When a subscriber has used their provisioned capacity, and they have a uncapped package, then they will be throttled to 64 kb/s.
WOW! I had better use up all of my capacity because if I got throttled to 64kb/s I'd be smiling. This is faster than what I currently get with iBurst!!!!
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Do you think you could pass a driver's licence test without any preparation?
New Feature in iBurst (iBurst Browser Hijacking & more)
- Thread starter iBurst
- Start date
JasonH
Senior Member
Think of it this way:
Would you rather have no internet access after being capped or have a 64k speed with an IBurst page displayed every 100 websites you visit?
I'm sure ADSL subscribers would be smiling if SAIX let them have 64k access after being capped even if it meant having an annoying webpage showup every 100 pages.
Would you rather have no internet access after being capped or have a 64k speed with an IBurst page displayed every 100 websites you visit?
I'm sure ADSL subscribers would be smiling if SAIX let them have 64k access after being capped even if it meant having an annoying webpage showup every 100 pages.
Nah, with R29/GB topup or 30GB Free Local they don't really care about 64k
Xenophon
Expert Member
- Joined
- Sep 14, 2005
- Messages
- 3,909
- Reaction score
- 1,735
Think of it this way, they are selling us the product at 64k throttling. We have had this without the page displaying. Why replace what's not broken?
JasonH
Senior Member
True that, after a rethink it does sound like an evil plan for them to make more $$$, ah I've forgotten the days when I was still on iBurst
Um, wot Keeper sad...
So, go on IBurst users, look at your little reminder to top up screen when capped, enjoy your full 8KBps throttling or pay R200 per GB while the SAIX guys spend R29 for full speed, no nag and 30GB local... there really is no point no really to do that then is there.
Gekco
Expert Member
Ice385
Well-Known Member
Vrotappel
Bulls fan
I think they should redirect users to this page:
http://www.afrihost.com/adsl-broadband-internet.php
http://www.afrihost.com/adsl-broadband-internet.php
Jagtiger
Expert Member
- Joined
- Mar 3, 2009
- Messages
- 1,683
- Reaction score
- 251
I think they should redirect users to this page:
http://www.afrihost.com/adsl-broadband-internet.php
Nice joke!
modnote: please edit title of thread to "New Irritating Feature in iBurst"
I'm seriously lol'ing about the fact that some ISP's are launching R29/GB Products while iBurst is working on new ways to torture their current customers....rofl
I'm seriously lol'ing about the fact that some ISP's are launching R29/GB Products while iBurst is working on new ways to torture their current customers....rofl
This is just a nag screen to get people to buy a booster - and at R199 per GB when mainstream providers on ADSL are offering boosters for R69 - that's a slap in the face.
If iBurst implements this I will dump iBurst ASAP.
If iBurst implements this I will dump iBurst ASAP.
jannievanzyl
Telecoms expert
While most people on this forum understand the concept of being throttled after reaching their cap (as opposed to being hard capped, like most other providers), there are many, many iBurst subscribers who don't understand this at all.
They just see a 'slow network' (capped to 64kb/s) and then promptly call the help desk and complain about slow speeds. This is not good, they're peeved and it puts extra load on the help desk.
To try and resolve this, we introduced the redirect page. Initially it was only going to be the first time you log on (and you're already capped), you'd be redirected.
But we found that many people never disconnect. My own 2M modem only disconnected twice (both times due to network upgrades we do around midnight) in the last 3 months. For the rest of the time, my PC stays on and the modem stays connected.
So, here's the dilemma:
1) We give a feature everyone likes (uncapped accounts).
2) It causes false calls to the help desk.
3) We introduce a landing page to remind people about it but we need to strike a compromise between being irritating and reminding people they're throttled and it's not a slow network problem.
4) We get blasted for it.
So, currently it's at logon and at every hundred clicks.
We can do a few things to resolve this:
1) Stop the throttled service. It's pretty much unique to iBurst to provide uncapped access. Then if you reach your cap, we cut you off like the other operators do and you must first top up. (Someone I suspect this will go down like a lead zeppelin
. But it will resolve the problem.)
2) Remove the 100-click re-direct and just do it on logon. But then the calls will start coming in again.
3) Make it more than a 100, re-direct on every 100MB downloaded, etc. This will just push the reminder out.
4) Do it once per hour / day, etc.
5) Drop your connection every time interval. (Once per day for example. did Telkom not do this at some point?) Or maybe after every 100MB. Then you only get one 'logon' reminder per session.
6) Introduce an opt-out option. I like this idea, but it'll require development so I need to check the impact. But it's a good option. Potential issues include that you move the config from the network (where it is a single configuration for everyone) to a system (where it is now a complex system with an entry per user.) And this is a classic chance for something to break.
I must say, I'm (pleasantly) surprised that you guys still browse after being capped. I thought it would mostly be used for torrents, etc. I did not think 100 clicks would come up so quickly. You fingers must suffer from Repetitive Stress Syndrome.
If we can't do the opt-out, I'd suggest one re-direct per day (if do-able). Feels like a good compromise.
Your thoughts?
