NEWS FLASH (MIRO)

S

sawireless

Well-Known Member
Joined
May 3, 2004
Messages
117
Reaction score
0
Location
South Africa.
Beware!!! MIRO’s service is going down the drain. I stood at the technical counter for +20min..
Miro has changed their policy on EMP damage, I was told by MIRO that Mikrotik and Ubiquiti would be changed out, no questions asked. They have now gone back on their word and would not exchange the equipment today.
If that is the new rule then why does MIRO not send out an e-mail to their clients and inform them that the warranty has changed.
Scoop offers the same equipment at lower prices. Miro has lost my business.
www.scoopdistribution.co.za (JHB)
www.maxcomm.co.za (Cape Town)
 
Last edited:
sawireless said:
Beware!!! MIRO’s service is going down the drain. I stood at the technical counter for +20min..
Miro has changed their policy on EMP damage, I was told by MIRO that Mikrotik and Ubiquiti would be changed out, no questions asked. They have now gone back on their word and would not exchange the equipment today.
If that is the new rule then why does MIRO not send out an e-mail to their clients and inform them that the warranty has changed.
Scoop offers the same equipment at lower prices. Miro has lost my business.
www.scoopdistribution.co.za (JHB)
www.maxcomm.co.za (Cape Town)
Click to expand...
You don't say where you are, at which branch did you get screwed over?
 
sawireless said:
Beware!!! MIRO’s service is going down the drain. I stood at the technical counter for +20min..
Miro has changed their policy on EMP damage, I was told by MIRO that Mikrotik and Ubiquiti would be changed out, no questions asked. They have now gone back on their word and would not exchange the equipment today.
If that is the new rule then why does MIRO not send out an e-mail to their clients and inform them that the warranty has changed.
Scoop offers the same equipment at lower prices. Miro has lost my business.
www.scoopdistribution.co.za (JHB)
www.maxcomm.co.za (Cape Town)
Click to expand...

That is sad, but might be true.

I cant say the same about Miro Durban. They have been very supportive of the WUGs and always given great service.

also thank to the likes Uniterm Direct that also support the WUGs.
 
skydog said:
That is sad, but might be true.

I cant say the same about Miro Durban. They have been very supportive of the WUGs and always given great service.

also thank to the likes Uniterm Direct that also support the WUGs.
Click to expand...

The staff at Miro in Durban are some of the best people I have dealt with their service to a client. You can always phone and get some advice or help and in the case they are not sure of something or configuration wise, they make an effort to find out and actually get back to you!

And no, I am not getting a sales commision from them! Also, I would rather pay a bit more for a product that I know that I can get proper support from the supplier than from somebody else.
 
---------------------------------------------------------------------------------------
Hello,

We have a 1 year warranty form the date of purchase that covers only manufacturer defects. ESD damage from lightning is not covered.

Thanks,

Mike
_________________
Technical Support Team Manager
Senior Test Engineer
Support Forum Senior Moderator

---------------------------------------------------------------------------------------
Hello


Yes this should be under warranty unless it is lightning damage. Please provide the MAC address of the units, along with your shipping and contact information so that I may issue the RMA>


Thanks,

_________________________________________________________________


Michael Ford
Ubiquiti Support Team

---------------------------------------------------------------------------------------


The problem is how do you prove that it is lightning damage or manufacturers defect?

On the box and web they have +/- 15kV RF & Ethernet ESD Protection

--------------------------------------------------------------------------------------
 
The problem is how do you prove that it is lightning damage or manufacturers defect?


-------------------------------------------------------------------------------------------
FROM:WHT
Ubiquiti Specialist

The wonder of mass production lies in its automation. Each product is produced with exact (as possible) replication. That means all units from a production will have the same quality.

On the other hand, an inherent defect in the manufacturing process would manifest itself over a mass of hundreds, if not tens of thousands of units...hence the "mass recall" alert. If there was indeed a product defect, there would be an extreme amount of complaints. But there isn't, so there isn't (if that grammatically appears incorrect, please consult the use of the Latin ablative absolute).

Ok...so it has 15,000 volt protection. Lets put that in perspective. Studies have shown that people can begin to feel a static discharge once it is greater than 2,000 to 4,000 volts. Now when you shock yourself after walking across carper on a cold winter day, it hurts. Obviously this is far greater than the 2,000 to 4,000 volt point of mere perception.

Therefore 15,000 protection is barely adequate protection in the shop or home. Now stick that radio up in the air with blowing dust and you could see over a 100,000 volts difference. Did you have an etherent cable grounding assembly before it entered you building?

Therefore its up to you, the consumer, to determine the fitness of the product for a particular application. If your application requires a metric of fitness that only a several hundred dollar product can provide, its your fault being cheap.

Send it back to your dealer, maybe they will exchange it for the cost of shipping.

-----------------------------------------------------------------------------------------
FROM: mrapo


Put it opposite way - you don't have to prove anything.

