MyADSL Action

rpm · Sep 30, 2003

Hi folks

Over the past few days the ADSL service has been of an unacceptable standard, and I would like to suggest some form of action. We are given no reason for the poor service and I feel we can not simply sit back and do nothing. I would love to work with Telkom to improve this service, but there is currently not too much dedication from their side.

I think a good idea will be to write a letter about possible negotiations to Telkom stating our concerns (again) and issues we would like to negotiate on. At the same time we can start some action involving the media, consumer forums etc. If they are serious about negotiations we can consider stopping some of the actions in order to show that we are willing to compromise. I think Telkom all but forgot about this ‘small group of disgruntled users’ and a few newspaper articles might just refresh their memory. It might even remind them that we are paying for a certain service that we would like to receive.

Please give your views on proposed forms of action and issues for negotiations. I know I asked for similar information previously and I apologize for the duplication.

Regards,

RPM
[email protected]

ASF · Sep 30, 2003

Hi RPM,

Please see http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=746

What Peapod is suggesting is a good plan. Mabey a litlle strong if you are wanting to "negotiate" with Telkom but I think an excellent strategy to adopt. It is our right after all....

Beyond this I feel we should also initiate some kind of media action aimed principally at the sorry state of the ADSL service....

I think the best way to do this would be to prepare a newsworthy press release for circulation to journalists. The trick is to make it newsworthy - that way we stand a better chance of it getting published and it's free....

microfast · Sep 30, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by rpm
 ..... I would like to suggest some form of action. <hr height="1" noshade id="quote"></blockquote id="quote">

I believe direct communication with Telkom's partners could yield results. Mr. White is just out of it - the man is simply away with the fairies.

musnit · Sep 30, 2003

definately - the past few days have been a lot worse than normal. We need to bring up an issue

musnit · Sep 30, 2003

Well...i think the speeds just got back to normal...but you should still enquire why this weekend was so bad[?]

kaspaas · Sep 30, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by musnit
 definately - the past few days have been a lot worse than normal. We need to bring up an issue
<hr height="1" noshade id="quote"></blockquote id="quote">

What about a special letter (even while the previous one is not yet answered) to Mr White?

A simple question: Why is it that so many members on this forum complained about abnormal bad service since ????

bloss · Sep 30, 2003

I can only agree. I have been user for a month or so & these last few days are shocking to say the least!!

Any action is better than none.[

]

bloss

oblix · Sep 30, 2003

Hi Guys
I noticed that i am not the only one that are unhappy about the slow response on the ADSL network. At this stage i am so cross with telkom. And the best of it all it that it is only going to get worse. (Telkom i hope you read this). I did a speed test to the telkom DSL site and got a wopping 0.35K download speed.
THIS IS RUBBISH AND GOT TO STOP. I noticed that telkom is just ignoring us, and do not relise with what kind scope of people they are dealing with.
I There is not problem with my payment you get it all in one shot, but i do not get what i pay for. The access that i get is slow and unacceptable, even to your own site
I will now warn the public about the pathetic service that we get from telkom on the ADSL network. The next will be to target your share price, Let's see what happen to your share price when the public relialise that the ADSL is not delivering to what was promised.

I will put a warning on all my websites for everybody to see

caroper · Sep 30, 2003

How about a "Denial of service attack" on telkom.net [

]
Damb did I say that, this list is anonymous isn't it, where is the delete key.

Oh, on second thoughts it's telkom.net that is executing a "Denial of service" on us users. [:0]

Cheers
Chris

microfast · Sep 30, 2003

Some info about SBC Telkom's partner - seems like they don't get away with it stateside - but they sure don't like competition.

http://www.thedigest.com/more/141/141-087.html

microfast · Sep 30, 2003

Some background information :

http://docweb.pwv.gov.za/docs/strategy/partners.html

musnit · Oct 1, 2003

denial of service...
hehe

microfast · Oct 1, 2003

The Telecommunications Act

Service standards

Telkom has five years in which to meet tough service quality standards. There are heavy penalties for non-performance in areas where Telkom enjoys protection. After five years, Telkom may receive an extra year's protection from competition, but new service quality standards and penalties will be agreed between Telkom and SATRA.

Telkom is obliged to publish its charges or the way it works out its charges, as well as other terms and conditions relating to them. This includes interconnection fees as well as repair and maintenance fees. This improves transparency and will enable customers to see clearly what they are being charged for and to make rational decisions on their use of Telkom services.

Telkom must keep confidential its customer information except in normal commercial and legal actions such as debt collecting, auditing and litigation. It must also not monitor or disclose the content of any message except for repair and maintenance work, or when required to by law.

When Telkom caps an adsl account, which is a disconnection, it is acting unlawfully. We must inform SATRA who must enforce the Act.
A service with no guarantee is illegal.

No guarantee == NO COST

dojob · Oct 1, 2003

Hi,

I personally feel that we hitting our head on a brick wall trying to negotiate with them. I believe we should take action against them. Last time they told us improved communication. That was aload of bull. They just gonna delay us and play for time.

The best option is to complain in the media. Give them a list of our concern. When Telkom can improve their service get back to us!

musnit · Oct 1, 2003

If telkom start gettin worried about the media hating them they may hopefully change their attitude to us

oblix · Oct 1, 2003

Guys. We need to take action...
look at this pathetic excuse from telkom
http://www.itweb.co.za/sections/internet/2003/0310011222.asp?A=SEC&S=Security&O=E&CiRestriction=

Negotiating with them is not going to help. Telkom does not care.
ACTION, ACTION, NOW !!![}

]

microfast · Oct 1, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by oblix
 Guys. We need to take action...<hr height="1" noshade id="quote"></blockquote id="quote">

Van de Groenendaal says the e-mail virus attack has affected all Internet service providers that offer an e-mail scanning service, not Telkom alone.

B#@#sh!$

I don't use Telkom pop - no problems whatsoever this end

Peapod · Oct 1, 2003

I have several email spam filters and virus filters on the various email accounts i hold - UK and SA based and I have had no email delays whatsoever APART FROM and heres the big but It has taken a LONG time to receive mail you guys (on ADSL) have sent me privately which leads me to believe that Telkom cannot keep pace with their own internet/mail traffic.
I mean, my gosh, surely they anticipated that South Africans would actually want to join the 21st century and would actually use email more than they use their fax machines?
I despair. We will NEVER know the truth until the regulator starts regulating and asks for the evidence behind the excuses.

VQuest · Oct 1, 2003

My mail has been badly affected by this. Some taking much more than four hours to arrive. Thats simply not acceptable. I only have this problem with my Telkom mail, when testing WOL and Mweb, there are no such problems, even though they also offer a virus scan service. So Mr Hans van de Groenendaals excuse is totally ridiculous. If they have a problem, admit it and do something about it, don't make ridiculous excuses.

----------------
United we stand!
----------------

Peapod · Oct 2, 2003

Hand vd Groenendal is up for retirement this year I think - he told me and I cant remember when but it is soon so he is just counting the days.

This tells me that he WONT stick his neck out lest he jeapordises his pension, golden handshake, whatever. He is head of Corporate at Telkom. Gee, just goes to show that accountability and transparency are not pre-requisite to the position.

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