National Consumer Council

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rpm

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#1
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Jul 22, 2003
Messages
64,367
#1
The National Consumer Council has no website yet, and no easy way to find their information. The way we tracked them down was to call the DTI, and then get the NCC's details.

Here are the details for the National Consumer Council:

Phone - 0860266786

e-mail: ncc@thedti.gov.za

Fax: 0861515259

All complaints must be emailed or faxed to the NCC with all relevant details...
 
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Bern

Expert Member
#2
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Apr 29, 2010
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2,675
#2
Awesome, now I can nail VC for their downtime so it is not just 7 complaints!!
 
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bekdik

Honorary Master
#6
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Dec 5, 2004
Messages
12,854
#6
For what it's worth, I heard nothing more about a query I submitted mid June and which had a 6 week expected completion date (dti estimate), so I'm guessing that either they're taking strain or it's like any other government structure.
 
KingLv

KingLv

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#9
Joined
Dec 12, 2007
Messages
381
#9
rpm said:
The National Consumer Council has no website yet, and no easy way to find their information. The way we tracked them down was to call the DTI, and then get the NCC's details.

Here are the details for the National Consumer Council:

Phone - 0860266786

e-mail: ncc@thedti.gov.za

Fax: 0861515259

All complaints must be emailed or faxed to the NCC with all relevant details...
Click to expand...
Has anybody been able to get hold of NCC...

I tried once but had no luck.
 
KingLv

KingLv

Well-Known Member
#11
Joined
Dec 12, 2007
Messages
381
#11
j4ck455 said:
Ditto, I tried several years ago via email and never received a reply.
Click to expand...
It must be like that R1.2-billion satellite South Africa has...

I can just see Zuma lifting specs with his middle finger as I typed this....
 
j4ck455

j4ck455

Executive Member
#12
Joined
Jan 2, 2006
Messages
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#12
KingLv said:
It must be like that R1.2-billion satellite South Africa has...

I can just see Zuma lifting specs with his middle finger as I typed this....
Click to expand...
The biggest problem with the NCC is that it falls under the interference of the Department of Trade and Industry which by definition has the interests of business at the top of its priority list, the same businesses that screw consumers over.

The CPA is merely a twig (not even a stick) with which consumers can threaten unscrupulous businesses that don't know that the DTI refuses to uphold the CPA and has castrated the NCC.
 
C

cAfstA

Well-Known Member
#13
Joined
Jul 13, 2010
Messages
283
#13
"The NCC".......

What a joke this is. We as consumers have no right. This institution is supposed to be there to aid us when we have been wronged by these business but Noooooooo.... We once again have to purchase our own KY Jelly, bend over and take it up the buthole....

My service provider did me wrong according to me. I telephonically and via email contacted various organisations, each one sending me to the next with my complaint. Started at CPA who then referred me to thedpi who then referred me to the NCC who then referred me to thedpi who then referred me to the NCC. So besides for liaising with these institutions and being referred, I have to date not had any response or help from the NCC. Mailed them with my complaint on two occasions but as you can guess, yep no response. I could only get a response telling me to go to a different institution every time...

If any of you find an institution that actually aids the consumer, please let me know.

Well that's my rant for the day
 
T

trudachaccs

New Member
#18
Joined
Jan 3, 2018
Messages
1
#18
Well i had almost a similar issue while they still had blackberry bis. Y'all know BIS was free right. And yet they sent me a R2000 rand for browsing and downloading using BIS. What B/S is that?
 
C

charlesglass

New Member
#19
Joined
Mar 1, 2018
Messages
4
#19
I normally use Resolver SA (www.resolversa.co.za) when I complain about any company. The cool thing about this is that your case gets escalated directly to the CEO of the company you complain about if the normal complaint channels don't work. If they still don't respond it escalates to the relevant ombud.

Have used them in the past and it works!
 
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