Never getting full line speed

[Sastri_Munsamy]

Hi, I've had my line with you since 2018 and I don't think I've ever gotten full line speed in this time. I tried logging a ticket for this in the past but eventually just lived with it. Please can you help me finally resolve this?

Here's a link to my speedtest connected via Ethernet to the router that was issued to me: https://www.speedtest.net/result/17410844685
I seem to max in the 60Mbps region but I'm on a 250/250 line

Edit: adding some of my previous speedtests over the last few years

 

[cavedog]

Looks like router or network cable issue.

94Mbps max. I suggest you start troubleshooting there.

 

[longboy]

Who's your ISP/FNO?

What speeds do you get on WiFi?

Did you try connecting directly with a RJ-45 cable?

Is anybody else using the connection?

Is Sastri a girl/boy name?

 

[WAslayer]

First, stop testing your line speed over WiFi.. do a test over ethernet..

 

[Xtm]

Try peak off peak time. Seems FNO line congested related.

 

[Sastri_Munsamy]

Looks like router or network cable issue.

94Mbps max. I suggest you start troubleshooting there.

Thanks, I’ll try changing the cable to see if that helps. Maybe I’ll buy a new router because I’ve currently got the Archer C20

 

[Sastri_Munsamy]

Who's your ISP/FNO?

What speeds do you get on WiFi?

Did you try connecting directly with a RJ-45 cable?

Is anybody else using the connection?

Is Sastri a girl/boy name?

I’m with CISP/Metro Fibre

The link I posted is via Ethernet and the pictures are tests over WiFi from the past 2 years.

I’m the only one using it. Sometimes even Teams calls drop quality even though there is no other activity on my network

My pronouns are apple/banana

 

[Sastri_Munsamy]

First, stop testing your line speed over WiFi.. do a test over ethernet..

I included both the Ethernet (link) and WiFi (images). I know WiFi will be slower but should it be this slow?

 

[Sastri_Munsamy]

Try peak off peak time. Seems FNO line congested related.

I can understand it being congested but my issue has been fairly consistent for a number of years now regardless of the time of day

 

[longboy]

I’m with CISP/Metro Fibre

The link I posted is via Ethernet and the pictures are tests over WiFi from the past 2 years.

I’m the only one using it. Sometimes even Teams calls drop quality even though there is no other activity on my network

My pronouns are apple/banana

Drop a pm to @CoolEscalator

 

[Sastri_Munsamy]

Drop a pm to @CoolEscalator

Thanks I’ll do that

 

[Ϲhristopher]

Thanks, I’ll try changing the cable to see if that helps. Maybe I’ll buy a new router because I’ve currently got the Archer C20

100Mb/s Ethernet ports...?

 

[Sastri_Munsamy]

100Mb/s Ethernet ports...?
View attachment 1798694

Good call! Thank you. After reading this, I thought that this is valid but then I should be getting atleast 100Mbps.

I dug around my router settings and somehow I had bandwidth control enabled and set to 60Mb download Speedtests are now around 90Mbps

So I guess I’m buying a new router. Need to do some research and see what’s out there. I’ve had this router since 2018

 

[Bob_James]

Good call! Thank you. After reading this, I thought that this is valid but then I should be getting atleast 100Mbps.

I dug around my router settings and somehow I had bandwidth control enabled and set to 60Mb download Speedtests are now around 90Mbps

So I guess I’m buying a new router. Need to do some research and see what’s out there. I’ve had this router since 2018

CISP should be able to upgrade your router for you. I got one too when I upgraded my line speeds.

Just log a ticket with them and ask for a new router. Might just have to pay delivery or something

 

[Sastri_Munsamy]

CISP should be able to upgrade your router for you. I got one too when I upgraded my line speeds.

Just log a ticket with them and ask for a new router. Might just have to pay delivery or something

Never thought they’d do that. I’ll log a ticket, thanks

 

[NorthPole]

The Cudy WR1300 works lekker (can do WRT), I got a AX23, going for roughly R1400 most days, works great.

 

[PBCool]

Never thought they’d do that. I’ll log a ticket, thanks

Hi yes please log a ticket, let us know if you have any issues.

 

[Sastri_Munsamy]

Hi yes please log a ticket, let us know if you have any issues.

Thanks, I logged a ticket. Support called me this morning and confirmed that I can pick up a replacement from Rosebank. Amazing customer support on a Sunday!

 

[longboy]

Thanks, I logged a ticket. Support called me this morning and confirmed that I can pick up a replacement from Rosebank. Amazing customer support on a Sunday!

Cool Ideas is one of the best yeah. Always had great service from them for my dad's place.

 

[Sastri_Munsamy]

The Cudy WR1300 works lekker (can do WRT), I got a AX23, going for roughly R1400 most days, works great.

I’ll take a look at this despite the free one. I was researching routers last night and saw the ASUS Rog ax6000. Is it worth paying the premium for this router? Will it lower my ping rates playing on EU servers?