Neotel - FINAL DEMAND email received

Yeah I also got this...What happened to me was they didn’t debit the last payment of R499...

And never let me know that after I cancelled they switched my account to cash and I needed to
do the last payment cash.

In 6 months not 1 call from then...and then suddenly a e-mail from MACROBERT ATTORNEYS...

And the best part is... "Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount"

What Previous demand...I'm sure this is illegal in some way..And that someone with enough money will sue the pants of neotel...:D

No mater...I paid the amount...BUT...They have yet to collect the device...Called and apparently I can take it to their midrand office...Then hopefully I will have my freedom.
 
Ya I been hassling these Macrobert attorneys..
They finally replaid to my emails last week saying they where looking into my dispute with Neotel and would get back to me as soon as they has a response from Neotel.
I said" Good luck with that"
 
And now Standard Bank

Hi

I got the email from the lawyers, followed by an SMS. Have since send PM to Hugo, no reply yet. Guess he's overworked with this.

However today I get a NEW message from their wonderful MorningReport::

===========================================
NEOTEL vs. Douglas - MatterNo: AN000896
From: [email protected]
Date: 25/03/2010 01:37

FINAL DEMAND

REFERENCE: JA Erasmus / AN000896

Dear Sir/Madam

STANDARD BANK OF SOUTH AFRICA LIMITED // xxx xxxx
RE: OUTSTANDING STANDARD BANK ACCOUNT
ACCOUNT NUMBER: R000144936
IDENTITY / COMPANY REGISTRATION NUMBER: xxxxxxxxxxx
INTEREST: 0.00
TOTAL OUTSTANDING AMOUNT DUE: R 1,399.98

We act on behalf of Standard Bank of South Africa Limited and have been instructed to address this email to you.

According to our instructions you are indebted to our client in the amount of R 1,399.98 in respect of the above Outstanding Standard Bank Account.

This email serves as a Final Demand to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof.

In the alternative to the paragraph above, we hereby demand payment of a minimum amount of 20% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are hereby requested to contact our offices to make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due.

Payment should be made directly into your Outstanding Standard Bank Account at any Standard Bank branch. Your Outstanding Standard Bank Account number is: R000144936. If payment is to made via Electronic Transfer (EFT), the following branch code can be used: 000205

Our immediate instructs are to approach the Johannesburg Magistrates Court to issue a Summons against your name. The summons will be served shortly via the sheriff of the Court.

Should you fail to make payment as indicated above, our further instructions are to proceed with Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted".

For account enquiries or to make a payment arrangement, contact our offices on the direct numbers listed below.

We trust the above action will not be necessary and look forward to receiving your payment.

Yours faithfully
MACROBERT INCORPORATED

PER : J A ERASMUS

Direct telephone number: (012) 425-3612
Direct telefax number: (012) 425-3657
Email address: [email protected]

==============================================

So now why do I suddenly owe Standard Bank the money?

Or is their bulk-demand-email-script broken?

thanks, Ian
 
Just got a call from Macrobert and the idiot lady started by saying what they think I owe and that what I should pay. I explained that I owe nothing and that I am going to lay charges of fraud and extortion against neotel should this issue not be resolved. Is neotel not aware that there is something called a consumer bill of rights and they are in direct contravention thereof. I don't care if this costs me R10 000 but I am going to fight neotel with all that I have on this. We live in a democracy for a reason and I am not going to lay down to big business. Macrobert couldn't even tell me what I supposedly owed the money for. Real professional outfit that
 
Hi Everyone.

Let me run this through so we all on the same page, remember, transparency.

A list was compiled of all over 180 day outstanding accounts and passed onto MacRoberts in Feb.

The reason was to accomplish the following:

1. We understand a couple of challenges went unresolved raised by people regarding accounts, usage, terminations etc, and those that received letters and have escalated back, these are the ones we are working through
2. For those that accpeted the letter were in fact outstanding debt
3. We need to balance our books as to what is written off, in error, and needs retracting.

This was the best way to clear this history and work through what is actually unresolved and needs attention.

Hope this clarifies a bit everyone. Thanks

Hugo
 
i have also recieved tis final demand letter, we are going to contest this letter because we have paid for every month that we had neotel, we even paid for three months that neotel gave us absolutely no service, hugo said he would sort this problem out and he never came back to us. ref. AN004367
 
Neotel said:
Hi Everyone.

Let me run this through so we all on the same page, remember, transparency.

A list was compiled of all over 180 day outstanding accounts and passed onto MacRoberts in Feb.
Click to expand...

Why did Neotel not contact us first instead of throwing clueless lawyers, who have no history of the relationship, at us?

1. We understand a couple of challenges went unresolved raised by people regarding accounts, usage, terminations etc, and those that received letters and have escalated back, these are the ones we are working through
Click to expand...

It would be nice if those lawyers acknowledged the challenge. And used sensible email addresses that you could actually reply to. When I first got the email I thought it was just another phishing scam. MorningReport@macroberts? What kind of address is MorningReport?!!!!

This was the best way to clear this history and work through what is actually unresolved and needs attention.
Click to expand...

Translation: our admin sucks so bad we are unable to resolve this any other way than by threatening people and seeing what happens.

