Official Gridhost thread

1-grid said:
Sorry to hear about your issue SpiderMonkey. Like UssOP mentioned, the debit order mandate was probably accepted back with Web Africa if you did not accept this on our platform. I do recall a time where WA customers had to download a debit mandate after entering their details either upon signup or afterwards via the customer zone. The digital mandate was only introduced later but I don't know how they managed those customers who have done so manually i.e. were they excluded or was everyone required to sign the online form.

Wrt the form you see in your customer zone with us, it will remain there and the commence date will keep updating for those who has to update their details to something else. The debit order would need to be signed again should it change. Nonetheless, at the end of the day you need your query resolved. You can PM your account details and we can assist as far as we can. If we need to direct you to WA for anything then we will let you know.
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The debit order wasn't accepted back with WA. I haven't had an active internet account with them for a number of years. Why would I log onto their site to accept a debit order form for no reason. The hosting account was happily going off monthly. The only reason I did sign in was a month or so back when I accepted the form at WA to change the banking details. Why are you and UssOP so hell bent on not admitting that Grid-Host could have debited us without having the signed form which is the likeliest situation. You are rather assuming that there are two errors going on. One where WA didn't provide the correct information to GridHost and a second where GridHost was then incorrectly displaying the debit order authorization to me. That makes absolutely no sense.

If you look at the screenshot, there is a big red box indicating that I need to sign the form. My comment about the date was that the form is unsigned but the date reads a couple of days back. So the form was never accepted at Grid-host.

I have no need to PM you anything. I paid GridHost despite their stuff-up and will NEVER deal with your company again. I shouldn't need to contact you via PM to get my problem sorted out. The people that I contacted via chat and through the tickets should sort out the problem. It's called customer service. I have wasted enough time on your company at a cost to me that is far higher than any potential refund that I would get.
 
Lmfao. Not really "hell bent" on admitting it's their fault. I couldn't care less if it was their problem to begin with. You just seem to be crying a lot and I just stated those as possibilities rather than jumping to a conclusion. If you are unhappy then get the hell over it and move to the next provider instead of wasting your time. One person experiences a problem and you expect that the thousands of others will experience the same? How many people hate Afrihost for example? Yet I am pretty sure that there are lots that are happy with them either way. If you deny help then all the best to you.
 
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UssOP said:
Lmfao. Not really "hell bent" on admitting it's their fault. I couldn't care less if it was their problem to begin with. You just seem to be crying a lot and I just stated those as possibilities rather than jumping to a conclusion. If you are unhappy then get the hell over it and move to the next provider instead of wasting your time. One person experiences a problem and you expect that the thousands of others will experience the same? How many people hate Afrihost for example? Yet I am pretty sure that there are lots that are happy with them either way. If you deny help then all the best to you.
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Honest question. Do you work for GridHost? The vast majority of your posts seem to be complimenting/defending either WA or GridHost and criticizing people who have legitimate complaints about them.

People post on forums for a variety of reasons. I posted here to warn people about the company. If you look back at the thread then there are quite a few people complaining about GridHost and they haven't exactly been around for long. I am not "crying a lot" and I am "over it". Just a tip for your future posts - Play the ball not the man. It will be a far more engaging discussion.
 
Again, apologies for the inconvenience. Should you have any questions you are more than welcome to PM me.
 
SpiderMonkey said:
Honest question. Do you work for GridHost? The vast majority of your posts seem to be complimenting/defending either WA or GridHost and criticizing people who have legitimate complaints about them..
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Negative. Wouldn't make sense to tell their customers to go elsewhere if I did. At least not to me. Just kinda odd knowing that you have someone offering help right here and you decide to throw it back. Right now you are just showing everyone that you have no intention of allowing someone to help.
 
1-grid said:
Again
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Why can I NOT submit a ticket from your website..? I have tried twice now, and every time I click submit, I get redirected to a 404 and no new tickets appear on my account when I check, so they are seemingly not submitted..

