Official Web Africa thread

KRayn3r said:
Hi, the outage the other day had nothing to do with my issue (from a week ago) which still randomly happens i.e. often I get much slower speeds than I should be getting.
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Its was not meant to be aimed at your issue - its was meant to ensure the thread was aware
 
Do we have any news regarding when the new pricing will be announced?
 
Here's the reason I am moving away from Webafrica

I logged multiple tickets from the 7th December 2017 which kept getting closed by their technicians WITHOUT resolution. Have spoken to 4 different consultants and do date:

The slow speeds on a 20/2 fibre line persists
They have replaced routers TWICE with new ones after MUCH prompting
Promise to provide feedback then go quiet
Reply to old emails instead of the most recent with relevant feedback
The webafrica helper on here and on their twitter account have done very little and best of all the urgency on their portal is set to LOW
their twitter person confirmed that they would escalate this although it was escalated in December already and to date, they do not have a clue on what the problem is
various teamviewer sessions they wanted were never kept to as well with NO feedback
One of their tech support mailed me directly and said I could contact her for feedback, to DATE she hasnt replied to 3 of my emails asking for feedback

This is the worst service provider I have ever come across

The only thing they are consistent with is billing for a nonexistent service!

Be warned
 
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Desig said:
Here's the reason I am moving away from Webafrica

I logged multiple tickets from the 7th December 2017 which kept getting closed by their technicians WITHOUT resolution. Have spoken to 4 different consultants and do date:

The slow speeds on a 20/2 fibre line persists
They have replaced routers TWICE with new ones after MUCH prompting
Promise to provide feedback then go quiet
Reply to old emails instead of the most recent with relevant feedback
The webafrica helper on here and on their twitter account have done very little and best of all the urgency on their portal is set to LOW
their twitter person confirmed that they would escalate this although it was escalated in December already and to date, they do not have a clue on what the problem is
various teamviewer sessions they wanted were never kept to as well with NO feedback
One of their tech support mailed me directly and said I could contact her for feedback, to DATE she hasnt replied to 3 of my emails asking for feedback

This is the worst service provider I have ever come across

The only thing they are consistent with is billing for a nonexistent service!

Be warned
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As mentioned in your comments the techs have done a few things to assist you with this connection - we have also emailed you with confirmation of process going forward - every time you have ever sent a DM or public message it has been responded to and action was taken

With regards to a resolution - the steps taken were, as im sure you agree- all in aid of assisting to get a resolve asap . We want this service to work , as much as you do

Now this has been a process and we apologies that things have unfolded the way they have - we have however done every single thing we have confirmed with you both via social media, ticket or call back - which has happened since we told you this was escalated - we require help at times from our partners - in this situation, it is the case - will update the team assigned to assisting you and your account with your latest feedback

Please confirm that you have received a email from Ricardo advising exactly what will happen going forward
 
you reply above seems to show that you have made every attempt to help so let me be clear

Some of your DM replies on twitter go like this:
Will update the team and get this investigated and responded to shortly
Let me know once you have been sorted
Will get Ricardo on this asap

Neither of the teamviewer appointments were kept to, I can send you these emails again
Ricardos most recent email was that a tech was going to bring out router number 3

to prove my point on the lack of real support here, yesterday I asked why this was marked as low urgency on the actual ticket on your portal. The twitter person said they would have this a look at this YESTERDAY. A day later since that tweet and over a month since the intitial ticket was logged and.. see below

webafrica12thJan.PNG
 
please be careful when you say you have done every single thing you have agreed to. You did NOT make either team viewer sessions, the first one merely never happened after I gave Ricardo the info requested and on the 2nd one, Craig instead came out to assist physically. We tried contacting Webafrica and finally got hold of someone but nobody called me at 3pm as was agreed on the day
 
I left ticket on the 1st of Jan and 8th both of them still waiting for respond. I think WA is full of bulldust
 
I am trying very hard to remain calm....I have been reporting a slow internet to WA since early December with no success. They just refuse to fix it. Is WA still in business or what is going on?
 
Desig said:
please be careful when you say you have done every single thing you have agreed to. You did NOT make either team viewer sessions, the first one merely never happened after I gave Ricardo the info requested and on the 2nd one, Craig instead came out to assist physically. We tried contacting Webafrica and finally got hold of someone but nobody called me at 3pm as was agreed on the day
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Following up with the team
 
These are the tickets registered re my slow internet problem with no success - problem has not been solved my internet is still running at 2.2 Mbps - I am paying for a 4Mbps line. #6110237#6300417,#6285545,#6300445,#6302473 and #6311321. Are you people at all interested in fixing this problem or must I look for another Internet provider?
 
scopes said:
These are the tickets registered re my slow internet problem with no success - problem has not been solved my internet is still running at 2.2 Mbps - I am paying for a 4Mbps line. #6110237#6300417,#6285545,#6300445,#6302473 and #6311321. Are you people at all interested in fixing this problem or must I look for another Internet provider?
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Getting this seen to as we speak - thank you for your efforts
 
Night time "Free Download Plus" not working?
I see all my scheduled downloads are now forming part of the regular data.
 
calypso said:
Night time "Free Download Plus" not working?
I see all my scheduled downloads are now forming part of the regular data.
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Please DM us with your customer details - to allow us to get this to the network team for investigation and resolve asap
 
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