Neotel - FINAL DEMAND email received

Rhuey46

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Please post all information regarding the Neotel Final demand email in this thread.#

I think it will be better to consolidate everything.

We can ascertain that we have all canceled our accounts and have been on Neotel records as doing so, furthermore we have not receive previous demands as stated in point 3 of the Final Demand email received.

The email receive was as follows:

MR XXXXXXX FINAL DEMAND REFERENCE NUMBER: XXXXXXX Dear Sir/Madam NEOTEL (PTY) LTD // XXXXXXX RE: NeoConnect Prime 5G ACCOUNT NEOTEL ACCOUNT NUMBER: XXXXXXX IDENTITY NUMBER / REGISTRATION NUMBER: XXXXXXX TOTAL OUTSTANDING AMOUNT DUE: R XXXXXXX 1. We hereby act on behalf of Neotel (Pty) Ltd (“our client”) and have been instructed to address this email to you. 2. According to our instructions you are indebted to our client in the amount of R XXXXXXX in terms of the telecommunications services agreement you entered into with our client. 3. Our instructions are that, despite previous demand, you have failed to make payment of the abovementioned outstanding amount. This email is send to you as last resort in an attempt to resolve the matter amicable and to avoid expensive legal costs. 4. Therefore, you are hereby demanded to make payment of the Total Outstanding Amount Due within 7 (seven) days from date hereof. 5. In the alternative to paragraph 4 above, you are hereby demanded to make payment of at least 50% of the Total Outstanding Amount Due within 7 (seven) days from date hereof. Furthermore you are requested to contact our offices and make an acceptable payment arrangement for the remainder of the Total Outstanding Amount Due. 6. Payment should be made to: MACROBERT INCORPORATED TRUST ACCOUNT STANDARD BANK ACCOUNT NUMBER: 010424288 BRANCH CODE: 010045 ALWAYS QUOTE YOUR REFERENCE NUMBER: XXXXXXX 7. Our immediate instructions are that, should No Payment be received within 7 (seven) days hereof, to approach the Johannesburg Magistrates Court to issue a Summons against your name and to obtain Default Judgement. Your name will furthermore be listed at the necessary Credit Bureaus, i.e. "Blacklisted". 8. We trust the above action will not be necessary and look forward receiving your payment. Yours faithfully MACROBERT ATTORNEYS PER : J A ERASMUS Direct telephone numbers: 012 – 425 3612 or / 3618 / 3619 / 3626 / 3628 / 3630 / 3631 / 3633 / 3635 / 3637 / 3638 / 3639 / 3642/ 3643 / 3643 / 3644 / 3645 Direct fax number: 012 – 425 3657 Email address: [email protected]
 
+1 got this letter as well.......

After 15 months of hell with them, then 5 months of nothing, now they demand money.
Money for what????? A non existent service
 
I'm based in Pretoria, have a strong financial background and willing to help out in my area of expertise.

I sent an email to Hugo in Feb cancelling my account because I was fed up with the constant billing errors + excesdive debit orders and the fact they suspended my account due to their own financial mess.

I didn't receive any cancellation ref number and my device is not collected. Last I heard from Hugo he was sorting this out.
 
updated list
1. Madman88
2. JMRHOWES
3. Exacerbated
4. Rhuey46
5. PC Direct

My final demand ref is AN001400s so I take it there prob over 1500 - 2000 letter of demand s issued, if not more.
 
If their billing system worked, actually we'd be happy.

We're close to the Tokai tower so the service is good and at least 95% uptime.

Just double billing is shocking.
 
I have also recieved this demand, I'm really disgusted with the service from Neotel.
My demand ref is AN003352.

Please add me to the list
 
Whoa! over 3300 and counting.

1. Madman88
2. JMRHOWES
3. Exacerbated
4. Rhuey46
5. PC Direct
6. Intox
7. Obiekanobi
 
Problem with Neotel

I have managed to find the problem with my issue, Thankfully Neotel can provide you with all correspondence you made with them (calls etc.), ultimately implicating them in the issue.

They only cancelled my account the month after I called to concel, thefeby adding an extra billing month.

I think they need to add this line to the job specs for the account department: "Pays attention to detail", because if they had investigated this they would have realised the issue, instead they just sent all the payments they had not had to the lawyers and made the poor people (us) sort it out. :mad:
 
Update :
I contacted Hugo and he has done some investigation and they are knocking R500 off the amount for service credit.
Now I am pleased that Hugo is helping but after 15 months of hell and the over billing issue last year, the sub 50kbps for weeks at a time, this isn't going to cut it.
I am now trying to get all the correspondence I have had with Neotel and seeking legal advice.
 
Lets go one for one through this - haven't matched everyone here on spreashseet so going by nicknames only:

Starters
For those with queries regarding the final demand letter and disputing its finality, please get hold of me, every case is individual and for those i have received, we work through one by one.
If you terminate, the month termination notice applies, so by example, if you request termination during the month of October, you contract will be terminated in November, the one months notice applied.