Send it back and claim warranty on it because it doesn't work as it is supposed to. If they say it's your fault then they have to prove you it's your fault.

Customer protection laws are always on your side. Most contries in the world have these.

-----------------------------------------------------------------------------------------
 
Hi all
Having read all the nonsense from the "boffins" in the Miro camp, I can only agree that this crowd are not worth doing business with as they have lost the plot as to what they are actually about! My question to the "boffins" and to their director as well, for that matter, simply is: Is it your aim to assassinate the brands that you are supposed to not only sell but support, popularize and represent???? If your answer is YES, then you are succeeding beautifully!!. If your answer is NO then what the HELL are you trying to achieve???. I thin we all would like to see some sort of positivity and honesty from you.

Please note that one of your excuses - the BIG one - does not wash, as has been pointed out to you - Lightening damage is very easy to ascertain, you simply have to examine the relevant circuit board and components and hey presto!! --- a lovely black colour is observed - CASE CLOSED!!!. In the case that the equipment has gone faulty due to your claim of lightning damage, one must then read the manufacturers statement +/- 15 kv esd protection. This then would mean that the manufacturer is confident that the unit would then withstand the occurrence of a nearby lightening strike --- NO BLACK CIRCUIT BOARD OF COMPONENTS!!!!!. I hope you will try to get your heads around this and if you do not agree with this - take it up with the manufacturer as there would then seem to be a defect in the design of said equipment - If you do not have the "balls" to do this then exchange or refund the parties concerned.
Cheerio boys, until next time!!
Tomassina
 
This is actually a very simple issue that has been blown up out of proportion.

Any distributor will offer their customers what is called a manufacturers warranty - in other words, a distributor will act as a representative of the manufacturer and offer the MANUFACTURERS WARRANTY to its customers.

It is simple to see why this makes sense - when a distributor swops out a faulty product for a customer - the manufacturer has to do the same in turn otherwise the distributor would be out of pocket. We would love to replace every single piece of faulty equipment, but we would be out of business very soon. Warranties can only be honored as far as the manufacturers warranty terms allow.

Physical damage is obviously excluded - this includes "black circuit boards" etc. When the product stops working with no obvious signs of damage, it becomes more difficult. In these cases, products will be swopped on the directive of the manufacturer. If the TX on a Mini-PCI is low, it will be swopped (problems with pre-amp etc). If the RX is low, there is no warranty as this is ESD damage. We can not expect manufacturers to replace products that stop working as a result of the environment in which they are installed.

Having said all that - when we disagree, the products are sent back to the manufacturer for their opinion and it will obviously be swopped out if the manufacturer approves of this.

Bertus van Jaarsveld
CEO
Miro distribution
 
You think price is the most important issue when buying wireless equipment?

Think again...

Make sure your products are Type Approved - ICASA WILL remove your equipment (even if you have a VANS license) if it is not Type Approved. Miro has the largest selection of Type Approved products in South Africa

Warranties are also important - Miro will swop your product immediately instead of first returning it to the manufacturer - which takes up to 4 months.

There must be a reason why Miro is the market leader!

Even so, when last have you looked at our prices? You may just be surprised!

Bertus van Jaarsveld
CEO
Miro distribution
 
I have this question. How do you determine lightning damage? If no black scorched marks then what? test?

Well i have a piece of equipment that still gets power by plugging ac adapter directly into it, but the POE no longer works?

No what?

PS, i would like to see how Miro would, 1stly, know who has and who doesn't have whatever approved equipment and secondly, i would like to see them get past my german Shepards to come and remove anything! Should make for a fun youtube clip!
 
Uhm,

I need a 2x stud kits from MIRO. (I'm in PTA)

Any1 going today that can maybe pick it up for me?

It is for a new HS installation this weekend. We (PTAWUG) are putting up coverage in Olympus.
 
Hi all
Here's annother bunch of fun for our boffins at Miro,Much was said black cct boards etc,then elaborate science lesson-re black marks etc. Our friend has probably never busied himself with the life and works of one NICOLA TESLA-seeing as he wants to be all "teachy".
A good point to remember, Mr teacher, is the relationship between VOLTAGE and CURRENT!!. if you have ,lets say a billion volts at say 0.5 miliampers-you are a-gonna have yourself on hell of an arc!!, but note - no black mark Please do not ever compare this with a lightening strike as you are not only have humongous voltage but amperage present as well so don't presume to lecture me in this regard- black marks and all!! Please don't bore us with silly science experiments and lets keep the focus on YOUR PROBLEMS.Are you going to stop your nonsense and honour your "high quality products" with what you originally claimed-no question asked-I believe your description was???
 
Type Approved

Just for the record - all Maxcomm's MikroTik, Ubiquiti (Hope I spelled it right) equipment is Type approved.

It's just funny that some Distributors would advertise the Ubiquiti Bullets on their website and I know for a fact that none of them are Type Approved...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X