Netflix error - Any help appreciated

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Bikerbob

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Hi all.

Having an issue with Netflix on my ematic and on my Hisense TV apps. As per attached photos. I can watch it from my pc via the browser and the Netflix app

I have tried all suggestions from Google.

IMG_20240317_074715.jpg
 

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Bikerbob said:
Hi all.

Having an issue with Netflix on my ematic and on my Hisense TV apps. As per attached photos. I can watch it from my pc via the browser and the Netflix app

I have tried all suggestions from Google.

View attachment 1677213
Click to expand...
I've been having this same Netflix issue with Xiaomi 4k stick for a while now. I switch the wifi off on the stick, wait a few seconds then switch it back on again then log in to Netflix and it works.

I only experience this with Netflix, all apps have no problem
 
Ivan Leon said:
Try going into the Netflix app settings on your Ematic & clearing the cache - then also checking for any system & app updates for it that may be pending - that could resolve your issue for you.
Click to expand...
I tried clearing the cache and data. I also uninstalled all updates and the reinstalled them. Still no luck.

I also tried removing the ethernet cable and connecting via wifi and still no luck.
 
I also tried the reset Netflix option on the more details screen, but still no luck.
 
I'm also having this issue and it's only on the smart tv's at home. Netflix works fine on all the laptop and pc's at home. Also worth noting is that on the smart tv's, twitch also doesn't connect whereas DSTV streaming does still work
 
I got the same error. Setuped my cellphone’s hotspot, I could login. Turning it off, netflix crashed again.
 

Netflix Error NW-2-5​

This error happens when a network issue stops your device from reaching Netflix.
To fix the problem:

Check your internet connection
Check if your network can play Netflix
Restart your home network
Restart your device
Improve your Wi-Fi signal
Restore your default connection settings

If the steps above didn't work, follow the steps for your device.

Netflix Error NW-2-5

Fix Netflix connectivity issues on your TV or streaming device caused by network timeout or home network problems. Error:Netflix has encountered an error. Retrying in [X] seconds.'
help.netflix.com help.netflix.com
 
Also, this may have an impact on connectivity as well...

Massive Internet outage in SA

Massive Internet outage in SA Thousands of South African Internet users are reporting issues with accessing numerous online services on Thursday, 14 March 2024. The South African portal of outage tracking website Downdetector showed a big spike in reports of issues on websites, apps, and...
mybroadband.co.za mybroadband.co.za
 
Ivan Leon said:
Also, this may have an impact on connectivity as well...

Massive Internet outage in SA

Massive Internet outage in SA Thousands of South African Internet users are reporting issues with accessing numerous online services on Thursday, 14 March 2024. The South African portal of outage tracking website Downdetector showed a big spike in reports of issues on websites, apps, and...
mybroadband.co.za mybroadband.co.za
Click to expand...
I thought the same, but wasn't sure as to works on pc
 
Ivan Leon said:

Netflix Error NW-2-5​

This error happens when a network issue stops your device from reaching Netflix.
To fix the problem:

Check your internet connection
Check if your network can play Netflix
Restart your home network
Restart your device
Improve your Wi-Fi signal
Restore your default connection settings

If the steps above didn't work, follow the steps for your device.

Netflix Error NW-2-5

Fix Netflix connectivity issues on your TV or streaming device caused by network timeout or home network problems. Error:Netflix has encountered an error. Retrying in [X] seconds.'
help.netflix.com help.netflix.com
Click to expand...
Tried all of this before and still having an issue
 
Hmm, a couple of weeks ago my Netflix on my LG TV was not working properly. After poking around, turns out an LG software update had somehow changed the TV's region. Once I set it back to ZA, everything worked again.

So, I would suggest you do a Reset to Factory/Defaults on the TV itself, and then see what happens.
 
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