Official Vox DSL feedback thread

azex said:
Im on vox adsl and from about 5pm today (sunday 10th decemeber) i have been unable to access anthing related to google or google services. no youtube, search or gmail. using a vpn makes everything work again so this is 100% an isp issue. please help
Click to expand...
Hi, azex!
Vox Notice: Google Services. National. Customers may experience intermittent issues accessing google services. Google engineers are attending to the fault.
Do note that the service has been restored.
 
Vox Customer Service said:
Hi, azex!
Vox Notice: Google Services. National. Customers may experience intermittent issues accessing google services. Google engineers are attending to the fault.
Do note that the service has been restored.
Click to expand...
Its happening again tonight. Is this gonna be a regular thing? do i need to find a new isp?
 
Internet not working at all. All router lights are on and green. Router says its connected but there is no internet since 8pm
 
Brand new customer here.

Internet not working at all. All router lights are on and green. Router says its connected but there is no internet.

There has been alot of back and forth, technician after technician at my house.
Im now told by Vumatel, they say Vox is out of "leases".

No one is answering calls, whatsapp or emails.
Even asked for a call back ... nothing !!!
 
I contacted [email protected] almost a month ago and still haven't received an acknowledgement or reply.
Don't waste your time.

Are VOX Telkom are not interested in my business?

On August the 30th, as an existing ADSL customer, I approached VOX for Fiber Installation activation details and the provision of bandwidth. Communications flowed for a few days then the wheel came off. The following correspondence should give some insight: On September the 6th I sent this to...
mybroadband.co.za mybroadband.co.za
 
Good day,

Just out of interest, people using Vox/Frogfoot, are you still having issues?

My downloads, streams etc have been fine the last month or so but I am having issues with higher ping to EU servers when gaming

My ping is around 20-25ms higher then what is used to be.

This has been going on for about 2 months now. Cannot find the problem no matter what I or the ISP do from their side.
 
Vox's official answer:

"Sorry, we don't guarantee speeds outside the borders of South Africa".

Done.
F'all further they'll do for you from my personal experience and no emails or phone conversations gets you anything more than that. You either eat the @#$ they give you or you GTFO.

I eventually GTFO'd and never been happier. All the supposed "outside of the border" issues magically disappeared on other ISPs like CISP and Afrihost.
 
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