Official Vox DSL feedback thread

Totempole said:
Not sure, but my latency is well above 200ms whenever I try to play with friends in the UK. 224 up to 290... And I get that annoying warning message on the right of my screen.
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Do report back what's it's like with the VPN please.
 
Vox told me it's because of SAT-3 and when I asked why it's been like this since November the person stopped replying. I will message them again after the break is fixed so they have no excuses anymore.
 
This is not on their DSL accounts only, their fibre accounts seem to have increased latency to London as well. Someone i know use to get 141 to London now gets like 150+ so they have taken a near 10ms increase as well
 
Once my fibre is installed I will just move ISP and sell my 400GB account to someone and peace out.
 
Soul Assassin said:
Vox told me it's because of SAT-3 and when I asked why it's been like this since November the person stopped replying. I will message them again after the break is fixed so they have no excuses anymore.
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I'm on Fibre with Vox but same issue, unreliable EU latency on rocket league (160ms, 190ms, 230ms), twitch buffering at 360p. The line was amazing when I first got fibre, 140-150ms to EU, they definitely changed something around November and everything went to ****, been complaining with tech support ever since but it falls on deaf ears or gets blamed on upstream providers. Also planning on waiting till cable is fixed before final complaint then ISP change.
 
zoozi said:
I'm on Fibre with Vox but same issue, unreliable EU latency on rocket league (160ms, 190ms, 230ms), twitch buffering at 360p. The line was amazing when I first got fibre, 140-150ms to EU, they definitely changed something around November and everything went to ****, been complaining with tech support ever since but it falls on deaf ears or gets blamed on upstream providers. Also planning on waiting till cable is fixed before final complaint then ISP change.
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Both breaks have been fixed so back to complaining we go.

Edit: I feel like I'm getting somewhere:

"The request has been assigned to one of our Advanced engineers to attend."
"I can confirm that your traffic is currently being routed via EASSY."
"Our engineer is currently investigating the route."
 
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1 * * *
2 41.193.164.85 3.656 ms 3.672 ms 3.590 ms
3 41.193.164.86 3.527 ms 3.564 ms 3.366 ms
4 41.193.164.92 4.139 ms 3.670 ms 3.588 ms
5 41.193.119.29 4.221 ms 4.172 ms 4.409 ms
6 196.41.24.122 181.349 ms 182.713 ms 181.985 ms
7 195.66.226.25 182.665 ms 182.114 ms 182.310 ms
8 138.197.251.137 182.724 ms 182.684 ms 182.919 ms
9 * * *
10 167.99.194.90 183.755 ms 182.618 ms 182.290 ms
Click to expand...

1 * * *
2 165.73.14.17 6.561 ms 3.932 ms 4.016 ms
3 169.1.21.234 5.279 ms 3.231 ms 3.184 ms
4 169.1.21.235 3.379 ms 3.348 ms 3.181 ms
5 196.25.199.141 14.168 ms 12.873 ms 20.966 ms
6 10.189.30.2 169.675 ms 169.776 ms 169.626 ms
7 195.66.226.25 164.996 ms 165.224 ms 165.051 ms
8 138.197.251.137 168.331 ms 168.367 ms 168.514 ms
9 * * *
10 167.99.194.90 164.026 ms 163.475 ms 163.272 ms
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Vox is going via East, either Seacom (unlikely) or EASSy/WACS
Afrihost going via West, either SAT3/WASC
 
waylander said:
Vox is going via East, either Seacom (unlikely) or EASSy/WACS
Afrihost going via West, either SAT3/WASC
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They told me EASSy.

I think I found someone that actually wants to help, I have a reference number and they immediately emailed me and asked me to ping and tracert a couple of IPs they gave me.
 
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Soul Assassin said:
It definitely sounds like they want to help.
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HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 180ms+ pings. Now the fun of the cancellation procedure.
 
zoozi said:
HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 190ms+ pings. Now the fun of the cancellation procedure.
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The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
 
Soul Assassin said:
The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
Click to expand...

The initial support guy was extremely helpful, emailed him all the pings/tracerts. But once the issue gets escalated to senior support, it always comes back unchanged.

This is the response I got when reporting twitch buffering issues last year:
"Resolution:
link has been tested with the upstream provider and it has been confirmed that the Link is up and speeds are testing fine. "
Bullshit, the link was not fine, it was still buffering and unstable but you still receive that crap from them.
 
Soul Assassin said:
The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
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Let me know when you do switch over to Fibre. Looks like I'll be stuck on VDSL for some time to come.

Would love to be first in line for that 400gb account of yours if you're going to be parting with it. :D
 
Totempole said:
Let me know when you do switch over to Fibre. Looks like I'll be stuck on VDSL for some time to come.

Would love to be first in line for that 400gb account of yours if you're going to be parting with it. :D
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If no one I know wants it I will let you know, they said they want to have the first houses up by end of March.
 
zoozi said:
HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 180ms+ pings. Now the fun of the cancellation procedure.
Click to expand...
You called it, one of the engineers contacted me this morning and basically said it's ADSL so it's best effort, maybe I should contact Telkom to ask them to check my line.

So that's that then, Afrihost here I come.

All I want is for him to say look dude just between you and me we don't want to buy capacity on WACS for everyone because EASSy is cheaper so we use that for everyone North.

Edit:

"There was no active decision made and no routing changes made from JHB outbound internationally.
JHB traffic has always routed via EASSy, unless there is a preferred route via WACS/SAT3."

I told him to just close the ticket. I'm out, even if I wasn't getting fibre I'd move ISP.
 
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