MWeb unethical business practices

[Djbestman]

My Bad..... shoud actually be the end of OCTOBER before Telkom starts our line upgrades....

 

[MWEBHelp]

I have a similar situation, But being an existing Mweb client on 1mb all inclusive I decided when asked, to rather stay on the 1mb speed. To my dismay I now find out that my 1mb line that I have been paying for has been downgraded without my kowledge. Thid to keep inline with Telkom Line upgrades. So No I have to wait till the end of August for Telkom to upgrade 384k clients to 1mb (VERY UNCOOL MWEB, VERY UNCOOL) Unfortunately for me it was never explained that if I opt to stay on the 1mb all inclusive and not upgrade to the new 2mb package, my line would in the meantime be downgraded.....

come on Mweb, this is very unecceptable, and now even since I have already paid for my full month of enjoying a 1m line speed...

VERY UNHAPPY MWEB CLIENT, NOW CONSIDERING THE ALTERNATIVE SOLUTION........................

Hi Djbestman

I would like to look into this from our side. Please can you PM me the MWEB account details in order for me to investigate and provide you feedback.

 

[Sanj]

Hi MWEB Guy. dont worry about looking into this. You cant make my 384kbs line into 1mb line, i understand that its a telkom issue. just would have liked to have known this before signing up so i could have waited for the upgrades first and then taken out an account.