My first ADSL setup and D-Link DSL 2460U issues

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HANDsolo

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I am doing my first ADSL setup. I am well into the setup, but I am having problems getting connected.
ISP: Telkom DoBroadband Level 2
Router: D-Link DSL 2460U router/modem (I upgraded firmware to 1.22, but have tried with 1.12 and 1.20)

So far:

My ADSL line has been activated.
I have entered the correct settings for the WAN connection through the D-Link web based setup (the settings are correct according to two D-Link techies and a Telkom techie).
I ran the diagnostics for the router and everything, except Ping primary Domain Name Server, passed.
I was able to get to the www.telkom.co.za/verifyadsl and I verified my line successfully.
After that, my internet is still not working. I can't even get to the www.telkom.co.za/verifyadsl site again.
I ran the diagnostics again and this time things aren't looking as healthy as it did before:

Diagnostics:
Test your ENET(1-4) Connection: PASS
Test your Wireless Connection: PASS

Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL

Test PPP server connection: FAIL
Test authentication with ISP: PASS
Test the assigned IP address: FAIL
Ping default gateway: FAIL
Ping primary Domain Name Server: PASS

Over the past 3 days I have called D-Link and Telkom several times, and the only advice they could give me was to have Telkom reset the line at the exchange.

They have done this, but it has made no difference. They both say my setup is correct and can't understand why it is still not working and can't provide any

more help. They can't even tell me if it is the router or the ADSL line that is causing the problem.

If anyone could shed some light on this issue, that would be much appreciated.
 
Last edited:
Who are using as an ISP? Have you entered your logon details correctly?

ADSL installation is a 2-step process. First get the ADSL line working correctly. You seemed to have done this. Second, get an account with an ISP and get connected to them.
 
OK I see that you are with TI on a DoBroadband 2 package. Did they supply you with your TI logon credntials?

When I signed up with TI they cocked up by not giving me the logon details. Only supplied me with a router and a ref no for the ADSL verification process. I had to back and get the rest of the info needed.
 
Quasimodo said:
OK I see that you are with TI on a DoBroadband 2 package. Did they supply you with your TI logon credntials?

When I signed up with TI they cocked up by not giving me the logon details. Only supplied me with a router and a ref no for the ADSL verification process. I had to back and get the rest of the info needed.
Click to expand...

Telkom emailed me a PDF doc with my username and password as well as email account and domain details. I used this username and password to setup my connection. The ISP verification on the router diagnostic passes, so I'm sure the login is correct.

I was able to get to the www.telkom.co.za/verifyadsl and verification was successful, which means I was connected to the internet at that time. I immediately tried going to www.google.co.za to test, thinking that my internet was finally up and running, but no luck. The router diagnostic now fails in half the tests (see OP).
 
it can take some time for the verification to set in reboot everything and try again.
 
KillerB said:
it can take some time for the verification to set in reboot everything and try again.
Click to expand...

How long though. Minutes or days? Because I verified the line Monday evening, and I still got this problem Tuesday evening. After verifying, the router web interface shows the correct line speeds (384 Kbs) whereas before it would just show 1024 Kbs (which is probably a default value). I will call Telkom to confirm if the line is verified, although I have had them reset the line twice, and they said that there was no problems with my line.

Tuesday evening, I started the whole router installation and setup from scratch. Even tried a factory reset (directions according to the manual), but it didn't seem to me as if it was reset. Maybe the reset is disabled on my model.
 
Last edited:
HANDsolo said:
...The router diagnostic now fails in half the tests (see OP).
Click to expand...

Did it pass all the tests before?

It seems that your device has not been assigned an IP address. Which means that your TI account is not working (activated). Set your router to allow PPPoE pass-through and setup a manual connection in Windows. See how fat the connection gets before failing. It should then give you an idea as to whether the problem is with the ISP or router configuration.
 
HANDsolo said:
How long though. Minutes or days? Because I verified the line Monday evening, and I still got this problem Tuesday evening.
Click to expand...

No, it is normally 30 minutes so this probably is not the issue.
 
Telkom should be able to test this for you remotely. They will ask you for the password.

When ours was getting set up it also didn't work first time, but after they reset it, it worked.

What lights are showing on the modem?

