My bad experience with Rebeltech

[Myboom]

Just to inform mybroadband users of the level of service you can expect from Rebeltech.

I bought a Motherboard and some DDR3 memory from them.

The Order was placed on the 4th of November. I still have not received the items.
I got an email this morning that they received the stock after several weeks of backorder.

The delivery dates given by Rebeltech has been inaccurate every time and to add to it now there is an outstanding amount which they only became aware of when the stock was delivered?????:

Hi
Order update

I have just received the motherboard

Unfortunately the board has gone up in price and there is a balance that you
will be responsible for as the payment was made before we confirmed that the
stock is available

The balance due is: R486

Please advise if you still wish to proceed with the order

Thanks
---------------------------------------------------------------------------------------------

Proof of paymemnt attached.


Please indicate where on the website it states that the price is subject to stock approval?

It must be bloody well hidden...

Why did you wait to give me the outstanding amount when your received the stock and not when your ordered the stock?

Do they surprise with the price?


My experience with Rebel tech has really been shocking. Your addressing of my problem has also been shocking.

I will never use Rebeltech again.

Thank you and good bye

So ja, just watch when you place an order with rebeltech that if you complain to loudly - they wont improve their service and will give you a BS reason why the stuff you ordered is now more expensive.

 

[Myboom]

Nowhere on the site or during communication for the whole month did they ever mention this possible change in price.

 

[AstroTurf]

Sucks.

Thank you for the warning.

 

[Rudimental]

They must have changed their system, then.

Every time I have ordered from them it has clearly said, multiple times (on the checkout and on the order confirmation email):

"PLEASE NOTE - Do NOT pay for your order just yet! You will hear from Rebel Tech when payment is required."

Then they come back to you with any changes in pricing and availability, or a 'Yes, everything is in stock, go ahead with payment.'

That wait sucks.

 

[TH3J0K3R]

They must have changed their system, then.

Every time I have ordered from them it has clearly said, multiple times (on the checkout and on the order confirmation email):

"PLEASE NOTE - Do NOT pay for your order just yet! You will hear from Rebel Tech when payment is required."

Then they come back to you with any changes in pricing and availability, or a 'Yes, everything is in stock, go ahead with payment.'

That wait sucks.

The system still gives that exact message, he obviously wasn't paying attention and then proceeded to pay.
You never pay for something without confirming stock, Rebeltech is a online shop they don't carry any stock.

As for you having to pay more, The Rand Dollar is pretty volatile at the moment.

The delivery dates given by Rebeltech has been inaccurate every time and to add to it now there is an outstanding amount which they only became aware of when the stock was delivered?????:

I am sorry what is the issue with that? They kept you up to date with what info they got from the suppliers.

I deal with Rebeltech on a daily basis, I spend serious amounts of cash with them, even though I can buy directly from suppliers.
Their service is top notch and I'll gladly pay the extra just to not have to deal with the suppliers. Not sure of the exact amount but its well over R100 000 at this stage.

 

[HDS]

http://hellopeter.com/rebel-tech/complaints/rebletech-is-bad-1256719

I didn't follow any instructions and now I am crying message.

This. And hellopeter is for reporting bad service, not for blaming the company because you can't read.

 

[mike6870]

Nothing wrong with Rebeltech. Great service & people. Your' post sounds like sour grapes. Do you want them to carry the expense on imported product subject to currency fluctuations ? Get real & grow up....Alex & Kayleigh please ignore his' rant.

 

[Drunkard #1]

I too have spent well over R 100 000 with Rebeltech, but that was a long time ago. Now they're on my "only if there is no other choice" list because of their piss poor service and unacceptable delays. Also on that list is Digital Planet. It's one step above my "Never, ever, ever again" list that includes Sybaritic and Chaos.

My latest order was with Prophecy, who gave excellent service, and a few companies I've never heard of, but who took credit cards. Well over R 20 000, and most of that would have gone Rebeltech's way, previously.

Edit: and mike6870, learn how to a ****ing apostrophe.

 

[Turbo_Aspiration]

Nothing wrong with Rebeltech. Great service & people. Your' post sounds like sour grapes. Do you want them to carry the expense on imported product subject to currency fluctuations ? Get real & grow up....Alex & Kayleigh please ignore his' rant.

It's great to have good service and people. However, these are not the only criteria for customer satisfaction in today's world. To complete with the likes of TakeALot and Kalahari you have to give clear and consistent delivery timelines. Next day delivery is great but a known timeline is almost as good for a reasonable customer.

I'm not in the reseller business but I've seen some suppliers providing realtime stock level integration for resellers. I'm not too sure how 'realtime' and accurate this is though.

 

[jacodebeer]

What??
I also made the mistake once by paying before stock confirmation, was on a motherboard aswell. I only waited a week and recieved good cservice and excellent communication without an increase in price!
I got me some earlier christmas presents on monday, now just waiting for an email to go and collect.
I luv Rebeltech and their service is great!!

 

[EmileS]

I like Rebeltech service. Had a few bumps here and there with some orders, but that all got sorted. I'll always choose them as my no.1 supplier.

When buying from any online store, just read their T&C's and emails they send you. They clearly state in all their emails (after an order is placed), that you have to wait for a response from a sales rep before payment.

If you can't read, then your heading should have stated "My bad experience with reading"

 

[Solitude]

I also think they must make it clearer that you only have to pay once stock has been confirmed. Not via email but on the website itself.

The first time I bought from them I found it confusing. It's natural to want to pay since that's how most other sites work. And truth is that waiting a month for a motherboard and then paying extra is poor if you ask me.

