No lines for weeks

[rpm]

http://www.mybroadband.co.za/nephp/?m=show&id=5671

 

[dominic]

She e-mailed Telkom on its website and received a response saying they were being sabotaged by opposition companies.

every day needs humour

"Telkom will intensify and continue its collective initiatives towards eradicating the problem. We endeavour to resolve all interrupted services as expeditiously as possible. "Consumers are encouraged to report any suspicious behaviour on 0800-124-000."

is anyone believes this please pm me - i have a small island in the Pacific to sell you at a really attractive price

 

[Sneeky]

Thx to the government the people are at TELKOMs mercy without any choice.

 

[XCentricdave]

the company also works closely with Non-Ferrous Theft Combating Committee (NFTCC).

You gotta love the bureaucratic response... 'Form a sub-committee, form sub-committee'

D

 

[furnic]

The cables in my road were also stolen.
A day after they were repaired they were stolen again. I was aware of the theft as it was happening, and contacted telkom to notify them of the theft, and the response in the exact words were " we are sorry for the inconvinience" and a bit flabbergasted, and I said :....but they are outside, now, in the road, stealing the cables, again" so the telkom dude asks for my number and address which I give him, thinking aha, now we will get some action, but then mr razor blade sharp telkom dude says" oh, I see you reported this issue two weeks ago (this was when the cables were stolen the first time) I will escalate this for you and make sure the technicians come quickly....
So anyhow bye bye cable.
....Oh and they did come quickly, they came within 48 hours, put in a temporary cable, which they left lying in the road, and it worked a whole 1 day before someone tripped on it, now 3 weeks later, no line.....

 

[magneto]

rofl phone there 0800-124-000 number to report suspicious behaviour .
person asked me who i was reporting. so i said Telkom.

her response was 2say nothing and put the phone down

hahaha

 

[BobJones]

Thx to the government the people are at TELKOMs mercy without any choice.

You know what they say about people getting the government they deserve. If you don't square-up your MP and hound them to do something you only have yourself to blame.

Why not use the info in this thread http://mybroadband.co.za/vb/showthread.php?p=885231#post885231 to get the process started?

 

[LifelongGamer]

According to Mr Khulani Qoma, a Telkom spokesman, Telkom spends about R100 million per annum on security costs. "Although various successess have been achieved in this regard, the problem is still prevalent," he said. "Cable theft is a national problem affecting Telkom and other service providers who use copper cable. In addition to all the security initiatives implemented by Telkom to contain the problem, the company also works closely with Non-Ferrous Theft Combating Committee (NFTCC).

So basically Telkom continues to make their problems our (ie. the consumer) problems.

Earlier this week we read about the criminals posing as Telkom technicians to gain unlawful access to property in order to steal and Telkom responds by saying the public must be responsible and check for valid ID's (as if that can't be forged ) whereas the problem can easily be resolved IF Telkom starts taking Customer Centricity seriously and calls clients to make appointments (which means that access can be arranged prior to fault repairs, new installations, etc. because being a tele'communications' company, Telkom will actually be communicating with it's clients - so when 'technicians' arrive unexpectedly the police can be notified and the would-be-criminals stopped in their tracks!).

Regarding the above quotation: Telkom has supposedly dragged their feet with trials of WiMax since 2004 and still haven't provided confirmation of when they'll roll it out. Since it costs Telkom R100 million each year for security, it must've cost Telkom at least R300 million so far - yet if they were competent and delivered a timeous WiMax rollout, they could've save millions by using wireless as the 'last mile' instead of replacing expensive stolen / damaged copper each time. The lack of foresight and vision from a Proudly South African, multi-billion Rand company is astonishing

Then again, maybe Telkom would not have saved any money at all because the R100 million isn't for cable theft prevention, but rather to safeguard Telkom executives from disgruntled employees and angry / frustrated customers

 

[AmaDownload]

I live in that area, and the last time I had ADSL was in September.. I am STILL waiting for connectivity.

I phone HELLkom daily (from my mobile) and I've never gotten through before having to listening to 20 minutes of irritating K@K tunes..

Once through, every day, the operator has nothing to report on progress but is definitely going to call me back with a status or progress report.

This has not happened once.

I have no clue how come I have not yet canceled my subscription..
I seem to fool myself into believing this will ever improve, or we will be able to log-on again one day..

Oh, and yes, I've paid 4 months time R800 = R3200 to them for f@k-all service which I now need to try an recoup :-( And can somebody tell me, can I also claim for additional third-party bundles I subscribed to, paid for, but couldn't use? And what about expired SKYPE and VOIPBUSTER credit that is now gone?

Ah, life in africa... Sigh....

 

[Tns]

and I said :....but they are outside, now, in the road, stealing the cables, again" so the telkom dude asks for my number and address which I give him, thinking aha, now we will get some action, but then mr razor blade sharp telkom dude says" oh, I see you reported this issue two weeks ago (this was when the cables were stolen the first time) I will escalate this for you and make sure the technicians come quickly....

just shows you the level om competence of their workers....