Telkom also has a problem with the Telkom mail. It has to have at least one e-mail in the inbox to work at all. (Yes, it's true LOL)
 
Quasimodo said:
Did it pass all the tests before?

It seems that your device has not been assigned an IP address. Which means that your TI account is not working (activated). Set your router to allow PPPoE pass-through and setup a manual connection in Windows. See how fat the connection gets before failing. It should then give you an idea as to whether the problem is with the ISP or router configuration.
Click to expand...

If it's not too much hassle, could you step me through the setting up a manual connection in Windows. I'm no stranger to PC's, but that's something I haven't done before. Must I remove the connection I setup on the router when trying this method?

Sackboy said:
What lights are showing on the modem?
Click to expand...

All the correct lights are on and solid.

Power, DSL, LAN 1, Wireless.
 
firt u must put your modem in brige mode for it to work. when that's done.

Go start, my network place, view network connections, create new connection, then click next
connect to the internet and next
Set up my connection manualy then next
Connect using a breadband connection that use username and password then next and wollow the rest
 
KillerB said:
firt u must put your modem in brige mode for it to work. when that's done.

Go start, my network place, view network connections, create new connection, then click next
connect to the internet and next
Set up my connection manualy then next
Connect using a breadband connection that use username and password then next and wollow the rest
Click to expand...

Thanks. I will definitely try this when I get home. What should I expect, and what will I learn from testing this If it connects, then it is the router or the PPPoE connection I setup, but if it doesn't connect then it is an ADSL line or ISP issue?

I will also call Telkom again and confirm the status of my line and account. Anything specific I should ask them?
 
HANDsolo said:
What should I expect, and what will I learn from testing this If it connects, then it is the router or the PPPoE connection I setup, but if it doesn't connect then it is an ADSL line or ISP issue?
Click to expand...

Connects succesfully - PPPoE settings on router incorrect
Error 815 - Hardware error/synch
or lastly a Username/Auth issue
 
Will try this when I get home. I'll let you know how it goes.
 
I created a bridge connection on the router and setup a connection in XP as explained earlier. After a few seconds of attempting to connect, the following error message will pop up:

Connecting through WAN Miniport (PPPOE)
Error 678: The remote computer did not respond.

I also called Telkom last night, and spent about 30 minutes trouble shooting the problem, with the Telkom guy over the phone. According to him, the status of the line is okay and the my account with Telkom is good. He reset the line, but still no difference. He gave me a guest login to test with, which also failed. He was monitoring my line and said that I wasn't being assigned an IP address and the that the problem is most likely to do with the line or exchange and will dispatch a technician to resolve this.
 
did you make sure when using the pppoe dial up that no network access or internet was moving mine sometimes bugs with that

and sometimes i actually try few times then it works :) using my telkom account
 
Merenwenrago said:
did you make sure when using the pppoe dial up that no network access or internet was moving mine sometimes bugs with that

and sometimes i actually try few times then it works :) using my telkom account
Click to expand...

Can you elaborate on this?
 
HANDsolo said:
Diagnostics:
Test your ENET(1-4) Connection: PASS
Test your Wireless Connection: PASS

Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL

Test PPP server connection: FAIL
Test authentication with ISP: PASS
Test the assigned IP address: FAIL
Ping default gateway: FAIL
Ping primary Domain Name Server: PASS
Click to expand...


I'm also having problems connecting with my D-Link DSL 2460U, and those diagnostic results look alot like if not the same as the results I get, will confirm once I'm home.

My ISP is Afrihost, I have spoken to Telkom and Afrihost and according to them my account/line is 100%.

If I have any luck tonight with getting my connection working, I will let you know.
 
Is there a resolution

Was this ever resolved. I have the same problem. It has an intermittent connection.

Really frustrating. Had the telkom guy come in but nothing was done about it.
 
Sorry, my bad.

Turns out my problem was Telkom related.

I had taken my PC and router to a friends place and set it up there and had access to my ISP, then I proceeded to try and find someone at Telkom that could help. On the 4th try I found someone who told me that my line was not verified, even though I had been told 10 minutes earlier that my line was verified.

As it turns out, if you verify your Telkom ADSL and you are not using the line you are verifying, you can create some sort of error on the Telkom side. My line had to be reset and once that was done I was able to use it to do the verification on the Telkom website.

Game on,
Paul
 
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