Non-existent Internet connectivity

[AthenianOwl]

My OW account is dead. OW tech support's not responding. If it doesn't get resolved by tomorrow noon, then I will cancel my account.

Ping test:

C:\Users\*****>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.70] with 32 bytes of data:
Reply from 212.58.244.70: bytes=32 time=193ms TTL=51
Reply from 212.58.244.70: bytes=32 time=193ms TTL=51
Reply from 212.58.244.70: bytes=32 time=191ms TTL=51
Reply from 212.58.244.70: bytes=32 time=191ms TTL=51

Ping statistics for 212.58.244.70:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 191ms, Maximum = 193ms, Average = 192ms

Tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 14 ms 14 ms 15 ms 196-210-155-129.dynamic.isadsl.co.za [196.210.15
5.129]
3 44 ms 45 ms 44 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 44 ms * 45 ms 196.35.115.136
5 48 ms 44 ms 44 ms 168.209.6.12
6 177 ms 199 ms 203 ms core1b-ctn-gi0-1.ip.isnet.net [168.209.2.4]
7 198 ms 196 ms 195 ms core1b-dock-ten-0-4-0-0-119.ip.isnet.net [168.20
9.0.10]
8 195 ms 194 ms 195 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 * * * Request timed out.
11 * 197 ms 195 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 196 ms 197 ms 196 ms 132.185.255.149
13 196 ms 192 ms 193 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.

C:\Windows\system32>

Jeebus, I'm lost here! Help, please?

 

[ambo]

Not seeing any issues with those pings or trace. Perhaps you could elaborate on exactly what is not working.

 

[MrBEEP]

I see you have already posted this on the OW Feedback thread.

For an official OpenWeb response, kindly visit the latter thread.

My OW account is dead. OW tech support's not responding. If it doesn't get resolved by tomorrow noon, then I will cancel my account.

Ping test:




Tracert:



Jeebus, I'm lost here! Help, please?