Official Web Africa thread

I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
csgo-webafrica.jpg

vs. VOX that has 40-50ms ping on the same ADSL line:
csgo-vox.jpg
 
WTF is up with latency in CT tonight seeing 150-300ms on first hop, but only on web africa. on telkom network its a stable 12ms.
 
WebAfrica Helper said:
Update from the network team
We have isolated this and have confirmed that there is an issue on a segment of our network affecting certain users and are we working to resolve this with our providers as fast as we can.
Click to expand...

Is this why we are seeing high latency on your IPC network in cape town?
 
Markd said:
yup still crap

C:\Users\Mark>ping utas.fut.ea.com

Pinging utas.fut.ea.com [134.213.37.197] with 32 bytes of data:
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244
Reply from 134.213.37.197: bytes=32 time=176ms TTL=244
Reply from 134.213.37.197: bytes=32 time=168ms TTL=244
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244

Ping statistics for 134.213.37.197:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 168ms, Maximum = 176ms, Average = 170ms

C:\Users\Mark>tracert utas.fut.ea.com

Tracing route to utas.fut.ea.com [134.213.37.197]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 28 ms 25 ms 196.38.75.122
4 26 ms 25 ms 26 ms 196.38.77.88
5 295 ms 367 ms * mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
6 341 ms 348 ms 454 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
7 177 ms 174 ms 171 ms 195.66.224.116
8 * * * Request timed out.
9 530 ms 454 ms 399 ms 134.213.97.213
10 536 ms 507 ms 522 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
11 171 ms 173 ms 170 ms core6-eaaggr1b.lon3.rackspace.net [31.222.133.219]
12 169 ms 169 ms 169 ms 134.213.37.197

Trace complete.

this **** is just never going to end. I've given up hope on WA.
Click to expand...


thanks for the feedback, appreciate it.
 
biometrics said:
Not saying you're not having a problem but my downloads and streaming are working fine on a 10 Mbps ADSL line. I'm in Melkbostrand.
Click to expand...

I understand.

I have moved onto VOX and Afrihost and they’re both flying - get full 4K Netflix even during peak evening times at high mbps.

Kept a small WA account and it’s dead in the evenings.

While not all may be affected it’s clear WA don’t know how to fix this either internally or with their upstream providers. 2 months is a LOT of time.
 
treebsd said:
am interested to know if you having an issue right now/tonight?
Click to expand...

Sorry I didnt check this thread last night. But yes, i had to switch accounts. i'll do a ping and tracert this evening and post the results
 
Pada said:
I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
View attachment 515125

vs. VOX that has 40-50ms ping on the same ADSL line:
View attachment 515127
Click to expand...

Good tip that, moving to a 20gig pacakge for April while waiting for expiring to kick in.
 
Lag started again 30 minutes ago and has been building WA is outa Telkom capacity to their network from the ADSL network.

Had the same **** with Afrihost a few years ago and they couldn't do jack and just kept spinning. Time to move on again I guess.
 
Update from the IS team - this should resolve the issue - we will be monitoring post the below action taken from IS:


Subject: IS ADSL BDSL VPN Express, Emergency IS change, Cape Town, Wed 18 Apr 2018

Importance: High

Dear IS Client

Emergency IS Change Notification.

AFFECTED SERVICE: ADSL, BDSL,fibre, VPN Express
LOCATION: Cape Town
START DATE: Wed 18 Apr 2018 0:01 (SAST)
IMPACT: Service interruption
REASON FOR CHANGE: To resolve identified performance issue.
IS REFERENCE: CRQ000000070148


ADDITIONAL INFO:
Previous change did not resolve the high latency/performance issues experienced intermittently at peak traffic times. Migrate service to new upgraded device.
 
hopefully this hardware/router upgrade will sort out all the issues we have been seeing during peak times. could you tell us what was upgraded?
 
Switched back to my Afrihost account when I thought Afrihost was having some issues 2 days ago, I'm just glad that I can swap between them, but yea I can honestly say I can't recommend WA to anyone anymore at this stage.
Hopefully the upgrade fixed the issues.
 
evening.

how are things looking tonight on WA? still seeing the same latency as before?
 
treebsd said:
evening.

how are things looking tonight on WA? still seeing the same latency as before?
Click to expand...

Everything seems back to the good old days.

Getting 4k Netflix at 11+ mbps and <40ms latency to google.co.za and news.com and Netflix.com.

I wonder if this will last. First time I've been able to use WA since end of February.
 
thewusman said:
Everything seems back to the good old days.

Getting 4k Netflix at 11+ mbps and <40ms latency to google.co.za and news.com and Netflix.com.

I wonder if this will last. First time I've been able to use WA since end of February.
Click to expand...

thanks for the feedback...
 
The worst thing about this whole mess was the minimal responses if any at all, so many people getting tickets closed with no response, no information being provided, plenty people being asked for traceroutes and MTR results - which is fair enough but, imho if a large portion of your user base is having the same issue then that should lead to some transparency from WebAfrica. Even an acknowledgement that there is an ongoing issue and they are investigating/working with upstream provider (IS).

It's not even an issue with WebAfrica directly, yet they are getting all the backlash from their clients and in turn loosing some in the process mostly due to the 8/9 silence... I hope that WebAfrica learns from this and endeavors to improve their customer communication and service levels.
 
lukekay said:
The worst thing about this whole mess was the minimal responses if any at all, so many people getting tickets closed with no response, no information being provided, plenty people being asked for traceroutes and MTR results - which is fair enough but, imho if a large portion of your user base is having the same issue then that should lead to some transparency from WebAfrica. Even an acknowledgement that there is an ongoing issue and they are investigating/working with upstream provider (IS).

It's not even an issue with WebAfrica directly, yet they are getting all the backlash from their clients and in turn loosing some in the process mostly due to the 8/9 silence... I hope that WebAfrica learns from this and endeavors to improve their customer communication and service levels.
Click to expand...

Couldn’t have said it better.
 
just checking in, how are things tonight? latency still behaving?
 
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