Neotel network speed degradation update

Well... Lesedi did seem genuinely interested in helping me out. I am sending her an email with my spreadsheets (they can not access the internet from their PCs) and about 15-20 screen shots from speedtest.neotel.co.za from the last three weeks or so...

She is trying to light a fire under the asses of some techies...

I am not holding my breath
 
I had an argument with one of the techies there that my speed was 380kbps and he had the cheek to tell me that flex's minimum is 350 and i was in range. Then i added that im using R3000 of signal boosting equipment and he oh so quickly backed down.
 
ushir said:
I had an argument with one of the techies there that my speed was 380kbps and he had the cheek to tell me that flex's minimum is 350 and i was in range. Then i added that im using R3000 of signal boosting equipment and he oh so quickly backed down.
Click to expand...

hehehe :D
 
ShadowsLight said:
Still on the line with Lesedi...

I think I have managed to convince her that a Unit swap out will not solve my problem.

She is convinced that there is no port shaping of any kind on NeoConnect Prime Unlimited accounts, but I think there is.

I am now trying to convince her that I am technically savvy enough (I knew that MCSE was good for something) to talk to the Second Tier Support guys.
Click to expand...


Well... Lesedi actually called me back this morning.

She took my email to the 2nd Tier Support guys and they, according to her, "reset my password, and then reset it back to what it was originally".

Sounds like complete rubbish. More like "Damn, he noticed the port shaping? I guess we will have to turn it off".

I am going home now to reset my connection and have a look at the speed. Wish me luck.
 
Well... the "Password reset" did sweet **** all.

Not that I expected it to... I was hoping they had removed the shaping from my connection, at least for the weekend (so I could catch up on some downloading).


It looks like I will have to go back to Telkom and give Axxess a shot
 
Last edited:
NeoFail, Together, We SUCK!

ShadowsLight said:
I have started the process of cancelling NeoTel and going (tail between my legs) back to Telkom.

urgh...
Click to expand...

I wish I had that option! 30 days after numerous emails and NeoFail once again sent me an email saying that someone will call me back regarding my problem.
I want to scream at someone, just too bad they don't answer their phones in time.
 
They managed to fix something...was only getting 1 kB/s the other day and now...

Incoming Outgoing
======== ========
Current Transfer Rate 194 KB/s 3.75 KB/s
Average Transfer Rate 124 KB/s 8.12 KB/s
Maximum Transfer Rate 211 KB/s 60.4 KB/s
 
its a pity. the technology is sound. i really hope they will make it work better soon.
 
Well... from 23:00 last night to 3:00 this morning I was rocking the download rate. Even through to 11:00 this morning everything was kinda fine.

Then my computer froze (this has only happened since I have gone over to NeoTel; I suspect it is when the tower routes my connection to a different tower... the handover craps out and the modem stops responding). Now my download rate is back in the toilet.

I can not wait to go back to Telkom (words I NEVER thought I would EVER say/type/think/consider thinking...) Well done NeoTel, you have done the impossible...
 
ushir said:
Got my telkom line installed last week - its actually fantastic now and getting alot cheaper! I really do love adsl now =)
Click to expand...

Getting my ADSL line next this week:D There is honestly no compelling reason to stay with neotel now
 
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