They just see a 'slow network' (capped to 64kb/s) and then promptly call the help desk and complain about slow speeds. This is not good, they're peeved and it puts extra load on the help desk.
To try and resolve this, we introduced the redirect page. Initially it was only going to be the first time you log on (and you're already capped), you'd be redirected.
But we found that many people never disconnect. My own 2M modem only disconnected twice (both times due to network upgrades we do around midnight) in the last 3 months. For the rest of the time, my PC stays on and the modem stays connected.
So, here's the dilemma:
1) We give a feature everyone likes (uncapped accounts).
2) It causes false calls to the help desk.
3) We introduce a landing page to remind people about it but we need to strike a compromise between being irritating and reminding people they're throttled and it's not a slow network problem.
4) We get blasted for it.
So, currently it's at logon and at every hundred clicks.
We can do a few things to resolve this:
1) Stop the throttled service. It's pretty much unique to iBurst to provide uncapped access. Then if you reach your cap, we cut you off like the other operators do and you must first top up. (Someone I suspect this will go down like a lead zeppelin
. But it will resolve the problem.)2) Remove the 100-click re-direct and just do it on logon. But then the calls will start coming in again.
3) Make it more than a 100, re-direct on every 100MB downloaded, etc. This will just push the reminder out.
4) Do it once per hour / day, etc.
5) Drop your connection every time interval. (Once per day for example. did Telkom not do this at some point?
) Or maybe after every 100MB. Then you only get one 'logon' reminder per session.6) Introduce an opt-out option. I like this idea, but it'll require development so I need to check the impact. But it's a good option. Potential issues include that you move the config from the network (where it is a single configuration for everyone) to a system (where it is now a complex system with an entry per user.) And this is a classic chance for something to break.
I must say, I'm (pleasantly) surprised that you guys still browse after being capped. I thought it would mostly be used for torrents, etc. I did not think 100 clicks would come up so quickly. You fingers must suffer from Repetitive Stress Syndrome.
If we can't do the opt-out, I'd suggest one re-direct per day (if do-able). Feels like a good compromise.
Your thoughts?
jannievanzyl
Telecoms expert
With all due respect, Keeper, you're only getting this page when you are in a state where all data you download is FREE.
Not R29/GB, but R0/GB, i.e. pasella, free, nada, zero, zip.
Many iBurst subscribers download more than 10GB of data in the throttled state. Some manage 20GB. At the best possible ADSL price you quote, this is still worth R290 to R580.
As already explained, this landing page is part of a pro-active support function to try and reduce calls to the help desk.
This 'throttled state' thingy actually cause a lot of headaches and we're looking at how to address these. Maybe we should give everyone extra cap (say 25%) and just can it?
jannievanzyl
Telecoms expert
Not a nag screen as already explained but I take your point that it can be seen as such.
Better boosters (closer to DSL) and no throttled state (i.e. hard capped)?
Maybe we should get a poll going.
jannievanzyl
Telecoms expert
This works for me and everyone else who has posted on this thread...
Do a poll and you will see, this is definitely the best option...
Agree, will check with the developers. The 'once-a-day' is probably a quick fix.
SirFooK'nG
Executive Member
With all due respect, Keeper, you're only getting this page when you are in a state where all data you download is FREE.
Not R29/GB, but R0/GB, i.e. pasella, free, nada, zero, zip.
Many iBurst subscribers download more than 10GB of data in the throttled state. Some manage 20GB. At the best possible ADSL price you quote, this is still worth R290 to R580.
As already explained, this landing page is part of a pro-active support function to try and reduce calls to the help desk.
This 'throttled state' thingy actually cause a lot of headaches and we're looking at how to address these. Maybe we should give everyone extra cap (say 25%) and just can it?
Or you can decrease top ups to R29/gig (afrihost style) and those guys who would have downloaded the extra 10gig free will be more likely to pay the R290 for that extra 10gig cause its way faster. So technically you have upped your revenue, without increasing your overheads.... ie. you need to give us an incentive to buy those "free" gigs rather than just let us have em!
Edit: the minute you drop that 'throttled' soft cap, you are going to lose most of your subscribers who use more than that 25% you mentioned. =
-1 FAIL
Last edited:
Throttled service days are numbered... it seems. :erm:
180 000 subscribers and only a handful are vocal on the forums... they gotta be doing something right hey.
Wot he said.... also, if the home user subscriber base is performing so badly (just breaking even it has been said) perhaps losing 25% (or even 100%) of this would be something Product is instigating.
Anyway... enough from me. I am actually no longer affected by this. Migrated to working internet a while ago, but was an IBurst sufferer for nearly 3 years - one just gets tired of the over promising, under delivering, non-disclosing, double debiting, expensive, shaped-to-death, throttled whilst not capped business model of IBurst. Many comments about IBurst Australia before it was canned could have been copied and pasted from MYBB - the experiences are so close.... IBurst seems to be a "service" only used by those with no other alternative, and is not a choice as such, but the last option. IBurst cannot compete with the speeds of other offerings, cannot compete on a cost level either, I doubt that there will be any hint of it this time next year...
Good luck all IBurst users. You are gonna need it!
Last edited: