Neotel coping well

But the SNO seems to be taking it all in its stride, albeit the odd call being dropped.
Click to expand...

Quite a conclusion to make based on a single phone call. Amazing data sampling techniques, Mr Dingle. My old stats professor will be turning in his grave.

Sad what passes for journalism these days.
 
Pffft.

To the journalist, the friendly callcentre agent only mentioned PostNet as a retail outlet for NeoHell, yet according to http://mybroadband.co.za/news/Telecoms/6329.html there are 3 retail outlet groups for NeoHell already since early December, namely:

1) PostNet
2) AutoPage
3) Vox Telecom

Two months later they (NeoHell and AutoPage and Vox Telecom) don't even mention each other on their websites, so they must be coping well, oh, SO WELL. :rolleyes:
 
I don't think they really care, the more we click the more they can charge on advertisement hits?
 
Try calling them about co-location/hosting services - the call centre agents are very polite but all that happens is you receive 50 phone calls from people telling you how much you can save switching your phones to neotel - it's a joke! I've phoned 4 times and every time the same result - idiots calling about phone services.
 
OK people calm down. As the person that used to write the call centre column for Finweek. A single call is all they get. The rating is entirely subjective. But then every company gets the same chance. Your agent has a hangover and you get a *** rating. You get the agent of the month and you get a great one.

It's the luck of the draw.

However, even a *** company is not going to score well no matter how good the agent is because you will probably be waiting for half an hour in a queue.

Everytime I have called Neotel the agents have been helpful and nice. Even the one that told me to fake my address to get Neoflex...
 
Agreed - the article was a waste of time.
The heading did not relate to the article, and a 50% call drop ratio is pathetic.
 
Wait are you actually saying that you use to write for finweek.... ?
Did your editor mark all your publications with *****.....

Lolies...

pope24 said:
OK people calm down. As the person that used to write the call centre column for Finweek. A single call is all they get. The rating is entirely subjective. But then every company gets the same chance. Your agent has a hangover and you get a *** rating. You get the agent of the month and you get a great one.

It's the luck of the draw.

However, even a *** company is not going to score well no matter how good the agent is because you will probably be waiting for half an hour in a queue.

Everytime I have called Neotel the agents have been helpful and nice. Even the one that told me to fake my address to get Neoflex...
Click to expand...
 
if the string of LAME articles continues MyBB should consider re-branding....

MyLameBB
 
Don't loose any sleep, I called Neotel, expecting them to rush over with a revolutionary product, but since its wireless, there's no real competition with Telkom. I demand carrier pre-select to be in the hands of the consumer, not the telco. We should all have a right to choose who we want to switch our calls, and data providers should stay out of the voice business, at least seperate the products a lot more than they are now.
 
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