Neotel Prime Speed Report

Yes, we're still trolling...

We can't necessarily fix everyone's concerns here, but we need to identify issues properly in order to address them:

  • Consistently poor speeds in various locations: Likely to be a device (or computer/driver) problem. Call our contact centre to assist.
  • Poor speeds in a specific location at all times: A local coverage problem cannot be discounted. There's no quick fix, but feedback will certainly help us improve matters (GPS co-ordinates / address + a few well-spaced speedtest results). Send a PM if you don't want to post publically.
  • Poor speeds at some times: Obviously, most likely to be traffic-related. We monitor load on all sites, and use this information for future planning, but there will always be peaks and troughs.
  • No throughput, but connection doesn't drop: This has been reported, and discussed in some other threads. We are actively investigating, and welcome inputs, but have not identified a network problem - could be drivers / operating system.

We use optical fibre backhaul on our basestations (no contention between basestation and core network), and keep track of peering and transit performance to keep ahead of demand, but let us know if you experience specific performance problems that you think are network- or device-related.
 
Good to see you are still here.

The problem most of us seems to have is that download speeds used to be excellent after opening our ports (around 100-150 kB/s). But for the last 2 weeks we get around 20-25kB/s. It looks like this is happening in different areas, thats why throttling springs to mind.

If you can assure us that this is not the case we can start troubleshooting. No use in us trying to identify a problem if the reason is known to Neotel.
 
Last edited:
Yay I'm glad to see you are still here Neotel! It is great to see a company taking an interest in what customers have to say. Makes a refreshing change from Telkom.
 
Neotel said:
Yes, we're still trolling...

We can't necessarily fix everyone's concerns here, but we need to identify issues properly in order to address them:

  • Consistently poor speeds in various locations: Likely to be a device (or computer/driver) problem. Call our contact centre to assist.
  • Poor speeds in a specific location at all times: A local coverage problem cannot be discounted. There's no quick fix, but feedback will certainly help us improve matters (GPS co-ordinates / address + a few well-spaced speedtest results). Send a PM if you don't want to post publically.
  • Poor speeds at some times: Obviously, most likely to be traffic-related. We monitor load on all sites, and use this information for future planning, but there will always be peaks and troughs.
  • No throughput, but connection doesn't drop: This has been reported, and discussed in some other threads. We are actively investigating, and welcome inputs, but have not identified a network problem - could be drivers / operating system.

We use optical fibre backhaul on our basestations (no contention between basestation and core network), and keep track of peering and transit performance to keep ahead of demand, but let us know if you experience specific performance problems that you think are network- or device-related.
Click to expand...

While I am glad you are still around, I have to be perfectly honest, your response time is absolutely abysmal. Weeks and almost months between posts is a little pointless to say the least. Especially considering there have been a number of posts specifically directed @neotel. I understand you may not have the answer to every query, but you need to at least tell the guys you are looking into it. Responding once every couple weeks is not acceptable.
I hope you will take this as constructive criticism. You need to be a more active poster on these forums.
 
Any of you notice that Neotel rep posted pretty much everywhere except the "eth device here soon?" thread? ...not a good sign.
 
porchrat said:
Any of you notice that Neotel rep posted pretty much everywhere except the "eth device here soon?" thread? ...not a good sign.
Click to expand...

I was hoping that he would post in that thread too.

In checking his profile, I noticed his last activity was always up to date.
 
Neotel Connect Coverage : Excellent (3 bars)
Package: Prime Unlimited
Area: Johannesburg South, Rivonia/Woodmead/Sunninghill
Report taken from :http://speedtest.neotel.co.za

Time Taken : 11 October 2008 at 18:10
Download Speed: 557 kbps (69.6 KB/sec transfer rate)
Upload Speed: 38 kbps (4.8 KB/sec transfer rate)

Time Taken : 11 October 2008 at 18:11
Download Speed: 946 kbps (118.3 KB/sec transfer rate)
Upload Speed: 52 kbps (6.5 KB/sec transfer rate)

Time Taken : 11 October 2008 at 18:13
Download Speed: 669 kbps (83.6 KB/sec transfer rate)
Upload Speed: 50 kbps (6.3 KB/sec transfer rate)


Come on Neotel...how about some consistently?!?!?!?!
 
Neotel Connect Coverage : Excellent (3 bars)
Package: Prime 2.5G
Area: Somerset West, Opposit Somerset House Primary
Neotel Test

Last Result:
Download Speed: 783 kbps (97.9 KB/sec transfer rate)
Upload Speed: 88 kbps (11 KB/sec transfer rate)

2 min interval

Last Result:
Download Speed: 766 kbps (95.8 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)


Download is fine, but ipload is sucky. Hope it improves.
 
rtzouves said:
Responding once every couple weeks is not acceptable. I hope you will take this as constructive criticism. You need to be a more active poster on these forums.
Click to expand...

i'm sure that the neotel rep has a real job which doesn't include sitting on these forums all day. i also think that the reason there's no comment on the ethernet device is that Neotel are not yet ready to make a publiv announcement, and one can't expect neotel rep to reply to every rumour that these forums produce.

i for one am happy that there is a neotel presence here and i'm sure that if there's any real issues, he will address them.

-r
 
racer said:
i'm sure that the neotel rep has a real job which doesn't include sitting on these forums all day. i also think that the reason there's no comment on the ethernet device is that Neotel are not yet ready to make a publiv announcement, and one can't expect neotel rep to reply to every rumour that these forums produce.

i for one am happy that there is a neotel presence here and i'm sure that if there's any real issues, he will address them.

-r
Click to expand...

Thats fine, I don't expect him to spend every day and night on the forum, however as the official neotel rep and considering the major contributions the forum can make to the consumer experience as a whole, I do expect to see posts from him at least weekly. Especially with regards to perfectly valid questions specifically directed at him. The gap I pointed out above was my main concern as during this period there were a number of users asking the rep very valid questions and not receiving a response, in fact, we were all discussing how scarce the rep was and whether neotel was in fact still trolling the forumns.

With regards to your statement on the reason for the rep not responding to queries (note: queries and not rumours) on the ethernet devices, i believe a simple "we don't know yet" would have been nice. At least then we would be able to tell that the questions were at least read.

I too am very happy the have a presence here, but i would also like to be reasured by them once in a while that they are still here and they still care. Being silent, whether completely or just on certain issues, gives the impression that they either did not read a post or just don't care.
 
Download speed: 1112 kb/s
Upload speed: 51 kb/s
Ping: 421 ms

I was getting 160k/s off rapidshare earlier :D
 
=S

I was thinking of getting NeoConnect before I saw this thread...400+ ms latency to a server in Jhb is very bad and upload speeds are pathetic. Downloads aren't good either, but if I could get 250kB/s down it would be ok...

Other factors play to big a roll so NeoConnect isn't an option really :(
 
Method said:
=S

I was thinking of getting NeoConnect before I saw this thread...400+ ms latency to a server in Jhb is very bad and upload speeds are pathetic. Downloads aren't good either, but if I could get 250kB/s down it would be ok...

Other factors play to big a roll so NeoConnect isn't an option really :(
Click to expand...

wait for RevA. The upload speeds should be a lot faster and the pings lower and you will be able to choose data only bundles.
 
dts said:
wait for RevA. The upload speeds should be a lot faster and the pings lower and you will be able to choose data only bundles.
Click to expand...

Where the heck are these rumours coming from? If Neotel hasn't said anything then I will believe it when I see it.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X