No joy at customer line

[Beri]

My new line and upgrade line was approved on the 9th and i got a sms staing it would be delivered on the wednesday. I phoned the courrier company and was told that the phones was not ready for pickup. I phoned virgin and spoke to 3 people there during this week Sharalee.Pallo Ben. They all said they will come back to me as soon as tabo tells them where the phones are. and they cannot phone him. a week later and nobody can help me. Sharalee from the CEO center said she will phone me back in 15 minutes. well it is now 18 hours ago. take it she is not going to phone

WTF come Virgin rep help me out

 

[Beri]

Still waiting for my phones. 2 times the courrier was told to pick them up. and nothing was ready. Now the one is no longer available. So i have to get anaother one.
They really suck at customer care