Neotel explains network issues

Lord Fubar said:
double = 11% of the country

LOL
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It is even worse than that. I mean they only really started to build their network in 2008. So you would expect them to be in a ramp up stage in 2008, with a gradual speed-up of deployment. Their expectation for 2009 is to double the coverage i.e. double the coverage at the end of 2008. Therefore what he is saying is they will slow down deployment, because for 2009 they only expect to achieve what they did in 2008 during ramp-up.
 
Mouse said:
Because the alternative means telling people they have to cough up R2000+ for the phone or router. How many people do you think will sign up then?
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I would cough up R2000 for the device upfront because it means the following important things:
1. I can leave when I wish, and ONSELL the device to another victim, er, customer.
2. There will be a market for 2nd hand devices, since not every customer is forced to buy a new device on-contract from Neotel. They can either buy the device 2nd hand, or buy a new one from Neotel cash upfront, or pay it off on contract (with the pro rate bail-out option).
3. It creates a market for other branded, standards-based devices. They can't sell it for less than R2000? Fine, CheapTech from Taiwan will clone it for R200.

Simple, innit? But Neotel don't get it. As it is, they have a stupid product offering so they either do not have a clue about how to position their product in the market, or are technically unable to deliver the right products.

Case in point: I've just moved to a new home which has no landline. The Neotel coverage app says that I've got 100% coverage. My needs are: home phone line + internet to share among 4 people with scalable bandwidth and an option to buy about 10GB upfront at a decent per gig rate. They can't help me because of the fatal flaws in their product range:
N(e)oConnect: no simultaneous voice & data? I have to dedicate a pc with USB connection to share internet over WiFi? FAIL.
N(e)oFlex: no voice? FAIL.

Another thing: how come they charge R80 for additional bandwidth when Telkom only charges R65? Are they buying it from Telkom at full retail price or what?
Maybe by "next generation network" they mean something like what Virgin Mobile delivered: a "virtual" telco running on someone else's infrastructure.

Against every fibre in my being I am yet again being forced to go with Telkom. I don't think my needs are that unique and I'm quite sure many people are being turned away by N(e)otel's unbelievably inept product offering.
 
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To all that have an issue with the 24 month contract:

This is not a contract that locks you in and asks you to pay for the remainder of the contract. The only thing that you are liable for is the payment for the balance of your device cost.
 
Neotel said:
To all that have an issue with the 24 month contract:

This is not a contract that locks you in and asks you to pay for the remainder of the contract. The only thing that you are liable for is the payment for the balance of your device cost.
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Thank you for the clarification, but the real problem with that is that if I cancel after month N I have to pay in for (24-N) months x R200 (or whatever the amount is). Then do I own the device? If so, I can do nothing with it since no-one will buy a device second-hand since when they sign up for the Neotel service they will in turn be required to pay for their own, new device on a 24 month contract.

Makes no sense to me and I can assure you it makes no sense to many other potential customers out there. If this is a device to ensure that fewer people sign up for your service and cause congestion on your fledgling network, then you can congratulate yourselves on the fact that it is working splendidly.

No-one can call me a Neotel-basher, but to reiterate my previous post: I was really excited about this opportunity to finally stick it to Telkom and go with Neotel - but you just can't give me what I want, and are forcing me to stay with the beast....sad day!
 
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got tiered of waiting for neotell go on with (ugh) telkom.


....wimax cancelled as there are adsl availeble. aaaa but you need a bloody line to get adsl which i applied 6months for! :-(
 
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Neotel said:
To all that have an issue with the 24 month contract:

This is not a contract that locks you in and asks you to pay for the remainder of the contract. The only thing that you are liable for is the payment for the balance of your device cost.
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I understand this. We have a client that is having lots of problems with ADSL and I would like to test out Neotel there. How can I do this? Neotel say there is signal in the area but there are also reports from people saying that are getting 35K download speeds. The best bet is to try it out for a day/week/month and see how it goes and then switch if it is viable. If I tell the client to pay R2K on a device that may or may not solve their problems, the will tell me to bugger off.
 
Against every fibre in my being I am yet again being forced to go with Telkom. I don't think my needs are that unique and I'm quite sure many people are being turned away by N(e)otel's unbelievably inept product offering.
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Must agree - I waited for coverage and better options. And then I just called Telkom to have a line installed. It is sad that Telkom delivers more value for money, but above all they deliver a product that is flexible. I am a bit cheesed for paying for both the ADSL line and the "phone" line but I can probably make up for it with the free after 7 telkom calls instead of using my cellphone.

To all that have an issue with the 24 month contract:

This is not a contract that locks you in and asks you to pay for the remainder of the contract. The only thing that you are liable for is the payment for the balance of your device cost.
Click to expand...
Enough with that already. I would take a financial hit if I were to cancel before 24-months. The "device" is just another lock-in mechanism. You can call this whatever you like - but if it looks like lock-in, smells like lock-in and walks like lock-in, it probably is safe to say that it IS lock-in.
 
Too be perfectly frank, we know Neotel can not be everything to everyone at present and i beleive that your prepaid options will come etc but then you will pay for the hardware. This will also create the market for the secondhand hardware.

Patience is not a bad thing. Being a Neotel customer I appreciate the fact that they at least released a statement regardig service issues, when previously I simply had to hear that there was no budget to replace a card in the DB or exchange.

I wish the cellular giants offered contracts in this style as well. Right now i can not get out of my own to port due to the fact that i have to pay R1000 termination fee on top of my subs.

Guys give it time.....
 
Hey guys was looking at this lovely thread, and I'm really pissed Ive got 10 Gaming server 10 that run on NeoFlex, And Im here in Pretoria Garsfontien and 4 weeks back Neotel went down and Im calling and calling and boooom! lost 50 customers that's R50000 and until now they are not back up, They don't give me a discount for next month I just keep paying R899 for 15Gigs of band with and now I sit with Iburst, And I can't connect the servers on Iburst cause the games just eat and eat the band with so now I'm about to go on strike and they don't even give me a discount for next month.:mad:

Neotel is Not new Any more they have been running for a wile now.

Ive been happy but now Im loosing my money any one got a better Idea for me cause I'm all out.:(
 
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