Official Vox DSL feedback thread

I'm assuming this thread is meant to log service and account issues for Vox representatives to respond.

My ADSL account was recharged this morning, but my previous rolled over data has simply vanished. So instead of adding the new data to the existing available data, it has simply replaced it. I logged a ticket, but previous experience has shown that email queries do not get a response, hence trying this avenue. I will PM my account details to a rep if one responds.

My overall experience using Vox has been great, but support is poor.
 
Pho3nix said:
Was checking my usage and roll-over didn't come through?
Click to expand...

The new user portal is launching tonight after 8pm, it will probably be fixed then, or worst case tomorrow when the full team is back at Vox.
 
The Data Usage page is undergoing maintenance to properly incorporate the 12-6 free data and improve the reporting format.
It is due to go live at midnight tonight (sun 1st) so the backend may well be down today whilst the changes are implemented.
I am also only a customer but the above is based on posts made during the past week by cvanwie and I have every faith in VOX to restore our missing data.
Hang in there, all should be fine by Monday Morning.
 
caroper said:
The Data Usage page is undergoing maintenance to properly incorporate the 12-6 free data and improve the reporting format.
It is due to go live at midnight tonight (sun 1st) so the backend may well be down today whilst the changes are implemented.
I am also only a customer but the above is based on posts made during the past week by cvanwie and I have every faith in VOX to restore our missing data.
Hang in there, all should be fine by Monday Morning.
Click to expand...

Thank you. I don't think the 12-6 free was working, and although I opened a ticket, I had no response from Vox. So hopefully all will be good after this change, and hopefully more granular reporting on data usage.

As I said, I am so glad I made the move to Vox. If they can improve their support, it will be a world class service. The speed and stability already are.
 
Good job guys, nice new UI in the user portal, much better and clearer to see how much data is used per day and per month.
 
My internet she is broken says I need to buy more data but if I log in I have my full allocation still.
 
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Yo Chris and the team... just a quick Well Done!

Brilliant new user portal.

Your hard work is appreciated muchly.

Thanks again okes!!
 
PostmanPot said:
Nice! Can we please get some screenshots?
Click to expand...

attachment.php


24fa2b6.jpg
 
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That is a coincidence Electric, we have identical use pattern right down to the last byte ;)
 
Nice UI, looking good.

I'm really liking the daily breakdown feature, showing where your usage is going.
 
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