Data Usage - It is currenlty measured and set from 00H00 on the 1st of the month to 23H59 on the last day of the month. Eg: November 1 to November 30. It isn't calculated according to billing run dates.
Good to know from our side. At least now this question is no longer in the gray area. I run a smoothwall between the device and my network. Cant keep old month stats but will install a util to help with that. Will keenly watch the end of this month to see what happens.
Gary - your ticket was closed on the 19/08, for what reason i'm not sure. I do have the agents details that closed it and i will follow up why this was the case. If you would like me to re-establish a new ticket i will, but let me explain the coverage map here.
Just re-open that ticket. The problem has not been magically solved.
That call should never have been closed and in followup calls I had asked for it to be re-opened. But appears I was just lied to to get me off the line.
You cannot close the call just because a tech confirms that yes I now have no more signal.
I have seen that it is indeed not as accurate as what we all like to believe. Every area directly around the tower was marked and shown correct, however they have taken assumption spots just outside of the official singal area and said sure, with line of sight (based at 20m height) these spots will have coverage. However, it seems they forgot to consider things like weather, current users online, interference and so forth. I am working with IT to review and redesign the coverage map platform.
My situation
Up untill that call was logged , I had a FULL GREEN signal with no external antennae. Solid downloads no disconnects.
Saturday before that call, there was a 2 hour downtime. After the downtime, I had no signal to red signal. Someone changed their antennae direction on the towers. Despite this noone from your side has even admitted that work even took place.
I then borrowed an antennae from a friend and managed to get a green signal. Spent 2 months begging and pleading to get an antennae from AJ.
Since then my reception with an external antennae and many hours on the roof to get the optimal setup I have been experiencing a gradual but steady decline. Now currently getting a orange/red signal with constant disconnects and anywhere from a 10KBPS to 60KBPS spikes with an average of 30KBPS. This is unacceptable taking into effect what I actually started with. Just because of the disconnects the service is totally unusable for what I wanted it for. Never mind that at times it cannot even maintain 10KBPS.
I actually have to maintain a Iburst account just to do what I wanted to do with Neotel because of the disconnects. All that neotel is usefull for is downloads ( with a download manager, even then I get corrupted downloads ) and webbrowsing. No Gaming / No Standbywork from Home / Nothing that needs large transfers of data.
It is not my problem that your planners do not understand anything about creating coverage maps or that you may be loading towers more than what you intended. What I would like to know is what you are doing to fix the situation eg new towers in my area etc. This was info that AJ promised me and never delivered on. I do not want to cancel, but if you guys want to cancel then we can discuss penalties.
... now that my division has launched and is official, we've taken ownership of all online forums under our wing. Thus, ensuring that every query is responded and addressed. My team consists of Mpho (Specialist), Mbongeni (Specialist starting month end) and myself Hugo (manager).
Be assured that if you post on here, you will be attended and addressed.
We still finding ground and so within the month every thread will have been actioned.
Good to know.
From my side , unless I start seeing an improvement I will continue to slate Neotel in every possible way at every opertuinity on every public media where I see an announcement from them. I also intend following the ICASA and other routes stating bad and possiblly criminal business practices.
