OpenServe - how to escalate?

[balrog]

Dang, but it seems OpenServe has inherited Telkom's uselessness. My fibre install was completed this past weekend - unfortunately ended with the LOS LED blinking red. I've been hassling the guys, but till now, no resolution.

Is there a formal complaint channel or number or something for OpenServe?

 

[mibman]

I have been waiting for more than 10 days for a response from Openserve for availability of fibre in Clifton. Tried online form and follow-up telephone calls. Nothing seems to work. Maybe they just don't want the business!

 

[Leet Pro]

I see the same guys that was driving the telkom bakkies now driving the openserve bakkies ?

 

[Johnatan56]

I see the same guys that was driving the telkom bakkies now driving the openserve bakkies ?

Telkom split their ISP division from the rest of it, the last mile people (wholesale) are now OpenServe.
(It's to do with separation of interests. https://www.techcentral.co.za/telkom-to-rebrand-field-service-teams/65879/)