NEOTEL REP please Help

C

catruter

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Location
Roodepoort, West Rand
HELLO

you are the only one that could help me.

I have had neotel since July of 2008, from the start I had problems with download speeds and disconnection's until neotel came and put a external aerial in for me. From then on my download speeds were great and I had almost no disconnection's. I was on tower P132 and my RSSI 72, I was downloading at about 17kbs.

Then at the start of this year around February march, my speeds dropped badly to around 1kbs to 2kbs a RSSI 97, I contacted neotel and they advised me to get on my roof and to adjust my external aerial because there could be a new tower in my area that my number had been assigned to. So I did as they advised and ended up turning my external aerial 180 degrees, I picked up a tower P356 and my RSSI 74 I was downloading at 17kbs to 19kbs, great my connection was fixed and I was happy.

Now this month November I was in hospital ICU for a week, when I was taken to hospital on the 31 of October my connection was great, my wife says that the connection was great the whole time I was in hospital as well, but the days before I came out of hospital the connection started giving problems, disconnecting the whole time, on the 5th of November when I got home from hospital the connection was stuffed. It had moved to P344 RSSI 96 downloading 1kbs to 3kbs. I contacted neotel the first of many times and was told that if I was not happy with the speed I could cancel my contract, I was not happy with the response I was getting from neotel so I kept on trying to phone to find out what was the problem. Another rep said that I must try adjusting my external aerial again because the other towers were over loaded with customers. So I tried that, I turned my aerial 360 degrees picking up many towers but none with an RSSI below 87, the towers I picked up were
P132 RSSI 94
P268 RSSI 87
P356 RSSI 97
P344 RSSI 98
So I ended up aiming at the best I could get tower P268 RSSI 87, and got off the roof. But as soon as I connect to the Internet it jumped to tower P344 but now with a RSSI 85, and I can only download at 1kbs to a very max of 4kbs, and it disconnects a lot or just goes flat to a download speed of 0.42kbs to 0.68kbs.

This is just not working. I cant understand this because through most of my time with neotel I have not had a problem and I have had good download speeds, a RSSI always in the 70's except for a few problems as I have explained which were easily fixed. Now I cant get a good RSSi I cant download at full speeds and I keep on disconnecting. I really need some help with this, because the call center is just not interested in helping me. I don't want to cancel my contract but if this continues and I cant get it fixed I will have no other choice but to cancel and look for another option.

So can you help? Please!!!!

Thank you neotel light unlimited
 
Oh my... I have been begging Neotel since they started their service to give me coverage, but I think if they had to have coverage in my area now, I would not take it. I cannot afford that sort of performance when I need to work.
 
Update

Catruter

Have mailed you update progress, and will still feed rest through as i receive it...

Hugo
 
Roll Out

I have requested the latest roll out list, since they not in office today, i should only get this tomorrow.
So i'll post info here then

Hugo
 
Neotel said:
I have requested the latest roll out list, since they not in office today, i should only get this tomorrow.
So i'll post info here then

Hugo
Click to expand...

Will we be able to get a weekly/monthly update?

How about suggesting possible sites?
 
Morning

Sure, if you want to submit suggested sites, send the mail to me.
I will always pass on the requests to networks.

The roll out list i believe has the schedule for the following 6 months.
Will only be able to confirm this when i get the mail form them.
But i will post it here with planned roll out sites continously
 
I am having a different issue. My connection randomly dies and when it reconnects I get errors like "PPP transport terminated" followed by an "access denied error".

On top of that, I have been having horrible download speeds ( never had higher than about 20KB/sec).

How cool is it that we have to rely on third-party applications just to keep our connections a little stable? ( Im talking about neoping )

I have phoned helpdesk 16 times in the last 2 hours and I am on hold nearly forever, and when I get though, literally, someone picks up,says nothing ( I can hear voices in the background when they pick up) , and puts the phone down in my ear, 16 times!!!!!

I am running neoconnect uncapped

PPPLLLEEEAAASSSEE neotel.......INFORM ME WHY THE HELL I SHOULD NOT TAKE MY BUSINESS ELSEWHERE!!!!!!
 
WRONG REPORT

Neotel said:
Catruter

Have mailed you update progress, and will still feed rest through as i receive it...

Hugo
Click to expand...

YOU HAVE SENT ME A PROGRESS REPORT FOR CAPE TOWN,:confused:I LIVE IN JOHANNESBURG (SOUTH):confused: I AM NOT EVEN MENTIONED IN THE EMAIL, BUT I CAN SAY ONE THING THE EMAIL(8MB BIG) MAKES FOR VERY INTERESTING READING ABOUT NEOTEL
 
Mail

Osiris - mail me at [email protected]
Include your username here, and what you mentioned below, as well as your acc# or neotel #.

Will address it.

Catruter - apologies, think the quick type on mail included you on the wrong mail, so ignore it for now.

Will mail you from external.

Hugo
 
No need.....I just got off the phone with helpdesk.

apparently my area is heavily congested and they are busy upgrading\building base stations here ( and they said it will be going on for a long time ), so I am stuck with this problem.

Though while this problem is going on, they gave me 2 options:

1) I stay with Neotel and they dont bill be for the internet I dont use ( We'll have to see about that when the statements arrive )

2) I can terminate my subscription at no cost

Sorry if I am typing a bit slow.........Im busy popping the champagne!
 
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