Neotel - no connectivity

Neotel - what connectivity

Have had no connectivity for 3 days, call center operators do not bother to log a call - simply say they have a system problem. I probably could have guessed that myself. Also when I request a manager / supervisor to return my call no-one bothers. All becoming "telkomesque" to me.
 
Bellville

@ Neotel Rep: Browsing in Vredekloof Cpt is working perfectly now. First time in 3 weeks. I presume you did something to the Bellville tower.

Ping statistics for 196.25.1.1:
Packets: Sent = 16410, Received = 16309, Lost = 101 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 108ms, Maximum = 3852ms, Average = 476ms
 
thwait said:
Have had no connectivity for 3 days, call center operators do not bother to log a call - simply say they have a system problem. I probably could have guessed that myself. Also when I request a manager / supervisor to return my call no-one bothers. All becoming "telkomesque" to me.
Click to expand...

They did the same thing to me initially. I was given the run-around. It turns out it wasn't a network issue but something specific to my device - I have another Neotel device in my house and that one was working without any problems.

I don't know why the Call Centre is lazy to log the trouble tickets - since they don't bother calling you back or responding to them. It's not like they have to do anything with the call after it's been logged.

B.
 
it took them over 48 hours to reconnect a service they deactivated by mistake....oh and about 15 phone calls and 6 hours of speaking to utter clueless @%#@#%#$%$%.
 
@ili, my experience was as follows (got Neoconnect Prime last month)

-Ordered the service online Monday 2nd March
-Got a call back the next day saying my credit check and application was successful and that i could expect my device delivered within 3-5 working days from the 3rd of March (the guy said Thursday, Friday, or latest the next week Monday)
-Thursday i tried checking on the delivery, and what happened to the 48 hours deliver that was advertised... they couldnt tell me when i could expect the device
-After many more phone calls up until the next week Tuesday i was assured i would get the device that Thursday (12th of March)
-Got the device 12 March (i.e. in 7 working days)

Kinda long considering a the distance between Jhb and Pta, but ja hope it helps ;)
 
Last edited:
i also can't believe that there is only one tel number on the simplyneotel site! And no one answers it!!! for a whole working day! WTF???
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X