Official Vox DSL feedback thread

[Scooby_Doo]

Yeah, lagging out hardcore and getting disconnects, sites barely load.

Hopefully they are on top of this >.<

getting the same here, south subs CPT.

 

[StevenC]

Yup, southern suburbs as well.

 

[StevenC]

And it just died for a few minutes :S

 

[Johnatan56]

And it just died for a few minutes :S

Yep, same.

 

[freeek]

southern suburbs cpt here as well, the whole day has been on and off, not sure what is going on.

 

[HumanShield]

So not just my connection down the toilet tonight. And I thought the N1 back to Pretoria was slow today.

 

[ItherNiT]

Anyone else having some twitch problems?

Mine started around 19:30...

 

[DeathStrike]

not really a network issue. but i want to upgrade my fatpipe account. logged into portal but it has no upgrade options for me to choose.

contacted live support. they tell ne i must order a new package? wtf?

 

[Rohan]

My Vox just died, can't connect to it.

 

[Soul Assassin]

My Vox just died, can't connect to it.

Same, the site was also offline, I can connect again but it's slow.

Edit: Completely dead again including the Vox site being offline.

 

[caroper]

even saving settings in Google search took nearly a minuet.
Pages opening very slow but Video Streaming fine.
Very strange

 

[Soul Assassin]

From Vox support:

There was a latency issue for a few minutes. It has been cleared now.

 

[vorman]

Your opinion needed. Please see my connection details as per the Vox website.
Why is the connection dropping/disconnecting so much. Surely this is not normal. Is this a router issue or dsl line issue?

 

[Soul Assassin]

Do you restart your router a lot, switch between accounts on your router or dial different accounts from your PC?

 

[vorman]

Do you restart your router a lot, switch between accounts on your router or dial different accounts from your PC?

No none of that. I would have understood it if I did that.

 

[Soul Assassin]

No none of that. I would have understood it if I did that.

I only have 5 entries on my account for the whole month.

 

[vorman]

I only have 5 entries on my account for the whole month.

Because of your own activity though or random disconnects?

Now I need a method to troubleshoot. Determine whether it's the modem or line.

 

[Ho3n3r]

@vorman did you upgrade your line speed recently by any chance?

 

[vorman]

@vorman did you upgrade your line speed recently by any chance?

How recent? Possibly a year ago yes. I cannot recall if this problem persisted before the upgrade, or I probably did not notice.

 

[Drifter]

My line also dropped twice in the space of a few minutes. Sorted now.