• You are not registered on MyBroadband, which means you miss out on great benefits. To join our community is very easy, and completely free. Register now.
  • New Two-Day Giveaway - Enter Here

Official Web Africa thread

Markd

Senior Member
Joined
Oct 8, 2009
Messages
611
I can't believe this is still going on. What a crazy fall from grace for WA, having been possibly the best ISP in the country, to having no idea how to be an ISP anymore. Its so stupid.

I've been a client for years now, but last night's experience at 19:30 (! we didnt even get to 8pm) was so shocking I feel I need to cancel. How do I go about doing that? Can I do it online? The thought of calling these clowns one more time kills me.
 

infection

Active Member
Joined
Sep 10, 2007
Messages
64
If you want to cry get pingplotter (free trial) and run the tests in the evenings to either news24.com or webafrica.co.za themselves.
I do have PingPlotter, but my trial has expired and on the Free version it doesn't show packet loss :(

I can't believe this is still going on. What a crazy fall from grace for WA, having been possibly the best ISP in the country, to having no idea how to be an ISP anymore. Its so stupid.

I've been a client for years now, but last night's experience at 19:30 (! we didnt even get to 8pm) was so shocking I feel I need to cancel. How do I go about doing that? Can I do it online? The thought of calling these clowns one more time kills me.
You can do it through your client portal, go to the service then under Account Details you should see a Downgrade/Upgrade option which you can select Cancel on.
 

treebsd

Well-Known Member
Joined
Sep 30, 2012
Messages
144
I can't believe this is still going on. What a crazy fall from grace for WA, having been possibly the best ISP in the country, to having no idea how to be an ISP anymore. Its so stupid.

I've been a client for years now, but last night's experience at 19:30 (! we didnt even get to 8pm) was so shocking I feel I need to cancel. How do I go about doing that? Can I do it online? The thought of calling these clowns one more time kills me.
out of interest, how is it looking tonight?
 

Pada

Executive Member
Joined
Feb 18, 2009
Messages
8,165
I have no opened another ticket with WebAfrica, since I'm still experiencing high latencies in CS:GO in the evening - where as on VOX I have no packet loss, jitter or high latency issue!

Traceroute on WebAfrica at like 21:00:
Code:
Tracing route to 155.133.238.162 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.chris.local [192.168.11.1]
  2     *        *        *     Request timed out.
  3   106 ms   107 ms   106 ms  196.38.75.121
  4    98 ms   106 ms   115 ms  196.38.75.122
  5    89 ms    86 ms    80 ms  196.38.77.88
  6    70 ms    71 ms    74 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  7    72 ms    70 ms    73 ms  168.209.100.101
  8    72 ms    72 ms    74 ms  pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
  9    82 ms    78 ms    84 ms  196-60-9-22.ixp.joburg [196.60.9.22]
 10    89 ms    85 ms    86 ms  192.168.210.55
 11    62 ms    63 ms    60 ms  155.133.238.162

Trace complete.
vs. Traceroute on VOX at like 21:02:
Code:
Tracing route to 155.133.238.162 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.chris.local [192.168.11.1]
  2     *        *        *     Request timed out.
  3    23 ms    23 ms    23 ms  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
  4    23 ms    23 ms    22 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
  5    25 ms    23 ms    24 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
  6    25 ms    24 ms    24 ms  41.193.120.45
  7    37 ms    36 ms    35 ms  41.193.106.105
  8    35 ms    35 ms    36 ms  41.193.106.97
  9    43 ms    42 ms    42 ms  41.193.106.101
 10    41 ms    41 ms    41 ms  41.193.119.86
 11    41 ms    42 ms    41 ms  196-60-9-22.ixp.joburg [196.60.9.22]
 12    42 ms    41 ms    41 ms  192.168.210.55
 13    41 ms    41 ms    41 ms  155.133.238.162

Trace complete.
When I ran the traceroute on my Mikrotik router, I also had 6% packet loss on the 3rd hop - like a few others.

I will most definitely cancel my account if this continues for another 2 weeks.
 

calypso

Senior Member
Joined
Feb 10, 2009
Messages
984
Looks pretty decent with Vox, it appears to be where most are heading, packages are quite similar.
Just remember, if you cancel now they still gonna keep you in for the next calendar month. So rather put the cancellation notice in now, and you can always have that reversed should you change your mind.
For me the opportunity to resolve has passed ages ago. Logging tickets and poor service will just make me mad, far easier to just move.
 
Joined
Jan 3, 2011
Messages
22
There clearly is some sort of routing issue. It took WA about 3 weeks to respond to my initial ticket. Then i had to convince them several times that it wasnt my adsl line. They handed my ticket over to netops like a week ago, heard nothing since...
 

thewusman

Expert Member
Joined
Nov 30, 2006
Messages
1,129
There clearly is some sort of routing issue. It took WA about 3 weeks to respond to my initial ticket. Then i had to convince them several times that it wasnt my adsl line. They handed my ticket over to netops like a week ago, heard nothing since...
The only issue is that for the last 2 months in the Cape their network has been ****ed in the evenings, perhaps lack of capacity resulting in crippling latency or more nefarious causes.

So ****ed in fact the 90’s called and they want their 56k dial-up back.

Sad times.
 

pstevek

Active Member
Joined
May 17, 2011
Messages
33
Soooo I've noticed for the past 3 days that the evening latency problem they've been experiencing is getting a lot better.

I'm getting an average ping of 15-30 ms to telkom's saix.

Is the Phoenix finally rising from the ashes or am I the only lucky one ?
 

biometrics

Freelance App Developer
Joined
Aug 7, 2003
Messages
67,381
The only issue is that for the last 2 months in the Cape their network has been ****ed in the evenings, perhaps lack of capacity resulting in crippling latency or more nefarious causes.

