Official Vox DSL feedback thread

zoozi

Well-Known Member
Joined
Nov 11, 2019
Messages
167
It definitely sounds like they want to help.
HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 180ms+ pings. Now the fun of the cancellation procedure.
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 190ms+ pings. Now the fun of the cancellation procedure.
The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
 

zoozi

Well-Known Member
Joined
Nov 11, 2019
Messages
167
The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
The initial support guy was extremely helpful, emailed him all the pings/tracerts. But once the issue gets escalated to senior support, it always comes back unchanged.

This is the response I got when reporting twitch buffering issues last year:
"Resolution:
link has been tested with the upstream provider and it has been confirmed that the Link is up and speeds are testing fine. "
Bullshit, the link was not fine, it was still buffering and unstable but you still receive that crap from them.
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
3,790
The person I got was super helpful, didn't ask any nonsense of are you using a cable etc, we talked I told him what's up and he said okay yeah he sees I'm being routed via EASSy and they will look at it for me.

But I'm getting fibre soon anyway and Vox's FUP sucks so I'm probably moving to Afrihost anyway.
Let me know when you do switch over to Fibre. Looks like I'll be stuck on VDSL for some time to come.

Would love to be first in line for that 400gb account of yours if you're going to be parting with it. :D
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
Let me know when you do switch over to Fibre. Looks like I'll be stuck on VDSL for some time to come.

Would love to be first in line for that 400gb account of yours if you're going to be parting with it. :D
If no one I know wants it I will let you know, they said they want to have the first houses up by end of March.
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
HAHA RIGHT!
I logged a ticket earlier, provided ping tests and traceroutes showing 180-190ms (along with stating I get 230ms often too), this is the reply I got later on after escalation:

"Closed: Good day

This is acceptable Latency to overseas gaming servers.

Thank you"

That's sealed it then. Won't be sticking around for 180ms+ pings. Now the fun of the cancellation procedure.
You called it, one of the engineers contacted me this morning and basically said it's ADSL so it's best effort, maybe I should contact Telkom to ask them to check my line.

So that's that then, Afrihost here I come.

All I want is for him to say look dude just between you and me we don't want to buy capacity on WACS for everyone because EASSy is cheaper so we use that for everyone North.

Edit:

"There was no active decision made and no routing changes made from JHB outbound internationally.
JHB traffic has always routed via EASSy, unless there is a preferred route via WACS/SAT3."

I told him to just close the ticket. I'm out, even if I wasn't getting fibre I'd move ISP.
 
Last edited:

Boom3laar

Well-Known Member
Joined
Apr 26, 2012
Messages
366
I just cancelled this morning, im not even debating it with them international speeds have been at best 10mb on 100mb line..i just get told all the time its telkom its telkom
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
I wonder if all the complaining did do something or it's because it's the weekend but since yesterday my ping to London is 193ms instead of 204ms.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
16,426
I wonder if all the complaining did do something or it's because it's the weekend but since yesterday my ping to London is 193ms instead of 204ms.
I tried to play League of Legends on my Vox fatpipe account on my 200Mbps fibre line. :sick::sick::sick: 220ms what joke is this?
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
16,426
I know right, they told me this is perfectly fine and I told them okay bye.
Rain 5G gives me 178ms in game in league of legends EUW and with Vox 220ms. 42ms Difference which is equal to traffic going to CPT from JHB and then ending in CPT again. Very bad routing
 

Convex

Well-Known Member
Joined
Apr 1, 2013
Messages
355
Also have the same issue, With Vox to Eu getting 310, yet when i try Axxess / WA free did, its 190. Adsl 4 meg.
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
Rain 5G gives me 178ms in game in league of legends EUW and with Vox 220ms. 42ms Difference which is equal to traffic going to CPT from JHB and then ending in CPT again. Very bad routing
Is there a Seacom break or something now, my ping is horrific, that might also be why our Warp+ is the way it is:

"The SEACOM maintenance is expected to last until 01 March 2020 with an anticipated downtime of 72 hours which started at 02h00/UTC this a.m. 23 Feb 2020."
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
16,426
Is there a Seacom break or something now, my ping is horrific, that might also be why our Warp+ is the way it is:

"The SEACOM maintenance is expected to last until 01 March 2020 with an anticipated downtime of 72 hours which started at 02h00/UTC this a.m. 23 Feb 2020."
Not sure I switched back to Afrihost.
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
Whyyy

Code:
1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    27 ms    27 ms    27 ms  41.193.3.101
  4    50 ms    51 ms    53 ms  41.193.3.102
  5    52 ms    49 ms    47 ms  196.41.12.0
  6    62 ms    51 ms    50 ms  41.193.119.33
  7   248 ms   233 ms   246 ms  196.41.27.38
  8   245 ms   262 ms   260 ms  195.66.238.25
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   244 ms   266 ms   245 ms  lon.hosted.co.za [167.99.194.90]
 

Conack

Expert Member
Joined
Oct 3, 2005
Messages
1,661
5 156 ms 156 ms 156 ms 196.41.27.34
6 157 ms 157 ms 158 ms 195.66.238.25
7 * * * Request timed out.
8 * * * Request timed out.
9 158 ms 157 ms 157 ms lon.hosted.co.za [167.99.194.90]

On Vox [Frogfoot] fibre.
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
3,790
5 156 ms 156 ms 156 ms 196.41.27.34
6 157 ms 157 ms 158 ms 195.66.238.25
7 * * * Request timed out.
8 * * * Request timed out.
9 158 ms 157 ms 157 ms lon.hosted.co.za [167.99.194.90]

On Vox [Frogfoot] fibre.
A little off topic, but the latency to the same server from my brother's Vuma Fibre Line over Afrihost is 147ms. On my VDSL with Vox I'm currently getting 169ms which I think is fair enough for copper.
 

Soul Assassin

Executive Member
Joined
Mar 27, 2006
Messages
9,760
A little off topic, but the latency to the same server from my brother's Vuma Fibre Line over Afrihost is 147ms. On my VDSL with Vox I'm currently getting 169ms which I think is fair enough for copper.
Yours is really good, as good as it's going to get on DSL I'd say.
 
Top