HAHA RIGHT!It definitely sounds like they want to help.
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:
"Closed: Good day
This is acceptable Latency to overseas gaming servers.
That's sealed it then. Won't be sticking around for 180ms+ pings. Now the fun of the cancellation procedure.