Neotel - FINAL DEMAND email received

Neotel said:
Hi Everyone.

Let me run this through so we all on the same page, remember, transparency.

A list was compiled of all over 180 day outstanding accounts and passed onto MacRoberts in Feb.

The reason was to accomplish the following:

1. We understand a couple of challenges went unresolved raised by people regarding accounts, usage, terminations etc, and those that received letters and have escalated back, these are the ones we are working through
2. For those that accpeted the letter were in fact outstanding debt
3. We need to balance our books as to what is written off, in error, and needs retracting.

This was the best way to clear this history and work through what is actually unresolved and needs attention.

Hope this clarifies a bit everyone. Thanks

Hugo
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Geez, that's rather pathetic, why not just send every customer you still have a letter of demand and see what pops up? This is a rather unethical "shotgun" approach. Just shoot in some vague direction and hope to hit someone? There really should be a more visible protection agency for this kind of extortion tactic.

I assume i should brace myself for this letter round about June eh? (180 days), even though my last invoice clearly stated i owe R0 and my device was collected. I really hope at least one person sues the crap out of Neotel for causing trauma,stress and wasting our time to the extend that it costs them more in lawyer fees than the total amount they hoped to recover from everyone.
 
Bleh. I got another final demand today...

I'm so sick of this Neotel carp..
 
This service is a joke. A real joke. Nothing more to say really. The call centre and administration in general is about as competent as an epileptic child with scissors.
 
Neotel said:
We have allocated it, just need file closed at MacRoberts
Click to expand...

And what about my file? just received another Neotel statement showing I still owe R2444.21 after I forwarded the recon and bank statement for the third time.

Your company should have sorted out YOUR own billing issues with the customer directly but it looks like you're back to square one with the additional admin of sorting and closing each file individually with your customer and attorney.
 
So last week i paid the amount apparently outstanding, even though Neotel still owe me money i paid it , because its worth knowing ill never have to phone accounts or hear from neotel ever again.
 
I'm not a Neotel client, but is it not possible that someone knows a lawyer that feels like a pro bono class action against Neotel? For no / poor product delivery etc. It's crazy reading the responses from Neotel, and the mindset of these guys. Someone needs to close them down. Or wait until the new consumer laws come into effect, and then nail them?
 
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