I like Rebeltech and their prices are excellent but buying from them is just not a smooth experience.

 

[Myboom]

I am sorry what is the issue with that? They kept you up to date with what info they got from the suppliers.

No they didnt, they only told me that the dates they gave me was not possible after I called them two days after the stated dates.

Communication was very reactive.

The more I told them I needed better service the less acknowledgement the problem got.


Also, the final invoice didnt refect the increased price. Probably just charged me because I complained.

 

[Lawrence777]

Rebeltech's Terms and Conditions are clear:

"9.7 Rebel Tech will try to ensure that all information and prices are accurate, errors may occur. E&OE (Errors and Omissions Excepted)."

http://www.rebeltech.co.za/index.php?main_page=conditions

I am in the same line of business so I am going to defend them here despite the fact that they are my competition.
We as resellers can only do our best on providing with stock availability and correct pricing. We depend on our suppliers for the stock availability and pricing information. When it comes to pricing, with the exchange rate jumping up and down pricing on items can vary up to 4 times a day, and this is not controlled by us as it's our suppliers that increase and decrease the pricing.

Rebeltech offers good service and I have heard nothing but good things from them before I saw this post.

 

[Myboom]

So just explain to me:

When a customer places an order and the items are out of stock. When do you see the price for ordering new stock?

The day you place the back-order or on the day when the new stock arrives?

What company orders something without knowing how much it will cost... that doesnt sound right.
So why should I be told about the increase in price when the stock arrives two weeks after placing the order?

 

[Rudimental]

It's great to have good service and people. However, these are not the only criteria for customer satisfaction in today's world. To complete with the likes of TakeALot and Kalahari you have to give clear and consistent delivery timelines. Next day delivery is great but a known timeline is almost as good for a reasonable customer.

I'm not in the reseller business but I've seen some suppliers providing realtime stock level integration for resellers. I'm not too sure how 'realtime' and accurate this is though.

Takealot providing accurate delivery information? You jest, surely?

This was my last order with them:

Shipped on Friday - email says 'Delivered by 5 December' (Yes, that's almost 2 weeks)
Received an SMS on Sunday saying 'Your order is scheduled for delivery today' (I've actually never once received one of these SMS's that was correct, so I just ignore them)
Delivery arrived on Tuesday
On Wednesday I received an email saying 'Your order is waiting for you at your local Post Office'

The best part of this was that on receiving the order, the scheduled date of delivery was clearly marked on the waybill.

 

[Lawrence777]

So just explain to me:

When a customer places an order and the items are out of stock. When do you see the price for ordering new stock?

The day you place the back-order or on the day when the new stock arrives?

What company orders something without knowing how much it will cost... that doesnt sound right.
So why should I be told about the increase in price when the stock arrives two weeks after placing the order?

We get a price when we order the stock, however the supplier can change the pricing at any time if they wish to do so. If we as resellers wish to then adjust our pricing so that we don't lose we are then free to do so. I have however not done this as I don't want to chase my customers away.

 

[EmileS]

So just explain to me:

When a customer places an order and the items are out of stock. When do you see the price for ordering new stock?

The day you place the back-order or on the day when the new stock arrives?

What company orders something without knowing how much it will cost... that doesnt sound right.
So why should I be told about the increase in price when the stock arrives two weeks after placing the order?

Their model works basically like this:

They (Rebeltech) are a reseller, they buy from the major suppliers like Rectron. Rectron orders in bulk from the international supplier (like your name brands Samsung etc.).

When Rebeltech shows they are out of stock, that means there is no stock available at the local suppliers (Rectron). Rectron won't state a price for it, because they are out of stock. They'll only state their new pricing when they have received stock. This price is affected by the price the local suppliers (Rectron) has to pay on that moment of time. The price is influenced by the quantity bought, the Rand/$ price, import taxes and costs, and shipping costs (which is also affected by the Rand/$).

When Rectron is out of stock it could also mean that the international supplier are out of stock, which will also increase the price, since the demand is much higher then what they can supply.

If an online retailer (reseller) states they are out of stock, they usually show the last known price of an item (for reference purposes). This price of an item can even decrease if the Rand/$ is doing very well during the out of stock period, although highly unlikely in RSA.

 

[Lawrence777]

Their model works basically like this:

They (Rebeltech) are a reseller, they buy from the major suppliers like Rectron. Rectron orders in bulk from the international supplier (like your name brands Samsung etc.).

When Rebeltech shows they are out of stock, that means there is no stock available at the local suppliers (Rectron). Rectron won't state a price for it, because they are out of stock. They'll only state their new pricing when they have received stock. This price is affected by the price the local suppliers (Rectron) has to pay on that moment of time. The price is influenced by the quantity bought, the Rand/$ price, import taxes and costs, and shipping costs (which is also affected by the Rand/$).

When Rectron is out of stock it could also mean that the international supplier are out of stock, which will also increase the price, since the demand is much higher then what they can supply.

If an online retailer (reseller) states they are out of stock, they usually show the last known price of an item (for reference purposes). This price of an item can even decrease if the Rand/$ is doing very well during the out of stock period, although highly unlikely in RSA.

However, Rectron does give you their current pricing and inform you that it may change.

 

[roughiain]

I asked for a product and they said go get it elsewhere so I did - they lost over R500 and me as a customer cause they couldn't care to offer me an alternative/similar product from one of their suppliers...

Not like it was a special item or anything just an adapter for 5.25" bay to put a hard drive in.