So ****ed in fact the 90’s called and they want their 56k dial-up back.

Sad times.
Not saying you're not having a problem but my downloads and streaming are working fine on a 10 Mbps ADSL line. I'm in Melkbostrand.
 

treebsd

Well-Known Member
Joined
Sep 30, 2012
Messages
144
There clearly is some sort of routing issue. It took WA about 3 weeks to respond to my initial ticket. Then i had to convince them several times that it wasnt my adsl line. They handed my ticket over to netops like a week ago, heard nothing since...
am interested to know if you having an issue right now/tonight?
 

treebsd

Well-Known Member
Joined
Sep 30, 2012
Messages
144
The only issue is that for the last 2 months in the Cape their network has been ****ed in the evenings, perhaps lack of capacity resulting in crippling latency or more nefarious causes.

So ****ed in fact the 90’s called and they want their 56k dial-up back.

Sad times.
could you check for me now if you still having that additional latency.
 

Markd

Senior Member
Joined
Oct 8, 2009
Messages
611
could you check for me now if you still having that additional latency.
yup still crap

C:\Users\Mark>ping utas.fut.ea.com

Pinging utas.fut.ea.com [134.213.37.197] with 32 bytes of data:
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244
Reply from 134.213.37.197: bytes=32 time=176ms TTL=244
Reply from 134.213.37.197: bytes=32 time=168ms TTL=244
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244

Ping statistics for 134.213.37.197:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 168ms, Maximum = 176ms, Average = 170ms

C:\Users\Mark>tracert utas.fut.ea.com

Tracing route to utas.fut.ea.com [134.213.37.197]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 28 ms 25 ms 196.38.75.122
4 26 ms 25 ms 26 ms 196.38.77.88
5 295 ms 367 ms * mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
6 341 ms 348 ms 454 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
7 177 ms 174 ms 171 ms 195.66.224.116
8 * * * Request timed out.
9 530 ms 454 ms 399 ms 134.213.97.213
10 536 ms 507 ms 522 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
11 171 ms 173 ms 170 ms core6-eaaggr1b.lon3.rackspace.net [31.222.133.219]
12 169 ms 169 ms 169 ms 134.213.37.197

Trace complete.

this **** is just never going to end. I've given up hope on WA.
 

Pada

Executive Member
Joined
Feb 18, 2009
Messages
8,165
I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
csgo-webafrica.jpg

vs. VOX that has 40-50ms ping on the same ADSL line:
csgo-vox.jpg
 

Vio

Expert Member
Joined
Dec 3, 2004
Messages
1,678
WTF is up with latency in CT tonight seeing 150-300ms on first hop, but only on web africa. on telkom network its a stable 12ms.
 

Vio

Expert Member
Joined
Dec 3, 2004
Messages
1,678
Update from the network team
We have isolated this and have confirmed that there is an issue on a segment of our network affecting certain users and are we working to resolve this with our providers as fast as we can.
Is this why we are seeing high latency on your IPC network in cape town?
 

treebsd

Well-Known Member
Joined
Sep 30, 2012
Messages
144
yup still crap

C:\Users\Mark>ping utas.fut.ea.com

Pinging utas.fut.ea.com [134.213.37.197] with 32 bytes of data:
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244
Reply from 134.213.37.197: bytes=32 time=176ms TTL=244
Reply from 134.213.37.197: bytes=32 time=168ms TTL=244
Reply from 134.213.37.197: bytes=32 time=169ms TTL=244

Ping statistics for 134.213.37.197:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 168ms, Maximum = 176ms, Average = 170ms

C:\Users\Mark>tracert utas.fut.ea.com

Tracing route to utas.fut.ea.com [134.213.37.197]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 28 ms 25 ms 196.38.75.122
4 26 ms 25 ms 26 ms 196.38.77.88
5 295 ms 367 ms * mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
6 341 ms 348 ms 454 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
7 177 ms 174 ms 171 ms 195.66.224.116
8 * * * Request timed out.
9 530 ms 454 ms 399 ms 134.213.97.213
10 536 ms 507 ms 522 ms coreb-core6.lon3.rackspace.net [164.177.137.25]
11 171 ms 173 ms 170 ms core6-eaaggr1b.lon3.rackspace.net [31.222.133.219]
12 169 ms 169 ms 169 ms 134.213.37.197

Trace complete.

this **** is just never going to end. I've given up hope on WA.

thanks for the feedback, appreciate it.
 

thewusman

Expert Member
Joined
Nov 30, 2006
Messages
1,129
Not saying you're not having a problem but my downloads and streaming are working fine on a 10 Mbps ADSL line. I'm in Melkbostrand.
I understand.

I have moved onto VOX and Afrihost and they’re both flying - get full 4K Netflix even during peak evening times at high mbps.

Kept a small WA account and it’s dead in the evenings.

While not all may be affected it’s clear WA don’t know how to fix this either internally or with their upstream providers. 2 months is a LOT of time.
 

calypso

Senior Member
Joined
Feb 10, 2009
Messages
984
I have now downgraded my Home Capped Pro 200GB -> 20GB Capped from next month, followed by a cancellation at end of May due to this poor service from WebAfrica.

Again, tonight at 21:00 the latency to the South African CS:GO server via VOX is terrible: 100 - 500ms latency:
View attachment 515125

vs. VOX that has 40-50ms ping on the same ADSL line:
View attachment 515127
Good tip that, moving to a 20gig pacakge for April while waiting for expiring to kick in.
 
Top