My DSL is still not installed!

B

Blaze786

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Hi all,

I have done all that I can in terms of trying to catch Telkoms attention this includes calling the call centre EVERY single day TWICE a day since last week!
I installed a telephone line 3 weeks ago and was told once that is done I can apply for DSL access to be enabled on the line. I had this done and was told 21 working days for the line to be upgrdaded, I instructed the consultant that I desperately needed the line for work purposes as well as personal and that 21 days is unaccepatble, she informed me that she will mark it as urgent and that I should call back the following wednesday to check if it is done. As I took as Self install and that is MUCH quicker. I also told her that if it is going to take that long she should cancel the order as I will rather get iBurst, Wimax, etc. She said no it will be done.

SUprise, suprise it is 2 weeks later and still not done. I have since logged a complaint on hellopeter and suprise Telkom SA doesn't respond.

Really what do I need to do to get my line?!
 
Go to hellkom.co.za, get the CEO's email addy and mail his office.
 
Well its been 2 years and I'm still waiting to have a line installed... so 2 weeks is not so bad by 3rd world hellcom standards, if your lucky may be you'll get it by Christmas.

Sorry to be so cynical but for me it really has been 2 years this August and I'm so over it... can't believe they the only company that can do an ADSL (need it for online gaming as the latency on everything else is awful) :(
 
We went to the Menlyn Telkom branch to apply for an ADSL line installation 4 weeks ago. The lady guarenteed me it will take a max of 2 weeks for the line to get installed.
Ya fkn right!
 
Perhaps it's time to arrange an accident at your local exchange.

Perhaps they'll replace it with a better one, and you'll get a spot.

Perhaps they'll just leave it. At least then you'll know you're not suffering alone;)
 
Well my line is done as of 9 o'clock this morning :) Synching at full 4mb :)
 
Well telkom thanks for F&^*&^ my weekend up! I got home and the line synchs and everything but refuses to connect to ANY accounts! % ref no.s later and still nothing!
 
u sure everything is plugged in correctly e.g. filters and modem setup right username and password vpi and vci settings so fourth
 
do know how to put that modem in to bridge mode and setup a broadband connection
check if u get error 678
 
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