netcash.co.za website problems

[Tjoker]

Good day guys

The lady that works with our debtors, do all our batches on netcash.co.za. Lately the website service has degraded to a point where pages aren't loading or the page stalls while she is busy processing.

She has been working overtime because of the website issues.

Is there anyone else experiencing this?

I have contacted [email protected] and they are looking into it.

here are the ping and tracert logs from yesterday at 16h30

I'm no expert at this, but doesn't the following look erratic?

Am i correct in assuming this is a local hosted site?

Tracing route to www.netcash.co.za [41.0.18.194]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 5 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 6 ms 6 ms 12 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 7 ms 6 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 63 ms 48 ms 29 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
6 29 ms 31 ms 66 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 32 ms 70 ms 41 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 31 ms 28 ms 38 ms tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
9 33 ms 62 ms 29 ms static161-129.netactive.co.za [196.22.161.129]
10 71 ms 47 ms 38 ms 10.117.3.1
11 * 304 ms 51 ms 41.0.2.36
12 166 ms 38 ms 31 ms 41.0.9.122
13 37 ms 36 ms 41 ms ptr.netcashtms.co.za [41.0.18.194]

Trace complete.

Tracing route to www.netcash.co.za [41.0.18.194]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 7 ms 36 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 6 ms 6 ms 7 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 6 ms 6 ms 7 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 31 ms 31 ms 30 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
6 29 ms 31 ms 31 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 31 ms 29 ms 31 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 31 ms 30 ms 29 ms tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
9 31 ms 31 ms 28 ms static161-129.netactive.co.za [196.22.161.129]
10 51 ms 29 ms 29 ms 10.117.3.1
11 112 ms 153 ms 207 ms 41.0.2.36
12 54 ms 131 ms 40 ms 41.0.9.122
13 43 ms 47 ms * ptr.netcashtms.co.za [41.0.18.194]
14 29 ms 30 ms 30 ms ptr.netcashtms.co.za [41.0.18.194]

Trace complete.

Note : Tested with MWEB uncapped and Afrihost backup account

 

[MWEBHelp]

Good day guys

The lady that works with our debtors, do all our batches on netcash.co.za. Lately the website service has degraded to a point where pages aren't loading or the page stalls while she is busy processing.

She has been working overtime because of the website issues.

Is there anyone else experiencing this?

I have contacted [email protected] and they are looking into it.

here are the ping and tracert logs from yesterday at 16h30

I'm no expert at this, but doesn't the following look erratic?

Am i correct in assuming this is a local hosted site?

Tracing route to www.netcash.co.za [41.0.18.194]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 5 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 6 ms 6 ms 12 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 7 ms 6 ms 10 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 63 ms 48 ms 29 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
6 29 ms 31 ms 66 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 32 ms 70 ms 41 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 31 ms 28 ms 38 ms tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
9 33 ms 62 ms 29 ms static161-129.netactive.co.za [196.22.161.129]
10 71 ms 47 ms 38 ms 10.117.3.1
11 * 304 ms 51 ms 41.0.2.36
12 166 ms 38 ms 31 ms 41.0.9.122
13 37 ms 36 ms 41 ms ptr.netcashtms.co.za [41.0.18.194]

Trace complete.

Tracing route to www.netcash.co.za [41.0.18.194]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 7 ms 36 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 6 ms 6 ms 7 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 6 ms 6 ms 7 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 31 ms 31 ms 30 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
6 29 ms 31 ms 31 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 31 ms 29 ms 31 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 31 ms 30 ms 29 ms tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
9 31 ms 31 ms 28 ms static161-129.netactive.co.za [196.22.161.129]
10 51 ms 29 ms 29 ms 10.117.3.1
11 112 ms 153 ms 207 ms 41.0.2.36
12 54 ms 131 ms 40 ms 41.0.9.122
13 43 ms 47 ms * ptr.netcashtms.co.za [41.0.18.194]
14 29 ms 30 ms 30 ms ptr.netcashtms.co.za [41.0.18.194]

Trace complete.

Note : Tested with MWEB uncapped and Afrihost backup account

Good Morning Tjoker

The tracers you have provided seem fine. May I enable monitoring on your account to provide us a clear picture of how the different traffic is being impacted on your connection.