Dear Neotel,
I'd like to start this post by saying you have the worst customer support I have ever experienced. I feel like I'm constantly being lied to and ripped off. Let me explain.
When I first joined Neotel I was overbilled by R400, I had terrible internet usage for the first two months and was still billed for it. I probably phoned the call center about 20 times and mailed [email protected] (which by the way is the biggest joke, not once have I received a reply) about 10 times. I finally got really annoyed and posted on this site and suddenly I got all this support. I was also double billed in the beginning, so for example if I paid at the end of April it was for the whole of April that I just used they explained to me, and for May as well. So technically I was now paying each month for the month to come.
So then I was fine for a few months, but then I decided that I'd like to just go and work in Thailand for a few months (hey what the heck?) so at the end of August I gave my one months notice, I paid at the beginning of September for September (as I was paying in advance now according to them) so I thought all was cool and dandy.
Half way through September I suddenly get another invoice, I thought this is strange so I phone Neotel about 4 times to clear certain things up (each time I receive an unconvincing answer as to why I owe another months payment as I was paying in advance), but what I always made sure of is that my ACCOUNT WAS cancelled and each time I was assured that it was. I have received an invoice each month since then and now I owe over 2k, and if this goes on I'll owe about 5k when I get back and my account is supposed to be cancelled??? (I've emptied my bank account so I can't be debited incorrectly into another account of mine)
Now I'm sitting in Thailand, I can't call the toll free number (can't call it internationally) and [email protected] won't answer any of my queries. I even sent Muzi at Neotel a mail and he won't answer me either, he helped me clear about my previous problems that I had in the middle of the year.
So now hopefully I'll get a response, as this seems to be the only place Neotel does answer. Funny how when they think I'm going to scare off new clients they suddenly react???
So Neotel if you do decide to one day get back to me my account number is R000095392
And when I decide to come back in February, I won't be using you again, even though it would be more convenient for me to do so.
Regards,
Michael
I'd like to start this post by saying you have the worst customer support I have ever experienced. I feel like I'm constantly being lied to and ripped off. Let me explain.
When I first joined Neotel I was overbilled by R400, I had terrible internet usage for the first two months and was still billed for it. I probably phoned the call center about 20 times and mailed [email protected] (which by the way is the biggest joke, not once have I received a reply) about 10 times. I finally got really annoyed and posted on this site and suddenly I got all this support. I was also double billed in the beginning, so for example if I paid at the end of April it was for the whole of April that I just used they explained to me, and for May as well. So technically I was now paying each month for the month to come.
So then I was fine for a few months, but then I decided that I'd like to just go and work in Thailand for a few months (hey what the heck?) so at the end of August I gave my one months notice, I paid at the beginning of September for September (as I was paying in advance now according to them) so I thought all was cool and dandy.
Half way through September I suddenly get another invoice, I thought this is strange so I phone Neotel about 4 times to clear certain things up (each time I receive an unconvincing answer as to why I owe another months payment as I was paying in advance), but what I always made sure of is that my ACCOUNT WAS cancelled and each time I was assured that it was. I have received an invoice each month since then and now I owe over 2k, and if this goes on I'll owe about 5k when I get back and my account is supposed to be cancelled??? (I've emptied my bank account so I can't be debited incorrectly into another account of mine)
Now I'm sitting in Thailand, I can't call the toll free number (can't call it internationally) and [email protected] won't answer any of my queries. I even sent Muzi at Neotel a mail and he won't answer me either, he helped me clear about my previous problems that I had in the middle of the year.
So now hopefully I'll get a response, as this seems to be the only place Neotel does answer. Funny how when they think I'm going to scare off new clients they suddenly react???
So Neotel if you do decide to one day get back to me my account number is R000095392
And when I decide to come back in February, I won't be using you again, even though it would be more convenient for me to do so.
Regards,
Michael
