Office 365 Error

[TribbleZA]

Yes it is that email, after I type the password into the the field, it says successful and then adds the funny email account as above in thread. 2016 with 365

This is very strange. Perhaps try the Microsoft Support forum? Not sure if it costs but it shouldn't

 

[travcaine]

Just an update for everyone one, I removed every credential linking to office in the credential manager, uninstalled 365 and installed pure Office 2016. I had the exact same problem, the account creates but not the right account opens in outlook, just a bunch of numbers and cannot be used.

It is something on the pc since the account adds fine on mobile device and other PC's. The next step is to reinstall windows I suppose.

 

[Moosedrool]

Just an update for everyone one, I removed every credential linking to office in the credential manager, uninstalled 365 and installed pure Office 2016. I had the exact same problem, the account creates but not the right account opens in outlook, just a bunch of numbers and cannot be used.

It is something on the pc since the account adds fine on mobile device and other PC's. The next step is to reinstall windows I suppose.

Have you tried the MS support and recovery assistant?

 

[travcaine]

MS Support, also does not know and "escalated" to their developer team but yet to hear back from them.
I have not tried the recovery assistant, I will give that a try

 

[Luke7777]

This ?
Another one

 

[travcaine]

This ?
Another one

I will have a look, thanks

 

[supersunbird]

Just an update for everyone one, I removed every credential linking to office in the credential manager, uninstalled 365 and installed pure Office 2016. I had the exact same problem, the account creates but not the right account opens in outlook, just a bunch of numbers and cannot be used.

It is something on the pc since the account adds fine on mobile device and other PC's. The next step is to reinstall windows I suppose.

Have you used the Office removal tool to remove Office?

Under option 2 below:
https://support.office.com/en-us/ar...rom-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

It clears the Outlook profiles Office would store and reuse when reinstalled.