Not receiving sms's sent from Australia

M

Mocco

Member
Joined
Mar 6, 2009
Messages
10
Reaction score
0
Hi everyone,

Im pretty stumped with this problem and it looks like so is Vodacom.

For the past 8 months i have been sending and receiving sms's to and from Australia(with my private vodacom #). In July this year I went there on holiday but ever since then i have not been able to receive any sms's sent from there. I took both my private phone and work phone(vodacom #) with but forgot to activate my private number's roaming before I left. I did switch the phone on while i was there but there was obviously no connection. I used my work phone (roaming on) while I was there. Ever since I have come back, i have not been able to receive text messages sent to my private number (we have tried different Aussie numbers) but I can send to them from my private number. They can how ever send texts to my work number and I receive them without problems.

We have swapped the sim cards to different phones but the ability to receive the sms's travels with the simcard so I know its not the phone. anybody that had something similar and a possible solution. Any inputs will be welcomed!!

Cheers
M
 
Have you tried to activate roaming on the private number, turn off, turn on and seen if you could "trick" it into working?

/shrug :o
 
Yep Ive tried that...no change. I even asked VC to turn on my roaming permanently but still nothing. Ive been to Vodaworld this morning again and they logged the problem. Apparently they will contact me tomorrow. :wtf:
 
Mocco said:
Yep Ive tried that...no change. I even asked VC to turn on my roaming permanently but still nothing. Ive been to Vodaworld this morning again and they logged the problem. Apparently they will contact me tomorrow. :wtf:
Click to expand...

Well, the next suggestion's going to cost you: have you tried replacing the SIM?

Frankly, I think the issue is entirely network-related but if you're desperate, it couldn't hurt.

Also, you can receive texts from other countries, it's just AU that's giving grief?
 
Please try to do a manual network selection. This you will find normally somewhere in your phones network settings. Do a manual network search. Select MTN or any other network. Then do a search again and then select Vodacom. Reboot the phone and then see what it does.
 
I wanted to do the sim swap but the guy at VC talked me out of it. BUT im willing to do that as im getting desperate!!

@ ocleroux - Thanks for the advice but done what you asked but still no change. There should be a que of text messages waiting to come through but still nothing. Anything thing else i can try??
 
I am assuming you are receiving local SMS's yes?

Can you perhaps ask your people in Oz to try sending you a SMS from a different network that they are currently using? A call will then need to be logged to the network guys to have a look at your line and have a look what could be causing this. Once you have the ref number you can provide it to VodacomData (official Voda rep on mybb) for him to have a look also and provide feedback.
 
ocleroux said:
I am assuming you are receiving local SMS's yes?

Can you perhaps ask your people in Oz to try sending you a SMS from a different network that they are currently using? A call will then need to be logged to the network guys to have a look at your line and have a look what could be causing this. Once you have the ref number you can provide it to VodacomData (official Voda rep on mybb) for him to have a look also and provide feedback.
Click to expand...

Yes we tried 2 different networks but both deliver the same result. Like I said the strange thing is that they can sms me on another VC number without problems. I got a ref # at vodaworld today. Is that the ref # you are talking about?

And yes local sms's are working fine.
 
Mocco said:
Yes we tried 2 different networks but both deliver the same result. Like I said the strange thing is that they can sms me on another VC number without problems. I got a ref # at vodaworld today. Is that the ref # you are talking about?

And yes local sms's are working fine.
Click to expand...

Please PM me your number that is being affected.. I want to check if that call was logged on your number.
 
Just got word back from my people in Oz, they contacted their service providers reagrding the problem and they say the problem has to be on my side as they can send to another VC number without problems. Cant VC wipe my sim and netword system on their servers clean and let me start fresh from scratch??

Hopefully VodacomData can help me with some more info.
 
looks like I'll be cancelling this contract with VC as no-one is prepared to wants to help. Doesn't make sense receiving a text on one phone and sending with another again. The really strange thing is that they can call me from that number but the texts wouldnt go through!!

Bye bye VC!!
 
I have last week and again this morning but no help so far. Cant blame the guy there is probably too much other problems to look into! Just called VC again now to give them the extra info but the still claim it to be a problem on the other end in Aus.
 
That would be 1st choice to use BBM/what app etc but her phone is a bit on the old side and cannot load those apps. Will see what we can figure out in the meantime!
:cry:
 
Mocco said:
That would be 1st choice to use BBM/what app etc but her phone is a bit on the old side and cannot load those apps. Will see what we can figure out in the meantime!
:cry:
Click to expand...

Good grief. Tell her to upgrade. SMS is so 2007 daaaaalingggg! :-)

Remember...follow up with VodacomData...he is a busy man....but I know that he will help as much as he can.
 
yep I hear you and trust me I have been down that road before!! But there is method to the sms madness. It serves as proof of a relationship for my visa application end of the year! So in the end the big phone bill will be my part of my ticket for perminent residence in Oz...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X