Intox - If i'm matching your mail, then the credit is 598.00, and the difference is the termination fees due to reasoning. If there's more to this, get back to me.
Exacerbated - Could you mail me again on my mail add with this, i know we have had some technical challenges with Skynet, but shouldve been resolved by now, so i can re-request this pick up.
PCDirect - Don't recall any mail from you as yet
Rheuy46 - As above regarding termination

Hugo
 
I have managed to find the problem with my issue, Thankfully Neotel can provide you with all correspondence you made with them (calls etc.), ultimately implicating them in the issue.

They only cancelled my account the month after I called to concel, thefeby adding an extra billing month.

I think they need to add this line to the job specs for the account department: "Pays attention to detail", because if they had investigated this they would have realised the issue, instead they just sent all the payments they had not had to the lawyers and made the poor people (us) sort it out. :mad:

Same thing happend to me except they took two months to cancel my contract.
Add me to the list AN002831.
 
Lets go one for one through this - haven't matched everyone here on spreashseet so going by nicknames only:

Starters
For those with queries regarding the final demand letter and disputing its finality, please get hold of me, every case is individual and for those i have received, we work through one by one.
If you terminate, the month termination notice applies, so by example, if you request termination during the month of October, you contract will be terminated in November, the one months notice applied.


Rheuy46 - As above regarding termination

Hugo

I agree I needed to give 1 months notice, the thing is:

I called Neotel on 1 June (I have proof from your own cvall centre) to cancel service (that is 1 month, being June) I paid the bill for June (I have bank records). The problem comes in where Neotel ony cancelled the account on 6 July, that is Neotels fault not mine. I held up my end by giving 1 months notice. Furthermore I was told I would not have a penalty for cancelling because I moved house and received no Neotel service at my new address (which I tested and confirmed with the call centre), why is the amount on the final notice double?

My reference number is: AN001435
 
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So instead of Neotel just fixing their freaking service and customer care systems , they are now gonna go through every single "final demand notice" one by one (because everyone is going to appeal it) , only to realise they screwed up or sent these things out without following proper procedure or consultation [i.e. not sending people the required invoices/initial demands and/or contacting them properly informing them of the situation ].

Amazing i tell you, absolutely disgusting.

So how many resources and time is this gonna take?
 
Last edited:
Intox - If i'm matching your mail, then the credit is 598.00, and the difference is the termination fees due to reasoning. If there's more to this, get back to me.

Hugo

Thats Right and the reason for cancellation was bad service.
Not just bad service but Neotels inability to honor the minimum speeds as stipulated in the contract.
I wasted so much time trying to get my connection to work, between tech call outs and missed antenna installations which I took days off work to wait for the buggers and they don't even bother to show up.....
Having to take 3 speed tests and latency tests every day and mailing them to the Tech.

Then then cherry on top, last year when Neotel's billing failed and I was one of the poor suckers forking out between R1000-R1600 each month due to the over billing issue.
Hundreds of phone calls and tickets got me absolutely no wear.

At this stage I am so fed up with Neotel that I would rather fight this out to the end than pay anymore money to a company that put me through hell.

So Hugo in your honest opinion would you truly just give up and surrender if you were in our positions?

So if going to court is the only way to settle this then so be it.
 
Hugo, I've already replied and forwarded the account recon back to you.

1. I was constantly overbilled.

2. Your finance staff screwed up my account but then proceeded to suspend my phone and internet.

3. Now I still get billed over the suspension period and a surprise demand letter from your attorney.

I don't care about the 1 month cancellation terms, I'm not paying for any services not rendered. Its that plain and simple.
 
So called "outstanding" Neotel amounts

I have also received a final letter of demand a week ago.
I cancelled my contract with Neotel in March 2009!!! due to non-performance by Neotel - a bigger bunch of ****ers I have never come across before in my life:mad:.
I have all necessary emails and payments proving that Neotel accepted my cancellation and that no amounts are owed by me.
So, Neotel and your lawyers......BRING IT ON - I am just itching to be taken to court and for you to blacklist me with credit bureaus.
Just be aware of one small issue.....summonsing me and blacklisting me with credit bureaus as a result of your incompetence is going to cost you guys R Millions (yes, read my lips, M I L L I O N S).
Who needs the lotto when you can make muchos greenbacks this way:D.
 
I have posted something along the line of this and suddenly my account doesn't exist nor my original post. Could someone tell me how I would be able to tell whether I was banned? No emails to that effect, and I didn't see a warning anywhere.

So I also got a final demand notice, very similar to the ones I've seen posted. The thing is, I never even received my modem, no responses to my queries to customer care.
They want R468.99 paid in. I wanted the modem in December 2008, never received it, responded to the bills to that effect, posted it on a complaints website, thought the matter resolved when I thought I sorted it out with a Collector working at Neotel.

I spoke to the lawyers, and after looking into it several times when I emphasised that I will not be paying for something I never received, they put the matter in "dispute" status
 
I just got a final demand text for an outstanding balance of R1 826.60. I cancelled last year and handed back the device. Please add me to the list
 
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