I am not going to call in to your support center, as I will wait forever for the phone to be answered and when the phone does get answered, it will be a nightmare trying to explain my simple request to them..

Here is the diagnostic information for you to investigate and fix:

Request URL: https://1-grid.com/client/submitticket.php?step=2
Request Method: POST
Status Code: 404 Not Found
Remote Address: 41.185.120.102:443
Referrer Policy: no-referrer-when-downgrade
 
WAslayer said:
Why can I NOT submit a ticket from your website..? I have tried twice now, and every time I click submit, I get redirected to a 404 and no new tickets appear on my account when I check, so they are seemingly not submitted..

I am not going to call in to your support center, as I will wait forever for the phone to be answered and when the phone does get answered, it will be a nightmare trying to explain my simple request to them..

Here is the diagnostic information for you to investigate and fix:

Request URL: https://1-grid.com/client/submitticket.php?step=2
Request Method: POST
Status Code: 404 Not Found
Remote Address: 41.185.120.102:443
Referrer Policy: no-referrer-when-downgrade
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Your nick/forum username is devious. Bad form.
 
If you are unable to log tickets via the customer zone then I request that you send me your account details to replicate it. I was able to log a ticket perfectly so it might be an isolated issue.
 
1-grid said:
If you are unable to log tickets via the customer zone then I request that you send me your account details to replicate it. I was able to log a ticket perfectly so it might be an isolated issue.
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You being able to log a ticket successfully does not say much either.. I gave you the response headers from your server, clearly showing that there is an issue at the time I wanted to submit a ticket.. You replicating the issue will not move this forward in anyway.. You will end up, hopefully, getting the same error as I did.. After which you will need to have your System Administrator investigate further anyway.. Or, you will be unable to replicate, tell me there is nothing wrong and 1-grid will carry on like nothing is wrong while I am still unable to log a ticket..

Let's skip the wasted time You can pass the diagnostic information I added to your Systems Administrators and have them investigate the webserver access logs/php logging and why the script submitticket.php?step=2 failed seemingly failed to execute accordingly.. I will PM you the email address on my account so that your System Administrator has the affected account for his/her investigation..
 
1-grid said:
If you are unable to log tickets via the customer zone then I request that you send me your account details to replicate it. I was able to log a ticket perfectly so it might be an isolated issue.
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I was able to log my ticket now with exactly the same content as on Saturday. Maybe it had something to do with the fact the my 2 password reset emails took one hour and nearly two hours to be delivered from your server that day..
 
The 1-grid portal takes forever to load. If you do manage to log in you are confronted with "NO RESULTS TO DISPLAY: CONNECTION TIMED OUT AFTER 30000 MILLISECONDS" when you try to do anything. Of course this would not have been necessary in the first place if the DNS entries for some of our domains have now suddenly reverted to settings used many years ago. No need for a reply, just wanted to let you know the service sucks compared to the WA days.
 
Please accept our sincere apologies for the inconvenience. Should you have any questions you are more than welcome to PM me.
 
[MENTION=84156]Gridhost[/MENTION] what does one have to do get any form of support. Actual, real support (several months of trying the usual methods have all failed miserably)?

And you somehow missed a new discussion related entirely to your organisation?
 
[MENTION=46563]lupedelupe[/MENTION] I was advised that there was a DNS issue on Friday which caused a lot of inbound contacts which impacted response times across the board. I was not in the office last week but I don't believe the the call queues has been that high recently. If for any reason you cannot get through at the time where we can confirm it is low then we would appreciate it if you could PM the number you are calling from. It may point to a problem that we can escalate to our upstream provider. You are more than welcome to send your query to me as well. Can assist where I can or send it over to those who is able to help.
 
FatBoySlim said:
All they are good at is apologizing. Have no idea why anyone uses these sharks.
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Wow, seems like they really went down the tubes since I last checked, when they were still owned by WebAfrica Wonder what happened.
 
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