Neo-wimax offering

redcliff said:
Ordered Friday 16th, installed on Thursday 22nd (could've been sooner but earlier didn't suit me)

I ordered the 6Mbps connection but after installed found it capped at 1Mbps... Called them and asked what's up, got some sad story about my connection not 'being live yet' and 'it will sort itself out' and even got a reference number et al.

Friday still 1Mbps, called again and this time was told my account says 1Mbps package - was transferred to the sales department where it was fobbed off as a 'misunderstanding' and I will be migrated to 6Mbps - give it 24 hours i was told.

Saturday I tested and lo and behold, still 1Mbps, called again and was told "no you are still on the 1Mbps package" apparently no migration, nor any migration request. Also the person helping me on Saturday couldn't do anything for me since only the salesman that initiated your account can effect changes (and of course that person would not be working on Saturday) - God forbids your salesman ever goes on leave or worse, leave the company....you'd be screwed forever.

The person on Saturday was quite courteous though and mentioned to me that clearly the salesman who told me I will be migrated and it will take 24 hours lied to me....(have to love the frankness). The only help he could offer me on Saturday was to accept my request that they please come on Monday and remove all the equipment (I once again got a reference number).

Not holding my breath that will happen either.

Perhaps others have more luck but frankly life is too short to deal with bad service like this, very responsive when selling, but the moment you signed that order form it's impossible to get hold of anyone or get anything done / changes. Buyer beware

Ps. On the 1Mbps connection, latency is pretty much on par with (or slightly worse) than both 8ta 3G and Cell C 3G - average between 45ms and 70ms ping times on speed test. pingtest.com results is pretty poor, line quality was C or D, high latency and a lot of jitter. Definitely not good for VOIP et al and suspect it wouldn't be that great for streaming video either (couldn't exactly test that at 1Mbps)
Click to expand...
Any hope? Salesmen at Neotel said you have 3 months to change your speed.
 
My 1meg:
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I have seen many other Neotel WiMAX speedtests on the forum, their latencies are really good?
Also what is the difference between NeoBroadband WiMAX and this promotion? I have seen people on 1mb NeoFlex WiMAX and their pings are average 25-60ms?
 
PsyWulf said:
Was a bit weird to cellc's test server. Intl and local latencies are usually indistinguishable
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So do you have the consumer Wimax offering, or the business one? I'm impressed, I must say.

Do you notice any decrease in speed in the evenings (when everybody's home)?
 
ebendl said:
So do you have the consumer Wimax offering, or the business one? I'm impressed, I must say.

Do you notice any decrease in speed in the evenings (when everybody's home)?
Click to expand...

Is there a big difference between the two? Or just shaping...?
 
I would guess so. While the last mile links are probably the same, you'd probably have less shaping and lower contention ratios.
 
ebendl said:
Cool! 2 year contract? Which speed did you take?

Let us know how it performs!
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Yeah all contracts are 2 year, R1000 cancellation fee. I took 4mb. I already had an issue with the salesmen, he came back to me and said that we had only been approved for a 2mb line because we can't afford a R1000 a month? He must be total nuts if he confirms with our bank statements! Anyway, told them I don't want 2mb and that if thats all they can give me they must cancel the application. 1 hour later, whoop whoop! All in order.

Oliver
 
Im not sure if its neotel in general that has bad pings. I have fibre at the office and my latency is 20ms higher than it was on adsl.
Been offered the wimax for a second location that falls just short of fibre but after seeing this I really dont want it with our latency sensitive applications.
 
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