I don't think their fees are substantiated ... R5000 for a site ... I suppose reasonable, but their solution isn't very customizable. The nice thing is the products are already on the system and pics and descriptions and stuff ... what I don't like is that all improweb stores end up selling the same stuff at similar pricing, as far as I can see ... they all have a fairly similar design ... I can easily spot out an improweb store. You share reviews with other users ... which I think is cheap ... I personally thing if you are going to have an online store you need to be unique ... I just had Digital Addiction redesigned with osCommerce in March ... but I am already looking at another solution being Magento ... it seems it will be a lot more buyer friendly than osCommerce.
I've also run into many ASP errors with the improweb stores ... and they all shared the same error ... not sure if this was corrected though.
Improweb I think is more for people who want to sell online, but don't really want to take part in the business ... if I am going to run a business, it must be done my way which means going into all the fine details.
A few of the suppliers I can see that use improweb ... Sahara (I think), Esquire, Sonic Informed ... and similar suppliers ... Rectron and Frontosa and Axiz don't make use of them ... or not that I know of ... and these are the main suppliers of most online stores AFAIK.
There is a banner that says improweb clients made R5m combined sales in their first year ... how many clients??? 10 perhaps ... more? I know stores that did half that on their own ... and myself ... I should reach 1/5 of that by the end of this financial year, but quite possibly more.
IMO if you're dedicated, you will be better off going on your own, if you aren't dedicated ... use them.
I'm dedicated!!