Need numbers to try and resolve Telkom issues? Try these.

Ordered a Transfer of my adsl line 4 months ago.

My new house is not even 1km from the previous one. Same area and exchange code, same exchange. Nothing. Not even an installation date yet. And the fact that i am still paying every month for someone else's adsl (new residents in my old house) is "part of the process" according to them.

Bloody ridicilous.

Btw, anyone know if that guy that held up ppl with the water pistol in jhb got out?

...no reason.......

O_o
 
try this number for updates to the order 0800 456 786. Have your order # handy as this speeds up the process (udderwise be prepared to have your ID number and physical address broadcast over the phone)

take the name of the person assisting you so that u have a name to blame!
hope for the best...

my order is at line mapping complete...waiting for schedulers to give me a date...(apparently can take 1-2 weeks!)

and this is a line where I had a 512K line 10months ago!!

Week 5 of wating (they say we should not expect anything before 6-8 weeks waiting period)

I would rather die!
 
Anyone have Anita's number?

I tried Fixx link that used to work, but could not find it on his updated site.

Thanks in advance
 
ubercal said:
Which Telkom number should i call if i want to track down who has been using someone else's ADSL Account.Ive looked on our Radius Server and it shows connections comming from 2 different "Port ID"s.

Here's a section of my Radius ADSL Logs.You can see that the connections are comming from 2 Ports at the Telscum exchange

PORT ID
7/0/0/13.259
7/0/3/13.286
Click to expand...

thread bump alert :)

ubercal - did you ever find a telkom number / person for this problem?

@ fixx - any chance you may re-link your list of contact numbers?
 
Im fed up with TELKOM.Why cant we start some movement and start fighting back.They sponser A1 grand prix with our hard earn cash.if enough people go to A1 grand prix forums,start posting letters that we dont support the SA A! team simply because of there 1 sponsor"TELKOM" at some point it will start making some noices in A1 circles.Think I will go and post a couple right now.
 
Number diverted

I downloaded the list of numbers and have found that:
ADSL - 0800 237 500 has been redirected to 0800 456 786.

This new number has been set up primarily to:
Test ones endurance
To hasten the aging process and
To raise ones blood pressure to critical levels.

Should you survive the interminable wait before the phone is answered, you will usually be rewarded with information that you already know, and receive promises that your problem will be escalated. (Into a big black hole)
 
hi Iam in Port Elizabeth I had a prepaid phone had to convert to a normal line and then ADSL the line migration was done in 5 minutes and the ADSL conversion was done the next day (self install option )the only snag is that I use Telkom as ISP and they charge me R174 for 8 days use the same as they do for a month
 
Telkom are no longer answering the 0800 456 786 number apparently.

Does anyone else have an number? 1 hour on hold is driving my office nuts :)
 
hrm interesting tho that number always had a loooooong waiting time except in morning early and when it was closed
 
Telkom Office Shops

These numbers dont even exist on 1023, its only the Telkom Branches in mall ect.

Westgate 011 768 8448
Florida 011 472 8777
 
Last edited:
telkom contact

I have posted this before.

It may be absurd although prudent to buy a single share in telkom.

In terms of J.S.E. regulations, any shareholder in a listed company has right of access to the listed company's CEO & board of directors.

If you are really up for it, and have finished watching the paint dry, entry to shareholders meetings and AGM.

150 bucks or so well spent
 
The contact numbers on Fixx's website are no longer there, is there another link I could try.

Need numbers ASAP, I am a witch hunt, someones gonna get burned!! :D
 
Does anybody have a list of email addresses for contacting Telkom?
 
Why Do We Hate Telkom Again

Telkom promised me yesteday that my ADSL self install will be ready today. 3 guesses on why I am so P'd off with them. :sick:

After fighting with an incompetent help desk person who has no authority to resolve errors or issues, for 40 minutes I eventually gave up; because she sounded like a robot quoting the following two phrases repeatedly.

1) I'm sorry sir; we can only come back to you with you query after 48 to 72 hours

2) I'm sorry sir my manager is not available

SO YEAH - THIS IS WHY WE HATE TELKOM
 
Scorpyon said:
Does anyone have any numbers for the ADSL installation guys in Randburg/Fourways. I am sick of phoning the ADSL Installation Helpdesk 0800456786 for an installation status these people don't even know how to use the computers in front of them they will give you a different message every time. Each time I have to tell them that the ports have been allocated to me please look again. They then appologise for the mistake and say they will escalate the installation priority request................nothing.
I even got the call centre managers direct line 021 4144865 on a few occasions but that is always engaged/disconnected. I think this is a dud number they hand out just to get rid of me.
Don't bother with Customer Care number 0800600126 as they are just as helpless/ clueless as the ADSL Installation Helpdesk

It is so pathetic that the Telkom management hides behind those poor helpless people at the various Telkom help desks. Working at a telkom help desk must be one of the worst/stressful and helpless jobs in the country.

I've been waiting for an installation since 24 Apr 2006 where ADSL was supposed to be available.
Click to expand...

Telkom also promised me today that someone will phone me back; also to just get rid of me.
 
@ Scorpyon, hehe same here, I make it part of my routine to phone them every morning. They might not have enough space on their database soon for the log I am generating, its so pathetic. I have been escalated 438593 times.
 
Hey guys.

anyone with updated tel no's or email addys of telkom people. adsl and/or wimax.

many thanks.

regards,

riaan
 
we'll i have tried this before, first off telkom's NAT division will confirm extra connection to your ip, but they would not release the address without a sappina from the court, and the only way to get this is to file a complaint at the SAPD for theft, that is if the inspector can get the prosecutor to release a sappina without proper evidence, whereafter they would consider taking the matter further.
 
ubercal said:
Which Telkom number should i call if i want to track down who has been using someone else's ADSL Account.Ive looked on our Radius Server and it shows connections comming from 2 different "Port ID"s.

Here's a section of my Radius ADSL Logs.You can see that the connections are comming from 2 Ports at the Telscum exchange

PORT ID
7/0/0/13.259
7/0/3/13.286
Click to expand...

we'll i have tried this before, first off telkom's NAT division will confirm extra connection to your ip, but they would not release the address without a sappina from the court, and the only way to get this is to file a complaint at the SAPD for theft, that is if the inspector can get the prosecutor to release a sappina without proper evidence, whereafter they would consider taking the matter further.
 
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