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Old 8ta / Telkom Mobile Smartplan Contract - 5GB data
- Thread starter Park@82
- Start date
sucker, lol
Park@82
Honorary Master
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- Jun 6, 2008
- Messages
- 13,404
lol - I was desperate for a new phone.
Park@82
Honorary Master
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- Jun 6, 2008
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LG G4. Not a bargain contract this time around.
This is what they currently have: https://secureapp.telkom.co.za/media/downloads/Broadsheet-13MB.pdf
Arthur Morgan
Expert Member
- Joined
- Feb 13, 2013
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- 1,584
Is there anything available that comes close to this deal? Rep at the waterfront branch also told me the 5GB would fall away.
I think I might have cracked the issue. After phoning customer call centre they advise that i can upgrade my divice and keep my current contract(old smart saver with 5gb). I went in to Irene branch and asked to upgrade my device only and they phoned their call centre and now i am upgrading my device. They couldn't say what the cost are yet but will get feedback tommorow. Holding my thumbs for a good deal.
What device u getting?
I'm in a similair position. I currently pay R169 for my 100 minutes and 5gb. I can upgrade next month, but any new contract that I have found would be worse. Is there anything near this good out there?
The s3 mini that I got with the contract is still running fine, though battery life isn'tbas good aa it used to be.
The s3 mini that I got with the contract is still running fine, though battery life isn'tbas good aa it used to be.
Park@82
Honorary Master
- Joined
- Jun 6, 2008
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Currently no.
So did you manage to keep your 5GB of monthly data when you upgraded?
My contract is up in December. I heard its R99 for the minutes and R149.00 for the 5gb month to month. My concern is how can Telkom give us all a great contracts. Then 2 years later leave us without an option even if it isn't cheap. Why is there no 5GB contract.
Park@82
Honorary Master
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Because marketing... It's not R150 for the 5GB it's R300 and something.
Arthur Morgan
Expert Member
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- Feb 13, 2013
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So were you eventually charged R300 and something? I'm curious because I want to cancel my contract and go prepaid, however, if it's going to be R150pm or so for the 5GB data I will go month to month.
greenbean32
Senior Member
- Joined
- Oct 8, 2011
- Messages
- 543
You have to cancel the data ,or they gonna charge separate for it.
It is 150 for 150 mins and 300mb data.
It is 150 for 150 mins and 300mb data.
Muzzammeel
New Member
- Joined
- Oct 19, 2015
- Messages
- 9
Apologies beforehand for long post
These bastards screwed me over. I was searching for a solution for my problem and it lead me to this thread. I had 2x smartplan100 plus 5gb data contracts.
I was called by some company that deals with telkom contract upgrades can't remember the name. I did everything OTP. Phones arrived. I have two phones on the same contract. I chose the Huawei P8lite 199pm and the Galaxy S6 399pm 1gb data, 100 free minutes and costs capped at R100 with no add on data, because i wanted to keep the 5Gb data, but it cost like 689 for the add on data, so I declined.
Here is the thing... The last deduction for previous contract was on 1 Feb 2016, First deduction of new contract was on 29 Feb 2016. To top that, the amount was 2125.75!!!! I never planned for this in my budget so it totally screwed up everything financially for me for that month. I contacted Telkom customer care and according to them it was prorata (btw the guy on the phone never explained to me about prorata payment) PLUS 2xAdd on Data which i declined. He also said that he will log a case and that i should go to the bank and reverse the that payment. Another thing was the debit order date is supposed to be on the first of every month. He also said that the cost of the 2x add on data will be credited to my account as it shouldn't be part of the current contract and that the prorata cannot be reversed unfortunately, which was okay by me. Also he warned me that my service will be suspended due to the reversal, but as soon as the case gets sorted, service will be reactivated. It never happened.
The story continues...
On 24 March they debited 2000, It should have been 2125.75 I called them they said I need to pay in the difference for my service to be reactivated. So I did immediately. By the 30th the next debit order went off 1490.10 and up to now my service has been suspended this whole time. I called them again, they say I have to pay 3615.85 minus the 125.75 difference. I was PISSED! They say the other payments does not show on their system, but they have resolved the problem of the 2x add on data and that they credited it back into the Telkom account. I would rather them pay it back into my bank account.
I am now over 60 days in arrears, with no money for this month, because i have payed the full amount outstanding and I received a new invoice yesterday. All of this is just getting worse the more i wait for them to sort out this problem. I have payed what i had to pay, my service is still suspended and they are still billing me.
I need to talk to someone who can help me, these customer care agents are not properly helping me.
These bastards screwed me over. I was searching for a solution for my problem and it lead me to this thread. I had 2x smartplan100 plus 5gb data contracts.
I was called by some company that deals with telkom contract upgrades can't remember the name. I did everything OTP. Phones arrived. I have two phones on the same contract. I chose the Huawei P8lite 199pm and the Galaxy S6 399pm 1gb data, 100 free minutes and costs capped at R100 with no add on data, because i wanted to keep the 5Gb data, but it cost like 689 for the add on data, so I declined.
Here is the thing... The last deduction for previous contract was on 1 Feb 2016, First deduction of new contract was on 29 Feb 2016. To top that, the amount was 2125.75!!!! I never planned for this in my budget so it totally screwed up everything financially for me for that month. I contacted Telkom customer care and according to them it was prorata (btw the guy on the phone never explained to me about prorata payment) PLUS 2xAdd on Data which i declined. He also said that he will log a case and that i should go to the bank and reverse the that payment. Another thing was the debit order date is supposed to be on the first of every month. He also said that the cost of the 2x add on data will be credited to my account as it shouldn't be part of the current contract and that the prorata cannot be reversed unfortunately, which was okay by me. Also he warned me that my service will be suspended due to the reversal, but as soon as the case gets sorted, service will be reactivated. It never happened.
The story continues...
On 24 March they debited 2000, It should have been 2125.75 I called them they said I need to pay in the difference for my service to be reactivated. So I did immediately. By the 30th the next debit order went off 1490.10 and up to now my service has been suspended this whole time. I called them again, they say I have to pay 3615.85 minus the 125.75 difference. I was PISSED! They say the other payments does not show on their system, but they have resolved the problem of the 2x add on data and that they credited it back into the Telkom account. I would rather them pay it back into my bank account.
I am now over 60 days in arrears, with no money for this month, because i have payed the full amount outstanding and I received a new invoice yesterday. All of this is just getting worse the more i wait for them to sort out this problem. I have payed what i had to pay, my service is still suspended and they are still billing me.
I need to talk to someone who can help me, these customer care agents are not properly helping me.