This action is hardly helping Neotel's severely damaged reputation.

Cheers, Ian
 
iandoug said:
Translation: our admin sucks so bad we are unable to resolve this any other way than by threatening people and seeing what happens.
Click to expand...

Without taking any side, this is exactly what I thought when I read Higo's reply.

Has neotel outsourced their admin to an Indian based company or is it being done locally?
 
Neotel said:
Hi Everyone.

Let me run this through so we all on the same page, remember, transparency.

A list was compiled of all over 180 day outstanding accounts and passed onto MacRoberts in Feb.

The reason was to accomplish the following:

1. We understand a couple of challenges went unresolved raised by people regarding accounts, usage, terminations etc, and those that received letters and have escalated back, these are the ones we are working through
2. For those that accpeted the letter were in fact outstanding debt
3. We need to balance our books as to what is written off, in error, and needs retracting.

This was the best way to clear this history and work through what is actually unresolved and needs attention.

Hope this clarifies a bit everyone. Thanks

Hugo
Click to expand...

What the hell Hugo. That is the dumbest excuse I have ever heard. So instead of trying to solve outstanding issues with your former clients you try to scare them into giving you money. Money that they don't even owe? This is like neotel's version of a 419 scheme, send out enough spam email and texts and hope that enough people will be stupid enough to take your word for it and just pay up?

I sent you 2 emails last week trying to resolve this issue and no response. I also wrote a hellopeter report and someone at noise said that I will be contacted shortly and guess what, no contact. I PM'ed you last night and once again nothing.

PS so because your accounts department are too inept to 'balance your books' your customers have to be harassed by your attorneys?
 
I also received this letter ( via email )

Which to date, I've ignored.

Exactly the treatment I received from Neotel when I challenged a usage bill for a period I hadn't been at home.

Got bounced back and forward, no straight answers, no conclusion.

Promised again and again and again I would get an answer. Then told it wasn't their department who was responsible I should contact another department.

Can I tell you the reason for this Neotel ? NO ACCURATE REPORTING OR MONITORING system.

That's right. You charge me what you like, I sit with the bill and a letter from an 'attorney'.

Your modem is collecting dust. You're welcome to collect it.

PS This excludes ALL the fighting I had when my signal 'was moved' and the general incompetence of your staff.
 
tr1ple6 said:
What the hell Hugo. That is the dumbest excuse I have ever heard. So instead of trying to solve outstanding issues with your former clients you try to scare them into giving you money. Money that they don't even owe? This is like neotel's version of a 419 scheme, send out enough spam email and texts and hope that enough people will be stupid enough to take your word for it and just pay up?

I sent you 2 emails last week trying to resolve this issue and no response. I also wrote a hellopeter report and someone at noise said that I will be contacted shortly and guess what, no contact. I PM'ed you last night and once again nothing.

PS so because your accounts department are too inept to 'balance your books' your customers have to be harassed by your attorneys?
Click to expand...

i agree 100%,
they are so useless in managing there own accounts,
they try get money out of you that you have paid already,
i sent them all the payments i made and on which date i made them but they still say that i owe them money,
if they cant keep track of who pays them,
then please tell me,
how do they keep track of how much data you use and what phone calls you made,
they are ripping there customers off
 
Last edited:
catruter said:
i have also recieved tis final demand letter, we are going to contest this letter because we have paid for every month that we had neotel, we even paid for three months that neotel gave us absolutely no service, hugo said he would sort this problem out and he never came back to us. ref. AN004367
Click to expand...

catruter, the last comm was me asking for the actual proof of payments that you save when these payments were done, you just sent back the same mail with no attachments.

Hugo
 
Neotel said:
catruter, the last comm was me asking for the actual proof of payments that you save when these payments were done, you just sent back the same mail with no attachments.

Hugo
Click to expand...

i asked you for which month do you need the actual proof of payment, you never responded, it is impossible to send you a bank statement for the last 26 months, because the bank charges would cost more than the amount that you claim we owe you,
 
I asked you for which month do you need the actual proof of payment, you never responded, it is impossible to send you a bank statement for the last 26 months, because the bank charges would cost more than the amount that you claim we owe you,


---Quote (Originally by catruter)---
I have also received this final demand letter, we are going to contest this letter because we have paid for every month that we had neotel, we even paid for three months that neotel gave us absolutely no service, Hugo said he would sort this problem out and he never came back to us. Ref. AN004367
---End Quote---
Catruter, the last comm was me asking for the actual proof of payments that you save when these payments were done, you just sent back the same mail with no attachments.

Hugo


I asked you for which month do you need the actual proof of payment, you never responded, it is impossible to send you a bank statement for the last 26 months, because the bank charges would cost more than the amount that you claim we owe you,
 
NeoHELL

Guys, just go through the pain, and apply for a Telkom service. I've had Telkom service at home for many years. They stick to the rules.

Telkom is not the enemy anymore. The new incompetent bastards are....
 
@ Hugo
we emailed you the proof of payment for the two months that Neotel claims that we did not pay
its been two days now since we sent the email
could we please get a progress report or feed back on whats happening now
we don't want Neotel's lawyers smsing us again, and demanding money that we have already paid
thank you
 
We have allocated it, just need file closed at MacRoberts
 
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