MWeb's 4mbps Uncapped offering for a few months now. My problem is not a conventional one. My connection performs sufficiently well and I'm yet to have a problem in this regard. PSN and most online services work well, however I cannot play Warcraft 3 online (Dota). I cannot even connect to Battle.net. Strangely enough, if I switch to my prepaid Afrihost account, everything works flawlessly. I've spent countless hours on the phone with MWeb consultants to no avail. Truth be told, they are clueless.

I'm at my wits end, and on the verge of canceling my account. What's the point of having an account that necessitates I have to have two accounts. What's worse is that no one seems to have answers for me. My line performance is actually better with MWeb, as my pings are considerably lower than with any other ISPs I have tried.

Is there anyone that could help me? I'm very frustrated and would be grateful for any assistance in finding a resolution.

Thank You
Click to expand...

Hi razor-ramone
Send me your MWEB details so that I can investigate this for you.

Regards
MWEB Guy
 
MWEB Guy said:
Hi razor-ramone
Send me your MWEB details so that I can investigate this for you.

Regards
MWEB Guy
Click to expand...

This is the username I use to login:

[email protected]

Is that enough or do you need anymore details?

Thanks for your help MWEB Guy, I appreciate your assistance and quick response.
 
Last edited:
Razor, have you tried lowering the MTU setting on your router / network interface to 1450 (even 1400). Bit of a shot in the dark but I recall not being able to connect with an MTU of 1492 / 1500. No idea why this works.
 
sigh said:
Razor, have you tried lowering the MTU setting on your router / network interface to 1450 (even 1400). Bit of a shot in the dark but I recall not being able to connect with an MTU of 1492 / 1500. No idea why this works.
Click to expand...

Thanks for that suggestion Sigh. I've tried lowering the MTU before, however 1472 was the lowest MTU setting that I tried. I'll try your suggestion and keep you guys posted on the results.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X