No we don't. All you need to do is phone sales and tell them to upgrade your existing account to the new uncapped option. Did ours this morning, took me 5 minutes after getting through to the rep.
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- Thread starter medicnick83
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No we don't. All you need to do is phone sales and tell them to upgrade your existing account to the new uncapped option. Did ours this morning, took me 5 minutes after getting through to the rep.
Dave Walker
Active Member
@stefan9. Read points 2 and 4 of my "saga" again.
4. They might not be able to uncap you but they should be able to upgrade your account.
1. I think this depends who you speak with when you get through. On friday I tried but I used the account query option instead of sales and was told they would automaticly upgrade our account. Today I chose the sales department option and the lady there upgrade the account for me.
P0is3nIvy
Well-Known Member
Wam Bam thankyou Tracey, I mean Mam. 
Rodent-Boy
Senior Member
Don't we have a praise-your-ISP thread? My account was done over the phone and activated before I faxed the documents, or so I was told. Haven't managed to get it working yet. Will have to call the support line later today.